Knowledge - Insights: Presentation Slides




Delivering The Business Value of AI
Brian Manusama, Research Director, Customer Strategies and CRM,
Gartner Research
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Vodafone Case Study: The Digital Journey – Bringing People and
Technology Together to Drive Digital Transformation
Abby Thomas, Global Head of Customer Operations, Vodafone Business
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News UK Case Study: AI in CRM – Creating and Protecting
Customer Value
Mike Migliore, Head of Customer Value, The Times and The
Sunday Times
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Leathwaite Case Study: The Talent Quest for Pragmatic Disruptors:
Amy Mitchell, Director, Leathwaite


Montash Case Study: Brands are Made for People and Will
Always Need People
Nandip Aulak, Head of Marketing, Montash


Verco Global Case Study: Using AI and Automation to Solve The
Energy Efficiency Challenge
Tim Kay, Commercial Director, Verco
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Fidelity International Case Study: Digital Ethics Made Simple
Charles Radclyffe, AI Programme Director, Fidelity International


Managing Cognitive Automation and AI: The Smart Actions of
Leading Companies
Leslie Willcocks, Professor in Technology Work and Globalization,
London School of Economics and Political Science
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Veolia Case Study: Implementing Intelligence to Transform
Customer Engagement
Stuart Stock, Chief Information Officer, Veolia
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Multichoice SA Case Study: Critical Conversations on The Road
to AI Adoption
Mergan Velayudan, Technology Strategy Senior Manager – Tools
Development & Analytics, Multichoice SA
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Taylor Vinters Case Study: Disrupting The Legal
Services Market
Peter Finding, Partner, Taylor Vinters & Tim Pullan, Founder & CEO,
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Implications of Robotics and AI on The Defence Sector
Asif Anwar, Director – Strategic Technologies Practice, Strategy Analytics


Marks & Spencer Case Study: The Introduction of RPA in M&S – Our
Approach, Focus on Data Governance Considerations and Lessons Learned
Phil Jones, Data Governance Manager, Marks & Spencer
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16:30 Case Study: How The Voice AI Helped to Sustain
Extensive Growth
Eliska Dockalova, Head of CS Innovations,
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