Knowledge - Insights: Presentation Slides

AVAILABLE PRESENTATIONS |
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09:35 |
OPENING KEYNOTE: WHAT TO DO AND NOT DO WITH AI IN CUSTOMER ENGAGEMENTBRIAN MANUSAMA, RESEARCH DIRECTOR CUSTOMER STRATEGIES, GARTNER |
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10:30 |
NHS CASE STUDY: GROUND BREAKING ROBOTICS AND AI INNOVATION IN THE NHSMIKE GIBNEY, DIRECTOR OF WORKFORCE, THE WALTON CENTRE NHS FOUNDATION TRUST
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10:55 |
IFS-MPLSYSTEMS CASE STUDY: RISE OF THE BOT, WILL IT KILL THE PHONE? HOW CAN AI AND ROBOTICS DELIVER HAPPY CUSTOMERS?PAUL WHITE, DIRECTOR OF CUSTOMER ENGAGEMENT, IFS-MPLSYSTEMS |
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12:35 |
PHILIPS CASE STUDY: WHAT CHATBOTS CAN TEACH YOU ABOUT YOURSELFLAETITIA GRAMMATICO, DIRECTOR OF STRATEGY & INNOVATION, PHILIPS |
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15:00 |
ARTIFICIAL INTELLIGENCE, MACHINE LEARNING AND ROBOTICS – WHAT’S IN IT FOR YOU? THE ADVANTAGES OF MOVING FORWARDS WITH HI-TECH, LOW-TECH & NO-TECHPETER MASSEY, MANAGING DIRECTOR, BUDD |
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15:50 |
THE CURRENT AND FUTURE USES OF AI TO TRANSFORM CUSTOMER EXPERIENCEGERRY BROWN, RESEARCH DIRECTOR, IDC
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16:15 |
RAC CASE STUDY: OPTIMISING CONTACT CENTRE INTERACTIONS USING AIJONATHAN GEORGE, DIRECTOR OF SALES AND SERVICE, RAC |
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