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2020 Employee Wellbeing Conference Available Presentations

  2020 Employee Wellbeing Conference - Available Presentations EVOLUTION OF THE DIGITAL WORKPLACE  9:10 CIPD Case Study: Developing a fair, inclusive safe and supportive work environment Tony Vickers Byrne, CIPD View

2020 Digital Workplace Conference Available Presentations

  2020 Digital Workplace Conference - Available Presentations EVOLUTION OF THE DIGITAL WORKPLACE  9:10 HR Tech Partnership Case Study Devyani Vaishampayan View Presentation Download Presentation Slides 9:35 What

2019 Internal Communications Conference Available Slides

  2019 Internal Communications Conference - Hall 1 Available Presentations INTERNAL COMMS AND THE EMPLOYEE JOURNEY- PART ONE 9:10 CIPD Case Study: Effective Working Between IC and HR Oli Howard, Head of Strategy, CIPD View

2019 Customer Engagement Transformation Conference

  HALL 1 AVAILABLE PRESENTATIONS Plenary 09:05 Translating customer behaviour into £££ Colin Shaw, CEO & Founder, Beyond Philosophy View Presentation Slides 09:35 Becoming Millennial - Transforming

2016 Future of the Contact Centre Leaders Forum Available Presentations

Available presentations 09:10-09:40 Opening Keynote: Superagent 2020 – The Future of the Contact Centre Dr Nicola Millard, Head of Customer Insight & Futures, BT View presentation 10:05-10:30 The Future of

2017 Future of the Contact Centre Conference Available Presentations

HALL 1 AVAILABLE PRESENTATIONS OMNICHANNEL CUSTOMER ENGAGEMENT IN THE CONTACT CENTRE – PART 1 09:10 Dixons Carphone Case Study: Digital Ambitions Jason Roberts, Head of KnowHow Customer Contact Centre, Dixons Carphone Group View

2016 Evolution of the Voice of the Customer Directors Forum Available Presentations

Available presentations 09:10-09:40 HOW TO DELIVER SUPERIOR CUSTOMER EXPERIENCE THROUGH VOC AND VOE PROGRAMMES Joana Van Den Brink-Quintanilha, Forrester View Presentation 09:40-10:05 METRO BANK: A CASE STUDY Andrew

2016 CX Strategy & Innovation Leaders Forum Available Presentations

AVAILABLE PRESENTATIONS 09:40-10:10 Opening Keynote: The Intuitive Customer: Seven Imperatives for Moving Your Customer to the Next Level Colin Shaw, Beyond Philosophy View presentation 10:10-10:40 Nissan Case Study:

2015 Customer Engagement Transformation Directors Forum Available Presentations

Available presentations 10:30-10:55 Ready for the digital future of customer engagement? Tony Smith, Head of Business Development, CCAAS, Dimension Data View presentation 11:40-12:05 Customer Service at 100MPH: The Art of

2017 Customer Engagement Transformation Conference – Available Presentations

HALL 1 AVAILABLE PRESENTATIONS TECHNOLOGY AND CUSTOMER ENGAGEMENT PART 1 09:10 O2 Case Study: A Digital World of Choice and Possibilities – Transforming to Stay Ahead Gareth Turpin, Director of Customer Service and Transformation,

2015 Customer Engagement Summit Presentations

HALL 1 AVAILABLE PRESENTATIONS PLENARY KEYNOTES 09:45 A 20:20 vision for CX. Mark Hillary, Carnaby Content. View presentation slides Video unavailable 10:15 What drives the service ethos at the John Lewis Partnership? Is

2019 Automation AI and Robotics Forum Available Presentations

  AVAILABLE PRESENTATIONS 09:10 Delivering The Business Value of AI Brian Manusama, Research Director, Customer Strategies and CRM, Gartner Research View presentation slides 09:40 Vodafone Case Study: The Digital Journey -

2019 Future of the Contact Centre Conference Available Presentations

  HALL 1 AVAILABLE PRESENTATIONS Plenary 09:10 Chat, Tap, Talk: How Customer Trends are Shaping the Future Contact Centre Dr Nicola Millard, Head of Customer Insight & Futures, BT View presentation

2018 Future of the Contact Centre Conference Available Presentations

HALL 1 AVAILABLE PRESENTATIONS Plenary 09:10 Botman vs. SuperAgent: The epic struggle to save Customer Experience Dr Nicola Millard, Head of Customer Insight & Futures, BT View presentation slides MULTICHANNEL CONTACT

2018 Customer Engagement Transformation Available Presentations

  HALL 1 AVAILABLE PRESENTATIONS Plenary 09:05 Does Customer Engagement drive superior business performance? Andrew Bryan, Executive Fellow and Programme Director, Henley Business School View presentation

2018 Customer Engagement Summit Available Presentations – Day 2

  DAY 2 AVAILABLE PRESENTATIONS PLENARY KEYNOTES 09:05 Barclays: Humans are Still at The Heart of Banking in The Digital Age Richard Davies, Head of Colleague Wellbeing and Citizenship, Barclays View presentation

2018 Customer Engagement Summit Available Presentations – Day 1

DAY 1 AVAILABLE PRESENTATIONS Plenary KEYNOTES 09:05 I am 10 – Be More, Do More, Have More. 4 strategies that will give you the edge in business & in life Gavin Ingham, Motivational Speaker, Author and Founder of ‘I am 10’ View

2017 Customer Robotics and AI Forum Presentations

AVAILABLE PRESENTATIONS 09:35 OPENING KEYNOTE: WHAT TO DO AND NOT DO WITH AI IN CUSTOMER ENGAGEMENT BRIAN MANUSAMA, RESEARCH DIRECTOR CUSTOMER STRATEGIES, GARTNER View presentation slides 10:30 NHS CASE STUDY: GROUND

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