Blue Light organisations are facing unprecedented demand, widespread strikes and uniquely challenging recruitment and retention challenges. This is in addition to being a disparate workforce often viewed as ‘cynical’ or less inclined to trust corporate communications. Focusing on employee listening and employee experience has never felt more urgent and necessary.
At the 2023 Future of Work Conference, May Holloway, Head of Internal Communications at British Transport Police explains how amidst a challenging backdrop, they bucked the trend of disengagement in the public sector - achieving increased channel engagement across all channels – most beating industry and public sector benchmarks – responses to employee survey are c.25% higher than 3 years ago and campaigns are surpassing stretch outcomes.