Nicole Dempster, Head of Internal Communication and Engagement at Financial Ombudsman Service, discussed her role in a fireside chat discussion at our Internal Communications Conference.
In this podcast, Nicole answers some of the following questions:
- How did you get into internal communications?
- How would you define engagement?
- During your career, what do you think has changed - and why?
- What do you feel hasn’t changed - what have been constants - and why?
- What do you feel needs to change - and why?
- What do you think are the biggest challenges internal communicators face, post-pandemic?
- What elements do you feel make up a successful internal communications team?