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AI is Changing Call Centre Jobs, Not Destroying Them

We’ve all had some contact with call centres, generally to complain to customer services or to request information that we need but can’t find. It can be a frustrating experience. Those on the other end of the line probably feel the same way! For the live agents staffing the lines, it can be a highly […]

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TGI Fridays workers walk out over tips and wages

Workers at two branches of the American diner chain TGI Fridays are holding walk-outs over changes they say will cost them hundreds of pounds a month. The firm has introduced a new pay policy, which redistributes customer tips from waiters to kitchen staff. The 24-hour strike will affect branches in Milton Keynes and Covent Garden. […]


Motability boss’s £1.7 million salary ‘unacceptable’ say MPs

The £1.7m salary paid to the chief executive of the firm which runs the Motability disabled car scheme is “totally unacceptable,” say MPs. The remuneration package of Mike Betts has grown by 78% from £954,000 in 2008. Motability said Mr Bett’s pay was based on a comparison with FTSE 250 firms. The Treasury and Work […]

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Carillion bosses responsible for ‘rotten corporate culture’ and drive firm off a cliff, say MPs

Carillion’s board presided over a “rotten corporate culture” and was culpable for its “costly collapse”, two committees of MPs have concluded. They also called for a potential break-up of the big four audit firms, after they “waved through” the indebted construction firm’s accounts. And they attacked the government for lacking “decisiveness and bravery” to tackle […]