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Future of Work

A new report finds more than half (53%) of companies are still yet to decide on which UC&C system to use for remote working, as the UK continues its lockdown period.  Challenges to operational efficiency can be solved by UC&C technology, so why are so many organisations still not committed to a permanent solution?

UC EXPO has just launched its brand new report following the outbreak of COVID-19 and the mass disruption of the global pandemic. The report explores how the UC&C environment is developing and changing, allowing a clear and precise first glimpse at the impacts on companies utilising UC&C technologies. The report focuses on four key themes: Collaboration, People and Culture, Security, and Technology Demand.

The report combines responses from 550 businesses to explore the changing impact that coronavirus has had on UC&C. It delivers understanding of what areas businesses are placing a keen focus on, what specific technologies are being invested in, and what users consider to be the biggest challenges they are facing with UC&C.

Standout findings include:

  • Over half (53%) of businesses haven’t decided on their preferred UC and collaboration system in April. A decline of only 7% since February
  • In April, 81% ranked culture as the biggest collaboration software concern, up 50% from February
  • Between February and April, the surveys found a 9% increase in respondents who are turning to UC to prepare for long term success
  • 39% of respondents are focused on creating a strategy that ensures employees feel included but not overwhelmed, an increase from 21% in February
  • In February, security ranked 5th in investment priorities across UC. It has now risen to 2nd, falling behind only to investment in collaboration software itself
  • When asked for the top three areas of UC investment, collaboration software received one quarter (25%) of the total vote, up massively from zero in February
  • 7% stated UC as business critical in April, up significantly in just two months having scored zero in February

James McGough, Managing Director of UC EXPO, said: “We’ve seen a surge in the number of people working from home since March. Throughout this period of rapid transition, businesses have been forced to drastically restructure their operations to adapt to remote working. Our research shows that businesses are now beginning to see the value that Unified Communication and Collaboration can have not only in keeping companies operable, but efficient too. Some sectors have even surprised themselves, particularly banking and finance

“The pandemic has forced organisations to adapt no matter what size or sector and UC&C has played a vital role in that. As we settle into what will eventually become the ‘new normal’, our findings suggest that UC&C will continue to play a significant role in the future of work for organisations globally.”

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