This edition has been a delight to put together as we have had the fantastic opportunity to speak with experts from a range of industry-leading brands in the employee engagement space.
- KP Snacks explains the importance of prioritising mental wellbeing - Citi - River Island - British Red Cross
On Thursday 26th September, the 2019 Engage Focus Groups took place at the Hilton Hotel in London. These focus groups created a space for senior, head of, and director-level personnel within the customer and employee engagement spaces from a wide variety of brands to share ideas and knowledge, ask questions from their professional peers, and raise points for discussion.
This edition has been a delight to put together as we have had the fantastic opportunity to speak with experts from industry-leading brands within the employee engagement space. From the fashion retail industry, Pablo Camba from Inditex explains the importance of implementing defined career progression structures for employees to increase engagement and retainment, creating a stronger, more dedicated workforce, which ultimately results in higher customer satisfaction. James Hampton and Georgie Mills also contribute Seasalt Cornwall’s brand strategy in this area, utilising surveys and training to ensure positive communication with staff and to deal with issues before they arise.
Today our Editorial Director Steve Hurst is joined Steven Buck, People Science Consultant at Glint. Steven is a highly experienced consultant with executive-level presence with over 20 years’ global survey experience with organisations from 200 – 340,000
Our Editorial Director Steve Hurst is joined by Shelly Heiden, CEO of Vbrick Systems to discuss the role video is playing in the new digital workplace. Digital transformation initiatives and the more recent Covid-19 pandemic have accelerated the use of video to
In this podcast, Steve Hurst talks to David Fletcher from Beezy and Larraine Solomon of Inspiring Conversations about how the intelligent workplace (intranet) has become the essential Internal Communications tool during the current pandemic. What you´ll
As a leading source of news and media content to a global industry of employee experience professionals, in April 2020 we decided to ask our community of 35,000 leaders how Covid-19 was affecting them from both a business and individual perspective, as this pandemic has changed the way that both organisations and humans will behave for the foreseeable future at the very least. In a ten-question survey that covers every angle associated with the changes brought about by Covid-19, key leaders in the employee world gave up their valuable time to tell us how they feel, what they’re currently doing, what they wish they’d done differently and what they think the future holds. You’ll find the full list of answers comprehensively listed throughout the report, which hopefully makes for an insightful and interesting read that will help you on your own Covid-19 journey.
Welcome to the 2018 State of Customer Experience report. Like last year, we aimed to gather views from CX practitioners around the world to get a clear picture of the environment in which CX is operating. What are the pitfalls? Where are we making progress? What can we learn from more advanced industries? And, our usual question – “What would you wish for if you had a CX magic wand?” The results are illuminating. In this report we have identified five habits of highly effective CX professionals, based on responses from practitioners operating across the CX spectrum. You will find practical lessons you can put into action today, and understand how we – and you – can identify success in a CX programme. Spoiler alert – it’s all about the money!
An Eptica Customer Intelligence Survey in Association with Engage Business Media. The overarching aim of this survey conducted by Engage Business Media on behalf of Eptica is to reinforce the vital importance of the customer experience to commercial success, while at the same time investigating the current state of play of existing Voice of the Customer strategies and solutions used within organisations.
We’ve all experienced how COVID-19 has disrupted normal ways of working and the pandemic is still imposing radical changes on employees, leaders and HR. In the wake of the
The power of inclusive and frequent employee recognition. Now, more than ever, our commercial and economic landscape could be described as VUCA: volatile, uncertain, complex and ambiguous. So
Day 3 Chair’s Report: Employee Engagement Summit 2020 By Gerry Brown, Chief Customer Rescue Officer at Customer Lifeguard As day three of the Employee Engagement conference hit the airwaves, it was clear that the energy and themes that characterised the
Day 1 and 2 Chair’s Report: Employee Engagement Summit 2020 By Jo Moffatt, Co-Strategy Director at Engage for Success and Managing Director at Woodreed As Chair what a privilege to be ensconced, in Engage Business Media’s new, interactive and live
Day 2 Chair’s Report: Internal Communications Conference 2020 By Charlotte Dahl, Creative Planning Director at Woodreed Our conference this year, reflecting the current situation took on an engaging new format. A six hour live newsroom style studio format
2020 Employee Wellbeing Conference - Available Presentations EVOLUTION OF THE DIGITAL WORKPLACE 9:10 CIPD Case Study: Developing a fair, inclusive safe and supportive work environment Tony Vickers Byrne, CIPD View
2020 Digital Workplace Conference - Available Presentations EVOLUTION OF THE DIGITAL WORKPLACE 9:10 HR Tech Partnership Case Study Devyani Vaishampayan View Presentation Download Presentation Slides 9:35 What
2019 Internal Communications Conference - Hall 1 Available Presentations INTERNAL COMMS AND THE EMPLOYEE JOURNEY- PART ONE 9:10 CIPD Case Study: Effective Working Between IC and HR Oli Howard, Head of Strategy, CIPD View
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