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Insights: Industry Reports

Internal Communications 2019

This edition has been a delight to put together as we have had the fantastic opportunity to speak with experts from a range of industry-leading brands in the employee engagement space.

- KP Snacks explains the importance of prioritising mental wellbeing

- Citi gives insight into creating a culture where everyone can thrive

- River Island and Walgreens Boots Alliance on transforming internal communications

- British Red Cross and ZSL on communications and engagement in the charity sector

2019 Focus Groups – September Supplement

On Thursday 26th September, the 2019 Engage Focus Groups took place at the Hilton Hotel in London. These focus groups created a space for senior, head of, and director-level personnel within the customer and employee engagement spaces from a wide variety of brands to share ideas and knowledge, ask questions from their professional peers, and raise points for discussion.

Employee Engagement Summit Report 2019

This edition has been a delight to put together as we have had the fantastic opportunity to speak with experts from industry-leading brands within the employee engagement space. From the fashion retail industry, Pablo Camba from Inditex explains the importance of implementing defined career progression structures for employees to increase engagement and retainment, creating a stronger, more dedicated workforce, which ultimately results in higher customer satisfaction. James Hampton and Georgie Mills also contribute Seasalt Cornwall’s brand strategy in this area, utilising surveys and training to ensure positive communication with staff and to deal with issues before they arise.

Insights: Podcasts

Fireside Chat with Adrienne Hoyt, Vice President, Internal Communications at CNN, WarnerMedia News & Sports

Today we’re joined by Jo Moffatt and Adrienne Hoyt. Ever wondered what it’s like to work for the first television channel to provide 24-hour news coverage? Join our exclusive interview with Adrienne Hoyt, Vice President, Internal Communications at CNN,

Talent Acquisition Futurism – The Loreal Group, Leonel Ibarra

Today we’re joined by Leonel Ibarra and Sarah Metcalfe. Sarah is one of the chairs of our Virtual Employee Engagement Summit taking place on 11th, 12th, and 13th May and is the Founder of Happy Coffee Consulting. Leonel is a digital passionate,

How remote working has brought us together – River Island, Abbey O’Hara

Today we’re joined by Abbey O'Hara and Charlotte Dahl. Charlotte is one of the chairs of our Virtual Employee Engagement Summit taking place on 11th, 12th, and 13th May and is the Creative Planning Director at Woodreed Abbey is an experienced employee

Insights: Surveys

Engage Employee Covid-19 Industry Survey: Have Your Say

As a leading source of news and media content to a global industry of employee experience professionals, in April 2020 we decided to ask our community of 35,000 leaders how Covid-19 was affecting them from both a business and individual perspective, as this pandemic has changed the way that both organisations and humans will behave for the foreseeable future at the very least. In a ten-question survey that covers every angle associated with the changes brought about by Covid-19, key leaders in the employee world gave up their valuable time to tell us how they feel, what they’re currently doing, what they wish they’d done differently and what they think the future holds. You’ll find the full list of answers comprehensively listed throughout the report, which hopefully makes for an insightful and interesting read that will help you on your own Covid-19 journey.

The State of CX in 2018: The Five Habits of Highly Effective CX Professionals

Welcome to the 2018 State of Customer Experience report. Like last year, we aimed to gather views from CX practitioners around the world to get a clear picture of the environment in which CX is operating. What are the pitfalls? Where are we making progress? What can we learn from more advanced industries? And, our usual question – “What would you wish for if you had a CX magic wand?” The results are illuminating. In this report we have identified five habits of highly effective CX professionals, based on responses from practitioners operating across the CX spectrum. You will find practical lessons you can put into action today, and understand how we – and you – can identify success in a CX programme. Spoiler alert – it’s all about the money!

Empowering your Business with Customer Intelligence

An Eptica Customer Intelligence Survey in Association with Engage Business Media. The overarching aim of this survey conducted by Engage Business Media on behalf of Eptica is to reinforce the vital importance of the customer experience to commercial success, while at the same time investigating the current state of play of existing Voice of the Customer strategies and solutions used within organisations.

Insights: Webinars

Webinars

How to Create Water Cooler Moments Without the Water Cooler

The biggest casualty of the new “working from home” era has been the loss of that “water cooler moment”.  That instant interaction that happens when people meet and

Webinars

Evolving EX for the Modern Workplace

In the era many are calling The Great Resignation, it is essential to ensure employees feel connected, inspired and motivated. Organisations must evaluate the employee

Webinars

Inspire, inform and engage: How to unleash your branding across your employee experience

In a world of hybrid, mobile and remote working, your employee experience platform remains the final universal touchpoint to inspire, inform and engage your employees. Join

Insights: White papers

Performance 2 0 – How to fix your Performance Management process!

“Fabulous”, “never seen something like this before”, “solves so many of our pain points” … These are some of the ways CHROs and CEOs are describing the WeSoar app. Reaching

A guide to Diversity, Equity and Inclusion Surveys

The WorkTango guide on Diversity, Equity and Inclusion Surveys This is the first step industry leaders need to take when beginning their DEI journey. The guide brings clarity to these terms,

Cherish the Links: How to Sustain Caring Leadership in a Post-Pandemic World

Cherish the Links: How to Sustain Caring Leadership in a Post-Pandemic World What matters the most in leadership is the unique connection forged between a leader and each and every individual

Resource Hub: Chair’s Reports

Chair Report – Digital Workplace Conference 2021 – Charlotte Dahl

Day 2 Chair’s Report: Digital Workplace Conference 2021 By Charlotte Dahl, Creative Planning Director at Woodreed Charlotte Dahl rounds up the key findings from what’s been a a heady mix of live panel discussions, one on one interviews, effective

Chair Report – Employee Engagement Summit 2020 – Gerry Brown

Day 3 Chair’s Report: Employee Engagement Summit 2020 By Gerry Brown, Chief Customer Rescue Officer at Customer Lifeguard As day three of the Employee Engagement conference hit the airwaves, it was clear that the energy and themes that characterised the

Chair Report – Employee Engagement Summit 2020 – Jo Moffatt

Day 1 and 2 Chair’s Report: Employee Engagement Summit 2020 By Jo Moffatt, Co-Strategy Director at Engage for Success and Managing Director at Woodreed As Chair what a privilege to be ensconced, in Engage Business Media’s new, interactive and live

Resource Hub: Presentation Slides

2020 Employee Wellbeing Conference Available Presentations

  2020 Employee Wellbeing Conference - Available Presentations EVOLUTION OF THE DIGITAL WORKPLACE  9:10 CIPD Case Study: Developing a fair, inclusive safe and supportive work environment Tony Vickers Byrne, CIPD View

2020 Digital Workplace Conference Available Presentations

  2020 Digital Workplace Conference - Available Presentations EVOLUTION OF THE DIGITAL WORKPLACE  9:10 HR Tech Partnership Case Study Devyani Vaishampayan View Presentation Download Presentation Slides 9:35 What

2019 Internal Communications Conference Available Slides

  2019 Internal Communications Conference - Hall 1 Available Presentations INTERNAL COMMS AND THE EMPLOYEE JOURNEY- PART ONE 9:10 CIPD Case Study: Effective Working Between IC and HR Oli Howard, Head of Strategy, CIPD View

Resource Hub: Videos

Case Studies: All Case Studies

BBC: Covid-19 – how internal communications enabled the BBC to bring the nation together

BBC: Covid-19 – how internal communications...

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ITV: Global and local entities, Creating personalized intranets in large organisations

ITV: Global and local entities, Creating...

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Shell Energy: Growing Up – The evolution of internal communications from start-up to multi-national

Shell Energy: Growing Up – The evolution...

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Virgin Media: One Team. One Story: Communicating with purpose

Virgin Media: One Team. One Story:...

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