Thought leadership

Four years after launching the Customer Engagement Network, owner ICT Communications Ltd is re-launching as Engage Customer Ltd, and at the same time strengthening its senior management team with the addition of a new sales director.


This strategic decision is seen as a natural progression for the Customer Engagement Network as it further develops its expanding roster of activities in the marketplace both online and offline. This includes our hugely successful Directors Forums, our Customer Engagement Summit, the new Engage Customer Awards, webinars, round tables debates, plus magazine and newsletter publishing both in print and online.


The re-launch as Engage Customer coincides with the development of a fresh corporate identity, a new website  which goes live today, and the renaming of Customer Engagement magazine as Engage Customer, with the first issue of the new magazine being published this week.


At the same time industry stalwart Nick Rust will be joining the company as sales director this week, he will work alongside managing director Chris Wood and editorial director Steve Hurst who founded the Customer Engagement Network under the ICT Communications banner back in the summer of 2009.


Nick has over a decade of experience in the customer space and brings a new skills set to Engage Customer. Commenting on his arrival Chris Wood says “Nick is a highly respected professional in the employee and customer engagement arena and we are delighted to have him on board at what is an exciting time for our development.”


“In terms of our new corporate identity we felt strongly that  the name Engage Customer really does what it says on the tin and is a much more accurate descriptor in terms of our activities now and moving forward”


“This is a fantastic opportunity for Engage Customer as the marketplace moves ever closer to our founding mantra around the need for organisations to cut across their internal silos and take an holistic view of their customers both internal and external and across all channels. We remain firm believers in the critical business link between employee engagement, customer engagement, performance and profitability.”


Nick Rust says: “I am delighted to be joining Engage Customer at this pivotal stage in its development. We have an exciting and innovative roster of events both for the rest of this year, into 2014 and beyond and I can’t wait to get my teeth into the job in hand.”


For more details of Engage Customer Ltd and the activities of the Customer Engagement Network contact:


Engage Customer Limited

Fantail House

Coldharbour Road


Surrey, GU22 8SN UK

Tel: +44 (0)1932 340 367


Editorial Director: Steve Hurst

T: 07545 088407


Sales Director: Nick Rust

T: 01932 506500


Managing Director: Chris Wood

T: 01932 340367



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