17th September 2019

Internal Communications Conference

Victoria Park Plaza
Register Sponsor

Introduction

The critical employee engagement role too often neglected by HR

The Conference will take an in depth look at the fast changing world of internal communications and how it is increasingly taking on the critical employee engagement role that has too often been neglected by those in HR.

The way we work is changing rapidly. Our people are becoming more mobile with access to more and more sophisticated technology. The way we communicate with our people must also change and we will look at how organisations are grappling with the challenges thrown up by the seismic changes in the way we work. 

At the Internal Communications Conference, delegates will learn how internal communications can deliver effective employee engagement across the entire organisation and how to create a strategy for the entire employee journey. The focus will be on those organisations that are driving towards competitive advantage by getting their employee communications strategies right.

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What to Expect

The Conference will centre around:

• How internal communication is taking over the employee engagement role from HR
• How internal communication is impacting on the employee journey
• The changing workforce and how the way we communicate also has to change
• How effective internal communication links our people to our customers
• The cultural and competitive advantage that comes from effective communication
• Internal communications as part of an overarching people strategy
• World class case studies from organisations getting their internal comms strategies right

2019 Topic Streams include

INTERNAL COMMUNICATIONS AND THE EMPLOYEE JOURNEY

iNTERNAL COMMUNICATIONS AND CUSTOMERS

How technology is changing internal communications

Internal communications and wellbeing in the workplace

Employee recognition reward and retention

360 degree communications in a changing workplace

Communicating to a changing workforce

See what you missed in 2018

2019 Speakers

Heather Mustafa

Nationwide Building Society

Agata Mannini

Gaucho

Katherine Simpkins

Mercedes-Benz

Ross Parker

LV=

Debbie Bennett-Jackson

Citi

Natasha Grice

Virgin Trains

Helen Windle

Boots

Christina Choudhury

Barclays

Chad Rogerson

Nationwide Building Society

Oli Howard

CIPD

Katie Terney

Mercedes Benz

Aimee Symonds

Intellectual Property Office

Paul Bennun

DAZN

Nicola Crowley

Home Group

Martin Power

KP Snacks

Archana Near

Mears Group

Clare Bowers

Zoological Society of London

Kathi Leon

Boots

Dr Satnam Sagoo

British Red Cross

Elouise Leonard

NCG

Laura Farrington

NCG

Amrit Niijar

Tarmac

Joe Hill

Ultimate Finance

Nicholas Wardle

One Housing

Chris Lincoln

Be At One

Suzy Cross

Abcam

Mike Collins

River Island
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Heather Mustafa

Senior Project Manager

My passion and belief in Nationwide has meant I have worked there for over 20+ years.  Predominantly my experience has been centred around supporting the frontline channels and I’ve had a variety of roles giving me a wide breadth of experience from strategy to employee engagement.  I am currently Channel Enablement Lead Manager, where my primary responsibility is to develop the strategy and lead the operational communications function that supports our frontline colleagues across the UK (circa 8,000 people).  Supported by a great team, it is an interesting and challenging role. We are continually looking to ensure our communication methodology compliments the agile working environment of our people and is an enabler to them delivering an excellent member (i.e. customer) experience

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Agata Mannini

Highly skilled hospitality professional with a demonstrated history of working in the London restaurant scene. In depth knowledge and understanding of events organisation, catering, management. Strong information technology professional graduated from University of Wales, Aberystwyth.

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Katherine Simpkins

Internal Communications Manager

Katherine Simpkins is Internal Communications Manager for Mercedes-Benz in the UK.  She has responsibility for the Internal Communications function across Mercedes-Benz and Mercedes-Benz Financial Services, which includes more than 1800 colleagues.

Katherine joined Mercedes-Benz in 2014 as Internal Communications Coordinator, before moving in to her current role at the start of 2016.  Her focus is on delivering a comprehensive Internal Communications service, partnering teams to translate the Mercedes-Benz business strategy into content that’s clear and engaging.  On top of operational updates, the all-new channels Katherine has launched are helping to grow colleague culture, celebrate the brand and ignite conversation.  It’s an approach that means Internal Communications plays a key role in enabling the business to focus on its priorities, while inspiring and empowering the people at the heart of the brand.

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Ross Parker

People & Communication Manager

Ross is an experienced People and Communication Manager with an impressive track record for implementing new engagement initiatives boasting industry leading results.

Ross was instrumental in LV= winning Best Employee Engagement Strategy at the 2016 UK Customer Satisfaction Awards and now leads Engagement activities for a diverse 3500 General Insurance workforce. His influence in shaping and embedding a people centric consciousness within the GI Claims arena in particular saw him recognised in the Young Achiever category at a number of industry awards.

Ross is an advocate for engagement being operationally led and believes it to be critical to fully understanding context, root cause and future engagement risks.

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Debbie Bennett-Jackson

Marketing Consultant

Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications.

Skilled in the design, development and delivery of award winning strategies to support sustainable growth and transformation within highly competitive markets.  Debbie’s passion lies in supporting organisations to embrace change and recruit, retain and develop their people.

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Natasha Grice

Natasha has worked at Virgin since July 2011 and is now the Executive People & Responsible Business Director at Virgin Trains.

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Helen Windle

Currently the IT Service Management (ITSM) & Strategy Manager for Walgreens Boots Alliance, leading in process strategy.

Passionate about the people side of IT, using a wide range of tools and frameworks to get the best result for the organisation. They include but are not restricted to, cultural change management, COBIT5, ITIL, LeanIT and DevOps.

Being a strong advocate for diversity and inclusion within IT I am also a member of the InclusivIT Team within WBA.

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Christina Choudhury

Innovative and strategic Communications Professional with a demonstrated history of working in the financial services industry and public sector. Lead the development and execution of internal communications and engagement strategies and deliver integrated campaigns for Barclaycard. Skilled in Crisis Management, Corporate Social Responsibility, Crisis Communications, Event Management, and Corporate Communications. Strong communication professional with an MA in International Relations from King’s College, University of London.

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Chad Rogerson

Chad has a broad communication background, having worked in marketing, public relations and internal communication roles over the last 16 years. He’s currently Head of Communication Strategy, Consumer & Employee Campaigns at Nationwide, leading on developing and executing external and internal campaigns and accountable for shaping how communication drives the organisational strategy. Having worked at Nationwide for eight years, his roles include leading teams such as Internal Communication Business Partnering, Vulnerable Customers and Social Investment. Prior to Nationwide, Chad worked for the agency Chime Communications, specialising in devising communication campaigns linked to social purpose and sustainability. His early career saw him work for Credit Suisse and ABN AMRO. Chad lives in Wiltshire with his wife and three children all under six years’ old and enjoys running and supporting his hometown of Norwich City.

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Oli Howard

Head of Strategy Development

Strategy, stakeholder engagement, internal communication and employee engagement professional.

Certified Member and Board Director at the Institute of Internal Communication.

Postgraduate Diploma in Internal Communication Management, Kingston University.

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Katie Terney

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Aimee Symonds

Aimee is currently the Head of HR at Wales Audit Office.

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Paul Bennun

For any company to be successful, they need engaged, motivated employees. I specialise in using effective internal communications to achieve this whilst also driving culture change and improving business performance.

What else? I read, I drum, I write, I run. Expect statement t-shirts and attempts at wit, but don’t expect a suit every day or satisfaction with the norm.

Chartered member of the Institute of Internal Comms, PgDip in Internal Comms from Kingston, MA in Modern History from Reading.

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Nicola Crowley

I am a communications professional with over ten years experience in Internal Communication. I take real pleasure from using effective communication to motivate and involve people to achieve corporate goals.

My educational background is in journalism and promotion, giving me good all-round skills that can be applied in practice.

I have broad experience in the not-for-profit and private sectors, including social housing and care and support, financial services and FTSE 100 technology organisations.

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Martin Power

Employee Health and Wellbeing Manager

I have had a wide variety of roles from an initial apprenticeship as a decorator to a charge nurse in one of the busiest accident and emergency departments in Europe. I specialised in Occupational Health and have worked in this area for almost 25 years. I have worked with a large number of businesses from manufacturing, car makers, food production, police and fire services, local government and a dog food manufacturer. Mental health and the impact on business, employees and wider families has grown exponentially. I have worked for KP Snacks for almost 3 years in which we have seen massive changes in our culture of how we support colleagues and the business. The strategy we have implemented feels like it reflects the business and our values and behaviours in which we place valuing our people at the top of our agenda to keep colleagues energised and engaged.

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Archana Near

Mears Group

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Clare Bowers

• Creative flair to initiate exciting and engaging communication channels.
• Accomplished at increasing completion rates of engagement surveys and ensuring action plans are achieved.
• An established project manager, delivering a number of new initiatives and systems.
• Extremely driven to help raise awareness of CSR initiatives
• Ability to work with and build great relationships with company CEO, board members and external partners

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Kathi Leon

Kathi is the International Senior Communications Director for WBA Group.

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Dr Satnam Sagoo

An inspirational and creative leader with a passion for empowering people through learning. My philosophy is that the effective learning solutions need to be organic and internal, whether we’re talking about people or organisations. Using this as a foundation, I have supported organisations, teams and leaders and individuals to create an environment where the can develop, explore and express their true capabilities and shape their leadership and cultural capabilities to enhance collective action and create a world class learning organisation.

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Elouise Leonard

Strategic, innovative HR&D professional (Chartered Fellow), Occupational Psychologist and change management practitioner with specialist expertise in organisational analytics and people data (Doctoral research). Experience within public, private and NFP sectors and consultancy roles, working with operations, management, executive teams and Boards.

Organisational Development including change management (design and delivery), talent management & development, succession planning, internships & placements, volunteering, competency frameworks, culture development (EXA 2015 winner, Training Journal OD Programme of the Year 2015 winner), engagement surveys, corporate communications and PR, Reward, People Systems (ITrent) and ERP (Oracle), organisational design, data mapping and analytics.

Leadership & Management Development including executive and developmental coaching, coach supervision, personality tools (including MBTI Step 1&2, Hogan, Wave and OPQ32 qualified), 360 feedback, ILM centre management and programme design.

Learning and development including vocational programmes, apprenticeships and employability programmes, volunteering, career pathways, induction, team development (Belbin qualified) and LMS.

HR including employment law (Unionised organisation experience), restructuring/TUPE, HR policy/process design, Health & Safety, performance management, EAP and Occupational Health.

Talent Acquisition and Resourcing including design and management of specialist and bulk recruitment campaigns (including multi-site contact centres), talent pools, implementation of e-recruitment (Taleo), assessment/development centre design, psychometrics, assessor training.

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Laura Farrington

A professional member of both CIPD and CIM, I am experienced in blending customer focused marketing and communications practice with internal audiences, to achieve employer brand awareness, loyalty and engagement.

As an OD, communications and engagement professional I’m skilled in delivering innovative and people centred organisational development initiatives in a way that guides organisations to realising the value of applying an internal, customer focused mind-set to organisational change and the development of a strong employer brand.

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Amrit Niijar

Amrit has been the Internal Communications Business Partner at Tarmac since January 2016.

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Joe Hill

As Internal Communications Manager at Ultimate Finance, a fast-growing, independent provider of Good Funding, Joe is focussed on driving employee engagement, promoting effective communication and keeping employees informed and motivated. In such a fast-paced, growing organisation, change happens fast, so it’s important to keep everyone focussed on what it’s all about – Good Funding. This means getting UK businesses the funds they need, when they need them in a way that’s fast, flexible, fair and full of options.

Joe has been with Ultimate Finance for the last 8 years since joining as a graduate straight out of Exeter University. This long service has given him extensive front-line experience of Ultimate and its people which, in turn has shaped his approach to Internal Communications. There’s a particular focus on pushing the boundaries and bringing energy and creativity to the role Internal Communications has to play.

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Nicholas Wardle

Fellow of the Institute of Internal Communications; and proud member of the Engage for Success Steering Committee and of the Institute of Internal Communications London Committee.
Specialties: IC strategies and tactics; senior leadership counsel; employee engagement; business transformation comms; defining measurement; employee involvement and participation; informed employee voice, delivering multi-channel campaigns; writing speeches; planning and managing events; partnering with charities.

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Chris Lincoln

Head of Learning and Development

Starting in hospitality 18 years ago, I have worked towards designing and implementing a variety of L&D functions for various businesses. From setting up an international training school in Ireland to creating welfare to work programmes in London for major events such as the Wimbledon Championships and the Olympics I have experience in all aspects of L&D. I have worked for major companies such as Compass Group and currently Be At One, building various training and development initiatives from front line to director level. I have a speciality in setting up L&D departments with both vocational and in house abilities, utilising digital and face to face learning throughout.

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Suzy Cross

Communication, engagement, culture change, and business transformation leader.

Works with CEOs, Boards and senior leaders across multiple disciplines and within companies ranging from SMEs to Globals and FTSE listed companies.

Builds and leads teams to deliver high quality, tangible results within complex environments.

A leadership development coach working with Cancer Research; and business mentor working with The Prince’s Trust.

Experienced in:
– organisational change and transformation; behavioural / cultural change; organisation design
– corporate and employee communications; brand; reputation management
– employee and business engagement
– learning and development
– executive coaching, speaker training and facilitation

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Mike Collins

I believe that HR/L&D and those who role model and lead others (titles not important here) have a huge part to play in building the workplaces of the 21st century by developing the environments, conditions and cultures in which we work, learn and perform.

I believe in life long learning, that sharing what we know is what makes us who we are. It helps us develop as people. It helps us become better people AND helps us help others to become better people. That’s my ‘why’…

I’m currently working with River Island where one of the largest digital transformation programmes in retail is taking place. My focus as always will be to use technology as an enabler for better comms, collaboration and placing community at the heart of learning and working.

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Location

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17th september 2019
VICTORIA PARK PLAZA

239 VAUXHALL BRIDGE ROAD,
LONDON, SW1V 1EQ

The four-star Park Plaza Victoria hotel in London, situated within walking distance of Victoria train, coach, bus and Underground stations, provides an excellent transportation link to London Heathrow and London Gatwick airports. The hotel is also centrally located to some of the city’s main tourist and shopping attractions, including Buckingham Palace, Harrods, the Houses of Parliament, Theatreland and Oxford Street.

On-site facilities include dining options, Amber Spa and an Executive Lounge, this Victoria Station hotel is thoughtfully designed to suit business, conference and leisure travellers alike. The Park Plaza Victoria London is also a non-smoking hotel.

DIRECTIONS:

From London Paddington National Railway Station (approx 25 mins)

  • Take London Underground
  • Travel via the southbound Bakerloo Line service to Oxford Circus
  • Change for the southbound Victoria Line service and depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

From King’s Cross & St. Pancras National Railway Station (approx 15 mins)

  • Take the London Underground
  • Take the Victoria Line southbound towards Brixton
  • Depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

Register Now

You can find below the different ticket packages available for the event. Whether you’re coming alone, or with a group of colleagues, we have an option best suited to you.

Standard

1 TICKET

  • End User Registration
  • Access to all streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

Only:

£595 +VAT - £119.00 Order now

Date: 17th September

Bronze

2 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£995 +VAT - £199.00 Order now

Date: 17th September

Silver

5 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£1995 +VAT - £399.00 Order now

Date: 17th September

Gold

10 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£2995 +VAT - £599.00 Order now

Date: 17th September

Supplier

1 TICKET

  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY:

£1495 +VAT - £299.00 Order now

Date: 17th September

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