17th September 2019

Internal Communications Conference

Victoria Park Plaza
Register Sponsor

Introduction

The critical employee engagement role too often neglected by HR

Internal Communication focuses on promoting operative communications among employees within an organisation. It encompasses producing and distributing messages and campaigns on behalf of management, as well as easing any dialogue with those employees who make up the organisation.

By attending the Internal Communications Conference, delegates will understand how internal communications can produce effective engagement among employees across the whole organisation. The key focus of the Conference will be on those organisations that are aiming for competitive advantage by perfecting their employee communications strategies. In order to do so, the Conference will take a detailed approach to looking at the fast-changing world of internal communications.

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What to Expect

The Conference will centre around:

• How internal communication is taking over the employee engagement role from HR
• How internal communication is impacting on the employee journey
• The changing workforce and how the way we communicate also has to change
• How effective internal communication links our people to our customers
• The cultural and competitive advantage that comes from effective communication
• Internal communications as part of an overarching people strategy
• World class case studies from organisations getting their internal comms strategies right

2019 Topic Streams include

INTERNAL COMMUNICATIONS AND THE EMPLOYEE JOURNEY

iNTERNAL COMMUNICATIONS AND CUSTOMERS

How technology is changing internal communications

Internal communications and wellbeing in the workplace

Employee recognition reward and retention

360 degree communications in a changing workplace

Communicating to a changing workforce

See what you missed in 2018

2019 Speakers

Heather Mustafa

Nationwide Building Society

Roope Heinilä

Smarp

Ross Parker

LV=

Debbie Bennett-Jackson

Citi

Helen Windle

Boots

Christina Choudhury

Barclays

Chad Rogerson

Nationwide Building Society

Oli Howard

CIPD

Katie Nertney

Mercedes-Benz

Aimee Symonds

Intellectual Property Office

Paul Bennun

DAZN

Nicola Crowley

Home Group

Martin Power

KP Snacks

Archana Nair

Mears Group

Clare Bowers

Zoological Society of London

Kathi Leon

Boots

Dr Satnam Sagoo

British Red Cross

Laura Farrington

NCG

Joe Hill

Ultimate Finance

Nicholas Wardle

One Housing

Chris Lincoln

Be At One

Suzy Cross

Abcam

Mike Collins

River Island

Lee Squires

Mears Group

Aine Murphy

Scope

Duncan White

Liberty Global

Emily Scammell

Lidl

Katherine Simpkins

Mercedes-Benz
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Heather Mustafa

Senior Project Manager

My passion and belief in Nationwide has meant I have worked there for over 20+ years.  Predominantly my experience has been centred around supporting the frontline channels and I’ve had a variety of roles giving me a wide breadth of experience from strategy to employee engagement.  I am currently Channel Enablement Lead Manager, where my primary responsibility is to develop the strategy and lead the operational communications function that supports our frontline colleagues across the UK (circa 8,000 people).  Supported by a great team, it is an interesting and challenging role. We are continually looking to ensure our communication methodology compliments the agile working environment of our people and is an enabler to them delivering an excellent member (i.e. customer) experience

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Roope Heinilä

CEO

Roope Heinilä (February 14, 1988) founded Smarp in his living room with university classmate Mikael Lauharanta in 2011. As CEO of Smarp, he has grown the business from a two person startup to a global company with over 70 employees and offices in Helsinki, Stockholm, London and Atlanta. Heinilä has been featured on BBC World News and selected as one of the “35 under 35” Finnish business leaders by the leading business publication Talouselämä (published on issue 44/45/2015). Heinilä holds a Bachelor’s degree from Aalto University and is also featured by the university as one of their “showroom” alumni.

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Ross Parker

People & Communication Manager

Ross is an experienced People and Communication Manager with an impressive track record for implementing new engagement initiatives boasting industry leading results.

Ross was instrumental in LV= winning Best Employee Engagement Strategy at the 2016 UK Customer Satisfaction Awards and now leads Engagement activities for a diverse 3500 General Insurance workforce. His influence in shaping and embedding a people centric consciousness within the GI Claims arena in particular saw him recognised in the Young Achiever category at a number of industry awards.

Ross is an advocate for engagement being operationally led and believes it to be critical to fully understanding context, root cause and future engagement risks.

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Debbie Bennett-Jackson

Marketing Consultant

Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications.

Skilled in the design, development and delivery of award winning strategies to support sustainable growth and transformation within highly competitive markets.  Debbie’s passion lies in supporting organisations to embrace change and recruit, retain and develop their people.

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Helen Windle

Currently the IT Service Management (ITSM) & Strategy Manager for Walgreens Boots Alliance, leading in process strategy.

Passionate about the people side of IT, using a wide range of tools and frameworks to get the best result for the organisation. They include but are not restricted to, cultural change management, COBIT5, ITIL, LeanIT and DevOps.

Being a strong advocate for diversity and inclusion within IT I am also a member of the InclusivIT Team within WBA.

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Christina Choudhury

Innovative and strategic Communications Professional with a demonstrated history of working in the financial services industry and public sector. Lead the development and execution of internal communications and engagement strategies and deliver integrated campaigns for Barclaycard. Skilled in Crisis Management, Corporate Social Responsibility, Crisis Communications, Event Management, and Corporate Communications. Strong communication professional with an MA in International Relations from King’s College, University of London.

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Chad Rogerson

Chad has a broad communication background, having worked in marketing, public relations and internal communication roles over the last 16 years. He’s currently Head of Communication Strategy, Consumer & Employee Campaigns at Nationwide, leading on developing and executing external and internal campaigns and accountable for shaping how communication drives the organisational strategy. Having worked at Nationwide for eight years, his roles include leading teams such as Internal Communication Business Partnering, Vulnerable Customers and Social Investment. Prior to Nationwide, Chad worked for the agency Chime Communications, specialising in devising communication campaigns linked to social purpose and sustainability. His early career saw him work for Credit Suisse and ABN AMRO. Chad lives in Wiltshire with his wife and three children all under six years’ old and enjoys running and supporting his hometown of Norwich City.

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Oli Howard

Head of Strategy Development

Oli Howard is Interim Head of Strategy Development at the CIPD, the professional body for experts in people at work. He joined the organisation in 2017, having previously spent most of his career in internal and change communication roles, including at the Civil Aviation Authority, Scope and Royal Mail. He has also advised organisations large and small on branding, communication and stakeholder engagement and is a Board Director at the Institute of Internal Communication.

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Katie Nertney

Internal Communications Specialist

Katie Nertney is Internal Communications Specialist for Mercedes-Benz Financial Services UK Ltd. She helps colleagues across the business to talk to each other more clearly – from translating management strategies to sharing the achievements of talented teams.

Katie joined Mercedes-Benz Financial Services UK Ltd. in 2017, and has since launched new channels that support the business’ evolving culture and drive to innovate. She’s passionate about putting colleague stories in the spotlight, guiding the business through change, and celebrating every element that makes this a great place to work.

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Aimee Symonds

Head of Internal Communications and Engagement

I’m the Head of Internal Communications and Engagement at the Intellectual Property Office and loving (almost) every minute of it.

After many years in public sector HR roles, I decided to move across to head up this new team in 2014 – the best career decision I’ve made to date.

Being able to positively influence people’s experience at work is a great honour and every day, I get to work with a fantastic team who are as enthusiastic and curious about engagement as I am. Human behaviour is fascinating and we’re growing and learning all the time.

At work, developing great relationships is the cornerstone to what we do. Day to day, my team and I work closely with our Board and senior team to build support and trust in our strategy. We understand our business, our people and the scale of our challenges which allows us to work with our leaders and managers to effectively communicate, involve and support our people (1300 of them) in times of change.

Over the last 5 years, our engagement survey has shown increases across the organisation and we’re now firmly within the Civil Service High Performer category. An accolade that we’re extremely proud of.

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Paul Bennun

For any company to be successful, they need engaged, motivated employees. I specialise in using effective internal communications to achieve this whilst also driving culture change and improving business performance.

What else? I read, I drum, I write, I run. Expect statement t-shirts and attempts at wit, but don’t expect a suit every day or satisfaction with the norm.

Chartered member of the Institute of Internal Comms, PgDip in Internal Comms from Kingston, MA in Modern History from Reading.

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Nicola Crowley

Internal Communication Manager

I am a internal communication professional with around 15 years of experience in both private and non-profit sectors.

Having discovered a passion for people communication at technology company Sage (UK) Limited, I then moved into internal communication management at Home Group before taking up the immense challenge of joining Northern Rock after the financial crisis hit.  In just two years, the internal comms team at Northern Rock supported large scale redundancies, the separation of the bank into two entities, the creation of a brand new organisation and the TUPE transfer of over 1000 employees – a steep learning curve for any communicator!

I moved back to Home Group in 2011, and my role oversees the internal communication elements of culture, channels and change. We’re proud to be 7th in UKs best workplaces (super large) and 17th in Stonewall’s top 100 employee index.   With over 2300 colleagues spread from Dundee to St Austell, the majority of our colleagues spend their days working with some of society’s most vulnerable people – it makes for a challenging, but wonderfully rewarding role.

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Martin Power

Employee Health and Wellbeing Manager

I have had a wide variety of roles from an initial apprenticeship as a decorator to a charge nurse in one of the busiest accident and emergency departments in Europe. I specialised in Occupational Health and have worked in this area for almost 25 years. I have worked with a large number of businesses from manufacturing, car makers, food production, police and fire services, local government and a dog food manufacturer. Mental health and the impact on business, employees and wider families has grown exponentially. I have worked for KP Snacks for almost 3 years in which we have seen massive changes in our culture of how we support colleagues and the business. The strategy we have implemented feels like it reflects the business and our values and behaviours in which we place valuing our people at the top of our agenda to keep colleagues energised and engaged.

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Archana Nair

Archana Nair is the Internal Communications Manager for Mears Group PLC. She specialises in stakeholder management and employee engagement through digital communications.

Archana has been involved in the digital transformation of the internal communications process for the business and has recently implemented “Mears Connect” an industry leading social communication tool that enables over 11,000 users the ability to engage across multiple sectors using pc, tablet or mobile phone.

Mears Group are the market-leading provider of housing and care services. For more than 30 years they have been working with their partners across the UK to make a positive difference to the people and communities they serve. They combine expertise from four core business areas – Housing Maintenance, Housing Management, Housing Development and Care – to offer joined up housing and care services which enable people and communities to thrive.

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Clare Bowers

• Creative flair to initiate exciting and engaging communication channels.
• Accomplished at increasing completion rates of engagement surveys and ensuring action plans are achieved.
• An established project manager, delivering a number of new initiatives and systems.
• Extremely driven to help raise awareness of CSR initiatives
• Ability to work with and build great relationships with company CEO, board members and external partners

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Kathi Leon

Kathi is the International Senior Communications Director for WBA Group.

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Dr Satnam Sagoo

I am currently the Director of learning at the British Red Cross where I am responsible for developing the organisation learning strategy and learning offer.  My philosophy is that the effective learning solutions need to be organic and internal, whether we’re talking about people or organisations. Using this as a foundation, I have supported organisations, teams, leaders and individuals to create an environment where the can develop, explore and express their true capabilities and shape their leadership and cultural capabilities to enhance collective action and create a world class learning organisation.

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Laura Farrington

A professional member of both CIPD and CIM, I am experienced in blending customer focused marketing and communications practice with internal audiences, to achieve employer brand awareness, loyalty and engagement.

As an OD, communications and engagement professional I’m skilled in delivering innovative and people centred organisational development initiatives in a way that guides organisations to realising the value of applying an internal, customer focused mind-set to organisational change and the development of a strong employer brand.

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Joe Hill

As Internal Communications Manager at Ultimate Finance, a fast-growing, independent provider of Good Funding, Joe is focussed on driving employee engagement, promoting effective communication and keeping employees informed and motivated. In such a fast-paced, growing organisation, change happens fast, so it’s important to keep everyone focussed on what it’s all about – Good Funding. This means getting UK businesses the funds they need, when they need them in a way that’s fast, flexible, fair and full of options.

Joe has been with Ultimate Finance for the last 8 years since joining as a graduate straight out of Exeter University. This long service has given him extensive front-line experience of Ultimate and its people which, in turn has shaped his approach to Internal Communications. There’s a particular focus on pushing the boundaries and bringing energy and creativity to the role Internal Communications has to play.

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Nicholas Wardle

Fellow of the Institute of Internal Communications; and proud member of the Engage for Success Steering Committee and of the Institute of Internal Communications London Committee.
Specialties: IC strategies and tactics; senior leadership counsel; employee engagement; business transformation comms; defining measurement; employee involvement and participation; informed employee voice, delivering multi-channel campaigns; writing speeches; planning and managing events; partnering with charities.

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Chris Lincoln

Head of Learning and Development

Starting in hospitality 18 years ago, I have worked towards designing and implementing a variety of L&D functions for various businesses. From setting up an international training school in Ireland to creating welfare to work programmes in London for major events such as the Wimbledon Championships and the Olympics I have experience in all aspects of L&D. I have worked for major companies such as Compass Group and currently Be At One, building various training and development initiatives from front line to director level. I have a speciality in setting up L&D departments with both vocational and in house abilities, utilising digital and face to face learning throughout.

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Suzy Cross

Communication, engagement, culture change, and business transformation leader.

Works with CEOs, Boards and senior leaders across multiple disciplines and within companies ranging from SMEs to Globals and FTSE listed companies.

Builds and leads teams to deliver high quality, tangible results within complex environments.

A leadership development coach working with Cancer Research; and business mentor working with The Prince’s Trust.

Experienced in:
– organisational change and transformation; behavioural / cultural change; organisation design
– corporate and employee communications; brand; reputation management
– employee and business engagement
– learning and development
– executive coaching, speaker training and facilitation

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Mike Collins

I believe that HR/L&D and those who role model and lead others (titles not important here) have a huge part to play in building the workplaces of the 21st century by developing the environments, conditions and cultures in which we work, learn and perform.

I believe in life long learning, that sharing what we know is what makes us who we are. It helps us develop as people. It helps us become better people AND helps us help others to become better people. That’s my ‘why’…

I’m currently working with River Island where one of the largest digital transformation programmes in retail is taking place. My focus as always will be to use technology as an enabler for better comms, collaboration and placing community at the heart of learning and working.

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Lee Squires

Digital Communications Manager

Lee Squires is Digital Communications Manager for Mears Group PLC. His expertise includes designing and implementing digital experiences for both employee and customer facing applications, as well as leading project management and test functions for FTSE100 and FTSE250 companies.

Lee’s most recent challenge was to manage the development of Mears Group’s employee app, Connect. The project was successful at increasing engagement between frontline staff and the wider group. After a promising first 12 months, further investment has been agreed by the Board and the team is excited to introduce new features to Connect.

Mears Group are the market-leading provider of housing and care services. For more than 30 years they have been working with their partners across the UK to make a positive difference to the people and communities they serve. They combine expertise from four core business areas – Housing Maintenance, Housing Management, Housing Development and Care – to offer joined up housing and care services which enable people and communities to thrive.

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Aine Murphy

Head of Internal Communications and Engagement

Confident internal communications leader, with over seven years experience in the charity sector. A real passion for employee engagement, creating internal brand ambassadors and shaping and developing organisational culture. Experienced in relationship building, creating engaging content, planning and delivering innovative communications campaigns and intranet redesigns. Available for conference speaking opportunities.

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Duncan White

After starting out in academia and politics, Duncan has spent the past 10 years working in the media and telecommunications industry. He joined the Internal Communications team at News International (now News UK) shortly before the company faced a high-profile phone-hacking crisis. He went on to take over the department, introducing new initiatives and a shift in approach that put staff at the centre. He then squeaked into PR Week’s 30 under 30 list, before moving to Denver, Colorado, to become Director of Internal Communications at Liberty Global. He has recently moved his role back to London. When not in the office he is likely to be found attempting to keep fit by running, cycling, or pretending to know something about wine at a restaurant.

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Emily Scammell

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Katherine Simpkins

Internal Communications Manager

Katherine Simpkins is Internal Communications Manager for Mercedes-Benz in the UK. She has responsibility for the Internal Communications function across Mercedes-Benz and Mercedes-Benz Financial Services, which includes more than 1,500 colleagues.

Katherine joined Mercedes-Benz in 2014 as Internal Communications Coordinator, before moving in to her current role at the start of 2016. Her focus is on delivering a comprehensive Internal Communications approach, partnering with teams to translate the Mercedes-Benz business strategy into content that’s clear and engaging. The all-new Internal Communications strategy Katherine has launched is helping to shape colleague culture, celebrate the brand and ignite conversation. It’s an approach that means Internal Communications plays a key role in enabling the business to focus on its priorities, while inspiring and empowering the people at the heart of the brand.

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Location

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17th september 2019
VICTORIA PARK PLAZA

239 VAUXHALL BRIDGE ROAD,
LONDON, SW1V 1EQ

The four-star Park Plaza Victoria hotel in London, situated within walking distance of Victoria train, coach, bus and Underground stations, provides an excellent transportation link to London Heathrow and London Gatwick airports. The hotel is also centrally located to some of the city’s main tourist and shopping attractions, including Buckingham Palace, Harrods, the Houses of Parliament, Theatreland and Oxford Street.

On-site facilities include dining options, Amber Spa and an Executive Lounge, this Victoria Station hotel is thoughtfully designed to suit business, conference and leisure travellers alike. The Park Plaza Victoria London is also a non-smoking hotel.

DIRECTIONS:

From London Paddington National Railway Station (approx 25 mins)

  • Take London Underground
  • Travel via the southbound Bakerloo Line service to Oxford Circus
  • Change for the southbound Victoria Line service and depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

From King’s Cross & St. Pancras National Railway Station (approx 15 mins)

  • Take the London Underground
  • Take the Victoria Line southbound towards Brixton
  • Depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

Register Now

You can find below the different ticket packages available for the event. Whether you’re coming alone, or with a group of colleagues, we have an option best suited to you.

Standard

1 TICKET

  • End User Registration
  • Access to all streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

Only:

£595 +VAT - £119.00 Order now

Date: 17th September

Bronze

2 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£995 +VAT - £199.00 Order now

Date: 17th September

Silver

5 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£1995 +VAT - £399.00 Order now

Date: 17th September

Gold

10 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£2995 +VAT - £599.00 Order now

Date: 17th September

Supplier

1 TICKET

  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY:

£1495 +VAT - £299.00 Order now

Date: 17th September

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