20th September 2018

Evolution of Work Conference

Victoria Park Plaza, London
Register Sponsor

Evolution of Work Conference

The traditional workplace is fragmenting

Technology is having a profound impact on the way we work and also our expectations of what work has to offer – and new technologies impacting on our working environment, such as robotics and Artificial Intelligence, are constantly evolving.

Against this backdrop of rapid technology-driven change in the workplace the human condition remains and the culture of an organisation and the way it interacts with its people and its customers is arguably more important now than ever before.

Delegates to this Conference will learn how the traditional workplace is fragmenting – technology savvy millennials and digital natives will soon make up the majority of the workforce. Organisations must also grapple with the challenges that come from an increase in homeworking and the blurring of the lines between our work and our social lives.

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What to expect

  • A focus on the new technologies that are transforming the working environment and expectations of our people
  • How those technologies are changing the very fabric of the way we work
  • The changing demographics where millennials will make up 50per cent of the workforce by 2020
  • Why the human condition and human nature must be factored in to this workplace transformation
  • The blurring of the lines between our working lives and our social lives
  • A look at the paramount importance of getting the culture right in a fragmenting working environment
  • Predictions on what work will look like in five years from now and beyond

Check out the 2017 Highlights

Running in tandem with the Internal Communications Conference

We’re delighted that the Evolution of Work Conference will be running alongside the Internal Communications Conference, where delegates will learn how internal communications can deliver effective employee engagement across the entire organisation and how to create a strategy for the entire employee journey. It is during this period that effective Internal Communications strategies have never been more important.

find out more about the internal communications conference

Quick Facts

facts-con-1 facts-con-2 ROUNDTABLES-pink-con facts-con-4 facts-con-6 facts-con-7 facts-con-8

2018 Topic Streams

The Workplace of the Future
The Impact of New Technologies
Health and Wellbeing, Diversity and Inclusion
The Workforce of the Future
Employee Recognition, Reward and Retention

2018 Speakers

Dominic Holmes

Dominic Holmes

Taylor Vinters
Giles Mcclelland

Giles Mcclelland

University of Central Lancashire
Kate Smith

Kate Smith

Travelex
Kate_pic (1) (002)

Kate Jones

Institute of Communications
Jessica Hardy

Jessica Hardy

AXA UK
Nick Brice 440x440

Nick Brice

American Express Community Stadium
Antonia Dietmann

Antonia Dietmann

Ministry of Justice
Sandrea Morgan

Sandrea Morgan

Charles Tyrwhitt
Carmen Oliver

Carmen Oliver

Senior VP- HR
X

Dominic Holmes

Partner, Employment Law

Dom is joint head of the employment team at international law firm Taylor Vinters.  He is highly-regarded for his wealth of expertise advising on complex and business-critical HR situations.  He has particular experience in helping employers deal with sensitive workplace disputes, senior level exits and restructuring projects (often across multiple jurisdictions).

Dom writes and broadcasts regularly on a wide range of employment and HR issues, with a specific focus on how businesses are preparing for the future world of work.   He is also one of the partners responsible for Taylor Vinters’ graduate recruitment programme.

X

Giles Mcclelland

Principal Lecturer

Dr Giles McClelland is Division Leader of Business, Economics and International Business at the University of Central Lancashire. Previous to following a career in academia Giles coordinated the market intelligence and research strategy for the CallNorthWest project. Giles’ research interests are firmly located in the field of Industrial/Organisational Psychology. In particular, team effectiveness. His most recent study on how call centre teams proactively adjust aspects of their work to create more meaningful experiences was published in the Journal of Organisational and Occupational Psychology.

X

Kate Smith

People and Change Lead

Kate Smith has been the People and Change Lead at Travelex for 9 months.

X

Kate Jones

Chair

Kate is an award-winning internal communications specialist with over 20 years’

experience, both agency and in-house, across a range of industries. She is elected Chair of the Institute of Internal Communication, an IoIC Fellow and was named IoIC Internal Communicator of the Year 2016.

Twitter: @how_IC_it

X

Jessica Hardy

Diversity and Inclusion Manager

Enthusiastic, inspirational leader and passionate people person with a strong determination to share knowledge, success and best practice with colleagues and the business.
Big picture and strategic thinker with a combination of vision, attention to detail and fast pragmatic execution.
Ability to innovate and create practical, realistic solutions to complex Employment problems whilst developing strong working partnerships across the business.
Confident communicator, presenter and relationship builder with ability to influence at a senior and executive level.

X

Nick Brice

L&D Partner

Nick is L&D Partner for the American Express Community Stadium – creating and leading a multi-award winning change, leadership development and customer experience development programme since late 2010. This development programme has helped the stadium win premier national and international awards for every area of the customer journey – Best New Stadium (global), Family Excellence, Best Hospitality, Best Stewarding & Safety (global) – and even Best Pies!

X

Antonia Dietmann

Head of Employee Engagement

Antonia Dietmann is Head of Employee Engagement at Her Majesty’s Courts & Tribunals Service (part of the Ministry of Justice) supporting employees through the largest reform of the justice system in history. Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of when relationships at work go wrong. As such, she is passionate about the fundamental need for meaningful work relationships, founded on solid human connections, as a key driver of successful business outcomes. This partly involves giving employees a voice in shaping their experience at work and supporting leaders at all levels to create space for everyone to contribute. To do this Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. This draws on her experience of nearly 15 years as an Occupational Psychologist with expertise in research, culture change, leadership and talent development, engagement, and inclusion. As a past Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society), Antonia champions the value and insight that Occupational Psychologists can bring to organisations. In recognition of her commitment to high quality work and ethical standards, she was awarded the Division’s 2017 Practitioner of the Year award for a project on listening to experiences of inclusion. Antonia has worked in three of the ‘big five’ government Departments all of which were undergoing major organisational transformation (Ministry of Defence, Department for Work & Pensions, and now in part of the MoJ), after starting her career at the University of Sheffield and Rolls-Royce. She is currently pursuing a Professional Doctorate focusing on the power of chit-chat and strong relationships at work.

X

Sandrea Morgan

Senior Customer Service Manager

A self-motivated Customer Service Manager that loves developing people, employing inspirational leadership skills in order to achieve success for themselves and the business. Someone who regards teamwork as fundamental to ensure continual improvements are made in customer satisfaction, business efficiency and profitability. Ambitious, hardworking and fully flexible to meet business needs. A professional with excellent communication skills, accustomed to prioritising a demanding and ever changing workload.

Specialties: Coaching, Staff Development, Motivation

X

Carmen Oliver

Vistra International

Carmen is SVP Human Resources based in Vistra’s Reading, UK office. She leads our HR Consulting and Payroll businesses.

Carmen has 25 years of HR and payroll managment experience within Technology, Retail and Financial Services sectors. She joined nortons in 2000 to develop HR services for the US client base. She works with head office executives on their international people strategy advising on all aspects of HR and Employment for the UK, Europe and Asia.

Carmen is a Fellow of the Chartered Institute of Personnel and Development – Thames Valley University. She also has a qualification in Adult teaching.

Carmen’s native language is English.

Agenda

  • Agenda
08:15-09:00

registration & coffee

09:00-09:10

chair’s introduction

cathy brown, executive director, engage for success

Cathy Brown

Cathy Brown

Engage for Success
X
Cathy Brown

Cathy Brown

Executive Director

Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

As a long time public speaker & spokesperson for Engage for Success, Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country

The Workplace of the Future

09:10-09:35

Taylor Vinters Case Study

Dominic Holmes, Partner, Taylor Vinters

 

Dominic Holmes

Dominic Holmes

Taylor Vinters
X
Dominic Holmes

Dominic Holmes

Partner, Employment Law

Dom is joint head of the employment team at international law firm Taylor Vinters.  He is highly-regarded for his wealth of expertise advising on complex and business-critical HR situations.  He has particular experience in helping employers deal with sensitive workplace disputes, senior level exits and restructuring projects (often across multiple jurisdictions).

Dom writes and broadcasts regularly on a wide range of employment and HR issues, with a specific focus on how businesses are preparing for the future world of work.   He is also one of the partners responsible for Taylor Vinters’ graduate recruitment programme.

09:35-10:00

Expert Speaker TBC

10:00-10:25

UCLAN Case Study

Giles Mcclelland, Principal Lecturer – business environment, UCLAN

Giles Mcclelland

Giles Mcclelland

University of Central Lancashire
X
Giles Mcclelland

Giles Mcclelland

Principal Lecturer

Dr Giles McClelland is Division Leader of Business, Economics and International Business at the University of Central Lancashire. Previous to following a career in academia Giles coordinated the market intelligence and research strategy for the CallNorthWest project. Giles’ research interests are firmly located in the field of Industrial/Organisational Psychology. In particular, team effectiveness. His most recent study on how call centre teams proactively adjust aspects of their work to create more meaningful experiences was published in the Journal of Organisational and Occupational Psychology.

10:25-10:55

coffee & networking break

THE IMPACT OF NEW TECHNOLOGIES

10:55-11:20

Travelex case study:

Kate Smith, people and change lead, Travelex

Kate Smith

Kate Smith

Travelex
X
Kate Smith

Kate Smith

People and Change Lead

Kate Smith has been the People and Change Lead at Travelex for 9 months.

11:20-11:45

Expert Speaker TBC

11:45-12:10

Tarmac Case Study:

Kate Jones, Head of Comms and Corporate Affairs, TarmaC

 

Kate_pic (1) (002)

Kate Jones

Institute of Communications
X
Kate_pic (1) (002)

Kate Jones

Chair

Kate is an award-winning internal communications specialist with over 20 years’

experience, both agency and in-house, across a range of industries. She is elected Chair of the Institute of Internal Communication, an IoIC Fellow and was named IoIC Internal Communicator of the Year 2016.

Twitter: @how_IC_it

Health and wellbeing, diversity and inclusion

12:10-12:35

AXA Case Study:

Jessica HardY, Diversity and Inclusion manager, AXA

Jessica Hardy

Jessica Hardy

AXA UK
X
Jessica Hardy

Jessica Hardy

Diversity and Inclusion Manager

Enthusiastic, inspirational leader and passionate people person with a strong determination to share knowledge, success and best practice with colleagues and the business.
Big picture and strategic thinker with a combination of vision, attention to detail and fast pragmatic execution.
Ability to innovate and create practical, realistic solutions to complex Employment problems whilst developing strong working partnerships across the business.
Confident communicator, presenter and relationship builder with ability to influence at a senior and executive level.

12:35-13:00

Expert Speaker TBC

13:00-13:25

AMEX Community Stadium Case Study:

Nick Brice, director, AMEX Community Stadium

 

Nick Brice 440x440

Nick Brice

American Express Community Stadium
X
Nick Brice 440x440

Nick Brice

L&D Partner

Nick is L&D Partner for the American Express Community Stadium – creating and leading a multi-award winning change, leadership development and customer experience development programme since late 2010. This development programme has helped the stadium win premier national and international awards for every area of the customer journey – Best New Stadium (global), Family Excellence, Best Hospitality, Best Stewarding & Safety (global) – and even Best Pies!

13:25-14:25

lunch and Networking

The Workforce of the Future

14:25-14:50

Ministry of Justice

Antonia Dietmann, Head of Employee Engagement, Ministry of Justice

Antonia Dietmann

Antonia Dietmann

Ministry of Justice
X
Antonia Dietmann

Antonia Dietmann

Head of Employee Engagement

Antonia Dietmann is Head of Employee Engagement at Her Majesty’s Courts & Tribunals Service (part of the Ministry of Justice) supporting employees through the largest reform of the justice system in history. Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of when relationships at work go wrong. As such, she is passionate about the fundamental need for meaningful work relationships, founded on solid human connections, as a key driver of successful business outcomes. This partly involves giving employees a voice in shaping their experience at work and supporting leaders at all levels to create space for everyone to contribute. To do this Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. This draws on her experience of nearly 15 years as an Occupational Psychologist with expertise in research, culture change, leadership and talent development, engagement, and inclusion. As a past Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society), Antonia champions the value and insight that Occupational Psychologists can bring to organisations. In recognition of her commitment to high quality work and ethical standards, she was awarded the Division’s 2017 Practitioner of the Year award for a project on listening to experiences of inclusion. Antonia has worked in three of the ‘big five’ government Departments all of which were undergoing major organisational transformation (Ministry of Defence, Department for Work & Pensions, and now in part of the MoJ), after starting her career at the University of Sheffield and Rolls-Royce. She is currently pursuing a Professional Doctorate focusing on the power of chit-chat and strong relationships at work.

14:50-15:15

Expert Speaker TBC

 

15:15-15:40

‎Charles Tyrwhitt Case Study:

Sandrea Morgan, senior customer service manager, ‎Charles Tyrwhitt

Sandrea Morgan

Sandrea Morgan

Charles Tyrwhitt
X
Sandrea Morgan

Sandrea Morgan

Senior Customer Service Manager

A self-motivated Customer Service Manager that loves developing people, employing inspirational leadership skills in order to achieve success for themselves and the business. Someone who regards teamwork as fundamental to ensure continual improvements are made in customer satisfaction, business efficiency and profitability. Ambitious, hardworking and fully flexible to meet business needs. A professional with excellent communication skills, accustomed to prioritising a demanding and ever changing workload.

Specialties: Coaching, Staff Development, Motivation

15:40-16:10

coffee & networking break

Employee Recognition, Reward and Retention 

16:10-16:35

Vistra International Case Study:

Carmen Oliver, Senior VP HR, Vistra International

Carmen Oliver

Carmen Oliver

Senior VP- HR
X
Carmen Oliver

Carmen Oliver

Vistra International

Carmen is SVP Human Resources based in Vistra’s Reading, UK office. She leads our HR Consulting and Payroll businesses.

Carmen has 25 years of HR and payroll managment experience within Technology, Retail and Financial Services sectors. She joined nortons in 2000 to develop HR services for the US client base. She works with head office executives on their international people strategy advising on all aspects of HR and Employment for the UK, Europe and Asia.

Carmen is a Fellow of the Chartered Institute of Personnel and Development – Thames Valley University. She also has a qualification in Adult teaching.

Carmen’s native language is English.

16:35-17:00

Expert Speaker TBC

17:00-17:25

MERLIN ENTERTAINMENTS/STARCK COMMUNICATIONS cASE sTUDY:

Ros Starck- Merlin Entertainments/Starck Communications

17:25-17:30

chair’s closing remarks

cathy brown, executive director, engage for success

Cathy Brown

Cathy Brown

Engage for Success
X
Cathy Brown

Cathy Brown

Executive Director

Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

As a long time public speaker & spokesperson for Engage for Success, Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country

17:30

drinks & networking party

Why Sponsor one of our Conferences?

2017 Gold Sponsors

Who will attend?

• AA • American Express • American Express Community Stadium • AMLIN • Arbuthnot Latham • Atom Bank • Bauer Media • BGL Group • Bosch Service Solutions • BP Group • BPI Recycled Products • Brainfood Consulting • BT • BUPA • CANON • Capita • Carillion • Channel Doctors • CITI • Covea Insurance • Customer Engagement Consulting • Customer Experience Foundation • Direct Line • Dobbies • DTZ
• DX GROUP • East Thames • Ellipse • Explore Learning • Financial Times • First Ark • First Great Western • First Rate Exchange • Forrester
• Genesis Housing • Global Payments • GlobalGiving UK • GolfBreaks • Great Western Railway • GSK • Heathrow • Hood Group • Housing Solutions • HSBC • Hutchinson • Hutchinson 3 UK • ITV • John Lewis • Kano • Kings Court Trust • Lifeplus • Linklaters • Lloyds Banking • Lloyds Banking Group • Lumleys • LV= • Macfarlane • ManpowerGroup • Marston’s Inns & Taverns • McNicholas • Morgan Sindall • Nationwide • NCFE • Norgon • Ovum • Prudential • Prudential Assurance • Prudential Financial Planning • QA • RBS • Richmond and Barnes Solicitors • RWE npower • Save the Children • Scania • South East Ambulance • South East Coast Ambulance NHS • Tate • Tate Britain & Tate Modern • Tesco • TMS • Tungsten Information Management • Virgin Money • WorldRemit • Yorkshire Water

Testimonials

INTERESTED IN SPEAKER OPPORTUNITIES? GET IN TOUCH WITH YOUR PRESENTATION IDEA TODAY

01932 506 304
EDITOR.ENGAGECUSTOMER@EBM.MEDIA

Location

Website-location

20 september 2018
VICTORIA PARK PLAZA

239 VAUXHALL BRIDGE ROAD,
LONDON, SW1V 1EQ

The four-star Park Plaza Victoria hotel in London, situated within walking distance of Victoria train, coach, bus and Underground stations, provides an excellent transportation link to London Heathrow and London Gatwick airports. The hotel is also centrally located to some of the city’s main tourist and shopping attractions, including Buckingham Palace, Harrods, the Houses of Parliament, Theatreland and Oxford Street.

On-site facilities include dining options, Amber Spa and an Executive Lounge, this Victoria Station hotel is thoughtfully designed to suit business, conference and leisure travellers alike. The Park Plaza Victoria London is also a non-smoking hotel.

DIRECTIONS:

From London Paddington National Railway Station (approx 25 mins)

  • Take London Underground
  • Travel via the southbound Bakerloo Line service to Oxford Circus
  • Change for the southbound Victoria Line service and depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

From King’s Cross & St. Pancras National Railway Station (approx 15 mins)

  • Take the London Underground
  • Take the Victoria Line southbound towards Brixton
  • Depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

Register

Standard

1 TICKET

  • End User Registration
  • Access to all streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

Only:

£595 +VAT - £119.00 Order now

Date: Thursday 20th September

Bronze

2 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£995 +VAT - £199.00 Order now

Date: Thursday 20th September

Silver

5 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£1995 +VAT - £399.00 Order now

Date: Thursday 20th September

Gold

10 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£2995 +VAT - £599.00 Order now

Date: Thursday 20th September

Supplier

1 TICKET

  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY:

£1495 +VAT - £299.00 Order now

Date: Thursday 20th September

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