20th September 2018

Evolution of Work Conference

Victoria Park Plaza, London
Register Sponsor

Evolution of Work Conference

The traditional workplace is fragmenting

Technology is having a profound impact on the way we work and also our expectations of what work has to offer – and new technologies impacting on our working environment, such as Robotics and Artificial Intelligence, are constantly evolving.

Against this backdrop of rapid technology-driven change in the workplace the human condition remains and the culture of an organisation and the way it interacts with its people and its customers is arguably more important now than ever before.

Delegates to this Conference will learn how the traditional workplace is fragmenting – technology savvy millennials and digital natives will soon make up the majority of the workforce. Organisations must also grapple with the challenges that come from an increase in homeworking and the blurring of the lines between our work and our social lives.

Check out the 2017 Highlights

2018 Speakers

Dominic Holmes

Dominic Holmes

Taylor Vinters
Cathy Brown Pic

Cathy Brown

The Employee Ownership Association
Giles Mcclelland

Giles Mcclelland

University of Central Lancashire
Aine Murphy

Áine Murphy

Scope
Gemma Lee Konica Minolta

Gemma Lee

Konica Minolta Business Solutions UK Ltd
Roz Starck

Ros Starck

Merlin Entertainments
Nick Brice 440x440

Nick Brice

American Express Community Stadium
Alison Argall

Alison Argall

Tusker
Antonia Dietmann

Antonia Dietmann

HM Courts & Tribunals Service
Jo Moffatt

Jo Moffatt

Engage for Success
Sandrea Morgan

Sandrea Morgan

Charles Tyrwhitt
Kate_pic (1) (002)

Kate Jones

Tarmac
Kate GL

Kate Griffiths-Lambeth

Charles Stanley
Sandy Wilkie

Sandy Wilkie

Argyll & Bute HSCP
Trudy Kennedy Pic

Trudy Kennedy

Argyll & Bute HSCP
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Dominic Holmes

Partner, Employment Law

Dom is joint head of the employment team at international law firm Taylor Vinters.  He is highly-regarded for his wealth of expertise advising on complex and business-critical HR situations.  He has particular experience in helping employers deal with sensitive workplace disputes, senior level exits and restructuring projects (often across multiple jurisdictions).

Dom writes and broadcasts regularly on a wide range of employment and HR issues, with a specific focus on how businesses are preparing for the future world of work.   He is also one of the partners responsible for Taylor Vinters’ graduate recruitment programme.

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Cathy Brown

Operations Director

Currently the Operations Director for The Employee Ownership Association, Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement through many different business models. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country.

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Giles Mcclelland

Principal Lecturer

Dr Giles McClelland is Division Leader of Business, Economics and International Business at the University of Central Lancashire. Previous to following a career in academia Giles coordinated the market intelligence and research strategy for the CallNorthWest project. Giles’ research interests are firmly located in the field of Industrial/Organisational Psychology. In particular, team effectiveness. His most recent study on how call centre teams proactively adjust aspects of their work to create more meaningful experiences was published in the Journal of Organisational and Occupational Psychology.

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Áine Murphy

Internal Communications and Employee Engagement Manager

Áine’s career in internal communications began at Macmillan Cancer Support. Whilst there, she redesigned and launched a new intranet. The launch campaign to go with this used animal memes to engage staff while providing them with the information they needed, and value for money to the organisation. It won best single campaign at last year’s IOIC awards.  She now works at the disability charity Scope and is leading the internal communications function through a period of unprecedented change. Most recently, she delivered a communications strategy for a head office move. Áine is passionate about engagement and finding new and exciting ways to connect harder to reach staff to an organisation’s brand and values.

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Gemma Lee

Head of Transformation

Gemma is very passionate about the employee and their experience within the workplace. As part of the People and Culture Function, Gemma is able to influence and deliver an employee centric people strategy which is completely connected to the overall vision and direction of Konica Minolta. She can sometimes be found on a soapbox, talking about how effective internal communication is the responsibility of all employees and not the sole responsibility of an internal communication team.  

Gemma is Head of Transformation at Konica Minolta supporting the UK Leadership team to deliver a large scale transformation programme over the next 4 years with a particular focus on cultural change and engagement. She is also responsible for the Employee Experience team and the delivery of Konica Minolta’s communication and engagement programmes.

Gemma joined Konica Minolta following a successful career in the music industry as part of PPL, the UK licensing body for recorded music. Here she had responsibility for change management and internal communication, including leading a large scale transformation programme when the music world became digital.

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Ros Starck

Communications

Roz Starck is an experienced strategic and ‘hands-on’ employee communications professional who runs her own business, working for complex FTSE 100 global organisations across a range of industries. She is currently helping Merlin Entertainments undergo a number of transformational change programmes, addressing the challenge of engaging a young and diverse workforce across different cultures and countries. With nearly 30 years’ experience, Roz has worked in agencies as well as for Ernst & Young, CGI, FTSE, Hewlett Packard, Microsoft and Oracle.

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Nick Brice

Team Brighton Lead

Nick is Team Brighton Lead for the American Express Community Stadium – creating and leading a multi-award winning change, leadership development and customer experience development programme since late 2010. This development programme has helped the stadium win premier national and international awards for every area of the customer journey – Best New Stadium (global), Family Excellence, Best Hospitality, Best Stewarding & Safety (global) – and even Best Pies!

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Alison Argall

Business Development Director

Alison joined Tusker in 2004 as Business Development Manager and was subsequently promoted to lead the Business Development Team as Business Development Director. Alison was an influential part of the team at Tusker who launched the very first Salary Sacrifice Car Scheme, SS4C, to the marketplace back in 2009. In the past 14 years, Alison has been instrumental in signing many of our large Car Benefit Scheme customers, across both the public and private sectors, highlighting the considerable employee and employer benefits of the scheme, whilst also expertly managing an ever growing team of Business Development Managers.

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Antonia Dietmann

Deputy Director Organisation Capability

Antonia Dietmann is Deputy Director Organisation Capability at Her Majesty’s Courts & Tribunals Service (part of the Ministry of Justice) supporting employees through the largest reform of the justice system in history. Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of when relationships at work go wrong. As such, she is passionate about the fundamental need for meaningful work relationships, founded on solid human connections, as a key driver of successful business outcomes. This partly involves giving employees a voice in shaping their experience at work and supporting leaders at all levels to create space for everyone to contribute. To do this Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. This draws on her experience of nearly 15 years as an Occupational Psychologist with expertise in research, culture change, leadership and talent development, engagement, and inclusion. As a past Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society), Antonia champions the value and insight that Occupational Psychologists can bring to organisations. In recognition of her commitment to high quality work and ethical standards, she was awarded the Division’s 2017 Practitioner of the Year award for a project on listening to experiences of inclusion. Antonia has worked in three of the ‘big five’ government Departments all of which were undergoing major organisational transformation (Ministry of Defence, Department for Work & Pensions, and now in part of the MoJ), after starting her career at the University of Sheffield and Rolls-Royce. She is currently pursuing a Professional Doctorate focusing on the power of chit-chat and strong relationships at work.

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Jo Moffatt

Core Team Member and Radio Show Co-Host

Jo has been closely involved with the Engage for Success movement as a volunteer since its launch in 2012.  She sits on the Core Team and hosts the weekly Engage for Success radio show. Now in its fifth year, EFS radio draws guests from across the engagement world with interesting stories to share. The Engage for Success agenda is absolutely aligned with Jo’s vision ‘to make workplaces better places to be’.

Jo’s ‘day job’ is MD and founder of Woodreed, a specialist ad agency who use the tools, techniques, creativity and insight of the advertising world to engage employees inside organisations.

Jo is passionate about brands and their power to move people.  She is equally passionate about employee engagement and its vital role in delivering a high performing organisation. Put the two together and she becomes almost evangelical about the power a well-positioned and consistently delivered brand has as a catalyst for employee engagement and business success.

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Sandrea Morgan

Senior Customer Service Manager

A self-motivated Customer Service Manager that loves developing people, employing inspirational leadership skills in order to achieve success for themselves and the business. Someone who regards teamwork as fundamental to ensure continual improvements are made in customer satisfaction, business efficiency and profitability. Ambitious, hardworking and fully flexible to meet business needs. A professional with excellent communication skills, accustomed to prioritising a demanding and ever changing workload.

Specialties: Coaching, Staff Development, Motivation

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Kate Jones

Head of Comms and Corporate Affairs

Kate has been Head of Internal Comms at Tarmac for over 2 years. During her time she has been building a great team to support leaders as communicators, helped everyone be proud of the part they play in achieving strategy, and delivered audience-focused comms channels.

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Kate Griffiths-Lambeth

Group HR Director

Kate joined Charles Stanley as Group HR Director in May 2016 and was appointed to the Executive Committee board in March 2017. Kate has substantial experience in leading HR teams and developing wealth and professional services businesses. Kate has held numerous senior roles within financial services organisations, most recently as Head of Global HR and an Executive Director/Partner at Stonehage Fleming. Prior to this Kate was the HR Director at the law firm, White & Case. Earlier in her career she was one of the founders of Accucard/Create, where she was Head of Business Services, until the business was acquired by Lloyds TSB, resulting in Kate becoming Head of HR for Consumer Lending for the bank. Outside of work Kate is also a Governor for Guy’s and St Thomas’ NHS Foundation Trust.

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Sandy Wilkie

Head of People & Change

A geographer by background, I have over 20 years experience of HR & OD within private and public sector organisations. I strive to take a holistic view on workplace issues, one which links a number of different organisational disciplines. As Head of People & Change for Argyll & Bute HSCP, my team supports around 1,500 NHS professionals as we seek to build integrated teams & services with 800 Social Work/Care colleagues from Argyll & Bute Council. I work in a beautiful coastal landscape with 23 inhabited islands, but the challenges of providing a sustainable service in a remote & rural landscape cannot be underestimated.

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Trudy Kennedy

HR Business Partner

My background is in retail, and I understand the importance and benefits of a values culture for customers and staff.  For the last 18 years prior to joining Argyll and Bute HSCP as a HR Business Partner, I worked for Tesco, in a variety of locations within people management. During this time I supported the launch and engagement  of their values and behavioural model which was integral to their cultural plan.  Argyll and Bute HSCP staff are dispersed across a mix of rural and urban landscape and my belief is that the CIRCLE model can help develop a sense of identity and joint  purpose within the teams to help deliver the HSCP vision

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What to expect

  • A focus on the new technologies that are transforming the working environment and expectations of our people
  • How those technologies are changing the very fabric of the way we work
  • The changing demographics where millennials will make up 50per cent of the workforce by 2020
  • Why the human condition and human nature must be factored in to this workplace transformation
  • The blurring of the lines between our working lives and our social lives
  • A look at the paramount importance of getting the culture right in a fragmenting working environment
  • Predictions on what work will look like in five years from now and beyond

Quick Facts

facts-con-1 facts-con-2 ROUNDTABLES-pink-con facts-con-4 facts-con-6 facts-con-7 facts-con-8

Agenda

  • Agenda
08:15-09:00

registration & coffee

09:00-09:10

chair’s introduction

cathy brown, OPERATIONS DIRECTOR, THE EMPLOYEE OWNERSHIP ASSOCIATION

Cathy Brown Pic

Cathy Brown

The Employee Ownership Association
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Cathy Brown Pic

Cathy Brown

Operations Director

Currently the Operations Director for The Employee Ownership Association, Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement through many different business models. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country.

The Workplace of the Future

09:10-09:35

Taylor Vinters Case Study: The Future World of Work – 5 big questions

Dominic Holmes, Partner, Taylor Vinters

The evolution of the workplace presents fantastic opportunities for organisations of all sizes.  The pace of change has accelerated significantly in recent times.  There is good reason to believe that we will see greater shifts in the way business is done over the next five years than we have seen in the previous 20 years.

Based on my experiences in working with innovative organisations and like-minded professionals, I will share some thoughts on the five key topics I think should be on the agenda for all businesses now, to get ready for the future world of work:

  • Tech – the role of automation and big data
  • Location – international footprints, remote working and the effective use of real estate
  • People – ensuring your workforce has the right skills (and the right incentives to use and develop those skills)
  • Organisation – exploring new ways of engaging with individuals and structuring your business
  • Values – the importance of diversity and protecting your workplace culture through periods of change
Dominic Holmes

Dominic Holmes

Taylor Vinters
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Dominic Holmes

Dominic Holmes

Partner, Employment Law

Dom is joint head of the employment team at international law firm Taylor Vinters.  He is highly-regarded for his wealth of expertise advising on complex and business-critical HR situations.  He has particular experience in helping employers deal with sensitive workplace disputes, senior level exits and restructuring projects (often across multiple jurisdictions).

Dom writes and broadcasts regularly on a wide range of employment and HR issues, with a specific focus on how businesses are preparing for the future world of work.   He is also one of the partners responsible for Taylor Vinters’ graduate recruitment programme.

09:35-10:00

The Ownership Dividend

CATHY BROWN, Operations Director, The Employee Ownership Association

The UK is facing a critical moment as it strives to secure a stable and prosperous future for itself in the world. As such, we must seize – and run with – every promising opportunity to boost our economic strength. To that end, The Ownership Effect Inquiry – an independent panel of senior business leaders and industry experts – has spent more than a year gathering and examining evidence from around the country on the potential benefits that can flow from workers owning a stake in the companies for which they work. The panel’s conclusion is clear: there is a significant dividend to be obtained by growing employee ownership in our economy. This would deliver a more productive and inclusive economy in three ways:

  • Improving UK productivity
  • Resilient regional economies
  • More engaged employees

UK productivity has stalled and our economy is lagging behind those of our global competitors. If we don’t turn our fortunes around, pay will remain stagnant and jobs will continue to be lost. For many of us, these issues all add up to an economy that feels as though it has stopped working in the best interests of the individual. Every challenge creates, or exacerbates, division right at a time when the country is crying out for cohesion and common purpose. If these problems remain unaddressed, we risk the economy falling into a dangerous, downward spiral. If we are to emerge from the next ten years in a stronger economic position, we must have more effective collaboration and cooperation within our places of work, and across our wider society. The ownership dividend pays off at three levels: for individual workers, for businesses, and – most critically – for the wider economy.

Cathy Brown Pic

Cathy Brown

The Employee Ownership Association
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Cathy Brown Pic

Cathy Brown

Operations Director

Currently the Operations Director for The Employee Ownership Association, Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement through many different business models. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country.

10:00-10:25

UCLAN Case Study: The Importance of Being Physically Close in a Virtual World

Giles Mcclelland, Principal Lecturer – business environment, UCLAN

There is a potential point of conflict in the future of work. Team work and collaborative behaviours are now the basic building block of organisations. However, in a globally connected world we are more physically distanced from our collaborators than ever before.

In this presentation I will present the results of a training intervention that was designed to increase the degree to which teams engage in pro-active collaborative behaviours. The results were quite surprisingly. We found that the training intervention was only effective for teams whose members sat in close proximity. In this presentation I will discuss the important role team member proximity plays in collaboration and how work can be designed to overcome the barriers of distance.

Giles Mcclelland

Giles Mcclelland

University of Central Lancashire
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Giles Mcclelland

Giles Mcclelland

Principal Lecturer

Dr Giles McClelland is Division Leader of Business, Economics and International Business at the University of Central Lancashire. Previous to following a career in academia Giles coordinated the market intelligence and research strategy for the CallNorthWest project. Giles’ research interests are firmly located in the field of Industrial/Organisational Psychology. In particular, team effectiveness. His most recent study on how call centre teams proactively adjust aspects of their work to create more meaningful experiences was published in the Journal of Organisational and Occupational Psychology.

10:25-10:55

coffee & networking break

THE IMPACT OF NEW TECHNOLOGIES

10:55-11:20

Scope Case Study: Disability Gamechangers Campaign

Áine Murphy, Internal Communications and Employee Engagement Manager, Scope

As an organisation, we have gone through some transformational change in the last 18 months. We launched a new strategy in April 2017, in which we set out our ambition to reach 2 million disabled people by 2022. To deliver our strategy, we’ve had to change the way we operate. Which meant the transfer of our regulated and day services to a new provider. This completed in April of this year. In May, we moved our head office from an out of date building in North London, located over a number of floors, to a brand new fully accessible office, based on one floor in the Olympic Park. Internally the change was evident. But we also needed to communicate who we are now, to the outside world. That’s why, this August we launched our new brand, ‘Scope equals equality for disabled people’ alongside our Disability Gamechangers Campaign.

Aine Murphy

Áine Murphy

Scope
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Aine Murphy

Áine Murphy

Internal Communications and Employee Engagement Manager

Áine’s career in internal communications began at Macmillan Cancer Support. Whilst there, she redesigned and launched a new intranet. The launch campaign to go with this used animal memes to engage staff while providing them with the information they needed, and value for money to the organisation. It won best single campaign at last year’s IOIC awards.  She now works at the disability charity Scope and is leading the internal communications function through a period of unprecedented change. Most recently, she delivered a communications strategy for a head office move. Áine is passionate about engagement and finding new and exciting ways to connect harder to reach staff to an organisation’s brand and values.

11:20-11:45

KONICA MINOLTA CASE STUDY: HOW DOES THE WORKPLACE OF THE FUTURE IMPACT PEOPLE?

GEMMA LEE, HEAD OF TRANSFORMATION, KONICA MINOLTA

The workplace is changing constantly and at a pace. Thanks to technology we can work anytime and anywhere. But what does this mean for our people and their happiness at work? And is this being considered as much as technology and physical space.

Gemma will share some examples of how internal communication and change management have never been more important. She will demonstrate how Konica Minolta have continued to deliver a great employee experience as they transform as an organisation and as a result, were recently named a Top Employer.

Gemma Lee Konica Minolta

Gemma Lee

Konica Minolta Business Solutions UK Ltd
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Gemma Lee Konica Minolta

Gemma Lee

Head of Transformation

Gemma is very passionate about the employee and their experience within the workplace. As part of the People and Culture Function, Gemma is able to influence and deliver an employee centric people strategy which is completely connected to the overall vision and direction of Konica Minolta. She can sometimes be found on a soapbox, talking about how effective internal communication is the responsibility of all employees and not the sole responsibility of an internal communication team.  

Gemma is Head of Transformation at Konica Minolta supporting the UK Leadership team to deliver a large scale transformation programme over the next 4 years with a particular focus on cultural change and engagement. She is also responsible for the Employee Experience team and the delivery of Konica Minolta’s communication and engagement programmes.

Gemma joined Konica Minolta following a successful career in the music industry as part of PPL, the UK licensing body for recorded music. Here she had responsibility for change management and internal communication, including leading a large scale transformation programme when the music world became digital.

11:45-12:10

MERLIN ENTERTAINMENTS cASE sTUDY: A rollercoaster ride… internal comms for a global company

Roz Starck, Communications, Merlin Entertainments

Picture over 127 entertainments attractions around the world.  Not just LEGOLAND Parks like Windsor or Resort Theme Parks like Alton Towers, but SEA LIFEs, Madame Tussauds, LEGO Discovery Centres, hotels and holiday villages to name but a few. That adds up to a heady mix of more than 25,000 permanent and seasonal employees ranging from school leavers to seasoned executives.

Making the message stick and changing behaviour is a challenge we all face in Internal Communications but for Merlin, this is especially true. Regional and cultural differences combine with  local challenges. Mobiles can’t be used while operating on site because Merlin puts the safety of its guests first every time. A large number of people don’t speak English.

So given these communication restraints, how do nearly 100% of people love working for the company and feel informed?

I’ll be talking about one business function’s approach to tackling this, using a traditionally dry topic like Health, Safety and Security to show how Merlin has worked its magic and transformed HSS into something that its employees feel proud of. I’ll be exploring the balance between technology, creativity and good old fashioned comms; showing how they combine to better engage a diverse global team.

Roz Starck

Ros Starck

Merlin Entertainments
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Roz Starck

Ros Starck

Communications

Roz Starck is an experienced strategic and ‘hands-on’ employee communications professional who runs her own business, working for complex FTSE 100 global organisations across a range of industries. She is currently helping Merlin Entertainments undergo a number of transformational change programmes, addressing the challenge of engaging a young and diverse workforce across different cultures and countries. With nearly 30 years’ experience, Roz has worked in agencies as well as for Ernst & Young, CGI, FTSE, Hewlett Packard, Microsoft and Oracle.

Health and wellbeing, diversity and inclusion

12:10-12:45

AMEX Community Stadium Case Study: Leading with Soul

Nick Brice, director, AMEX Community Stadium

What does it take to fully enrol the hearts and minds of people in your organisation? What are the key practices we need to adopt to get people on board, on fire and on brand in the modern organisation? How can you as a leader connect with people on a deeper level to achieve better results?

This session includes research into what it takes, backed up by some real examples of famous leaders who have demonstrated how to ‘lead with soul’ – as well as real leaders from British Airways, American Express, Sun International and Brighton & Hove Albion football club.

The session will also cover a couple of examples of leaders who achieved quite the opposite…

Nick Brice 440x440

Nick Brice

American Express Community Stadium
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Nick Brice 440x440

Nick Brice

Team Brighton Lead

Nick is Team Brighton Lead for the American Express Community Stadium – creating and leading a multi-award winning change, leadership development and customer experience development programme since late 2010. This development programme has helped the stadium win premier national and international awards for every area of the customer journey – Best New Stadium (global), Family Excellence, Best Hospitality, Best Stewarding & Safety (global) – and even Best Pies!

12:45-13:25

Financial Wellbeing and the impact on health and workplace productivity

Alison Argall, Business Development Director, Tusker

Financial wellbeing has been a focus of many employers as part of their duty of care towards their employees, but the recognition of its impact on the health of employees and subsequently their productivity at work is still emerging as an important point for many employers to note.

Ali Argall will explore the importance of benefits which contribute to the wellbeing of employees, particularly those which motivate and reward staff members. Ali will also highlight how tangible and sought-after benefits can be provided which can help individuals to maximise their financial wellbeing – a concern for many employees in today’s workforce.

Tusker recognise the importance of providing excellent employee benefits which compliment an employee’s salary, particularly as benefits can play an important part in inclusion for all staff, from the CEO to lower paid workers, another crucial aspect for building a healthy and productive workforce.

Alison Argall

Alison Argall

Tusker
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Alison Argall

Alison Argall

Business Development Director

Alison joined Tusker in 2004 as Business Development Manager and was subsequently promoted to lead the Business Development Team as Business Development Director. Alison was an influential part of the team at Tusker who launched the very first Salary Sacrifice Car Scheme, SS4C, to the marketplace back in 2009. In the past 14 years, Alison has been instrumental in signing many of our large Car Benefit Scheme customers, across both the public and private sectors, highlighting the considerable employee and employer benefits of the scheme, whilst also expertly managing an ever growing team of Business Development Managers.

13:25-14:25

lunch and Networking

The Workforce of the Future

14:25-14:50

HM Courts & Tribunals Service Case Study: How Employee Engagement Supports the Transformation of HM Courts & Tribunals Service

Antonia Dietmann, Deputy Director Organisation Capability at HM Courts & Tribunals Service

HMCTS is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales – and non-devolved tribunals in Scotland and Northern Ireland. We handle about four million cases a year, operate from around 350 courthouses and hearing centres and employ more than 16,000 people, most of whom are frontline, operational staff. We launched a once in a generation transformation programme of our services in 2016. Our guiding principles are just, proportionate, and accessible. There are three parts to our reform programme:

  1. Modern Settings – this includes modern buildings and also digitally-enabled processes to remove paper from the justice system.
  2. Modern Capabilities – we will equip our people with the skills and knowledge to perform in the modern, digital world; treating them with fairness and respect.
  3. Modern Technology – building what the users of our services need, and adjusting in an agile way.

Our employee engagement work aims to support colleagues as HMCTS changes. This session will describe the scale of the transformation challenge, our strategic approach to employee engagement, and the detail of our One Conversation series.

Antonia Dietmann

Antonia Dietmann

HM Courts & Tribunals Service
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Antonia Dietmann

Antonia Dietmann

Deputy Director Organisation Capability

Antonia Dietmann is Deputy Director Organisation Capability at Her Majesty’s Courts & Tribunals Service (part of the Ministry of Justice) supporting employees through the largest reform of the justice system in history. Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of when relationships at work go wrong. As such, she is passionate about the fundamental need for meaningful work relationships, founded on solid human connections, as a key driver of successful business outcomes. This partly involves giving employees a voice in shaping their experience at work and supporting leaders at all levels to create space for everyone to contribute. To do this Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. This draws on her experience of nearly 15 years as an Occupational Psychologist with expertise in research, culture change, leadership and talent development, engagement, and inclusion. As a past Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society), Antonia champions the value and insight that Occupational Psychologists can bring to organisations. In recognition of her commitment to high quality work and ethical standards, she was awarded the Division’s 2017 Practitioner of the Year award for a project on listening to experiences of inclusion. Antonia has worked in three of the ‘big five’ government Departments all of which were undergoing major organisational transformation (Ministry of Defence, Department for Work & Pensions, and now in part of the MoJ), after starting her career at the University of Sheffield and Rolls-Royce. She is currently pursuing a Professional Doctorate focusing on the power of chit-chat and strong relationships at work.

14:50-15:15

EngagE for Success Case Study: Is our work here done?

Jo Moffatt, Core Team member/radio show co-host, EngagE for Success

It’s ten years since David MacLeod and Nita Clark began their groundbreaking Government report ‘Engaging For Success’. This lead to the birth of Engage for Success (EfS) in 2011 with Government mandating EfS to begin a national conversation about employee engagement right across the private, public and Third sectors, with a view to improving the UK economy.

Today EfS is a dynamic movement, driven by volunteers and funded by donors. Its aim, to promote employee engagement as a better way to work for individual employees, teams, and whole organisations.

Is there a role for EfS in the workplace of the future and if so what is it? Where are the movement’s current priorities? What research programmes are in the pipeline? Where can individuals and organisations get involved? How do we make workplaces better places to be and whose responsibility is it?

Jo Moffatt will share where the movement is today and where Engage for Success sees its role in the workplace of the future.

Jo Moffatt

Jo Moffatt

Engage for Success
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Jo Moffatt

Jo Moffatt

Core Team Member and Radio Show Co-Host

Jo has been closely involved with the Engage for Success movement as a volunteer since its launch in 2012.  She sits on the Core Team and hosts the weekly Engage for Success radio show. Now in its fifth year, EFS radio draws guests from across the engagement world with interesting stories to share. The Engage for Success agenda is absolutely aligned with Jo’s vision ‘to make workplaces better places to be’.

Jo’s ‘day job’ is MD and founder of Woodreed, a specialist ad agency who use the tools, techniques, creativity and insight of the advertising world to engage employees inside organisations.

Jo is passionate about brands and their power to move people.  She is equally passionate about employee engagement and its vital role in delivering a high performing organisation. Put the two together and she becomes almost evangelical about the power a well-positioned and consistently delivered brand has as a catalyst for employee engagement and business success.

15:15-15:40

‎Charles Tyrwhitt Case Study: Driving successful change through engaged customers and passionate people

Sandrea Morgan, senior customer service manager, ‎Charles Tyrwhitt

You build or lose a business the same way – one customer at a time. Selling classic menswear since 1986, Charles Tyrwhitt was founded by Nick Wheeler and his mission then remains the same today – to provide quality and value to the customer together with a passion for service that surpasses all competition. Now we are a full-scale multi-channel retailer and a leading British menswear brand. We continue to grow rapidly, with 34 stores and another 4 opening in the coming months. Our multi-award winning Customer Service Team plays a vital part by listening to our customers and facilitating change. This talk will outline our modus operandi and how Customer Services can be the engine room, the idea generator and the voice of the customer.

Sandrea Morgan

Sandrea Morgan

Charles Tyrwhitt
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Sandrea Morgan

Sandrea Morgan

Senior Customer Service Manager

A self-motivated Customer Service Manager that loves developing people, employing inspirational leadership skills in order to achieve success for themselves and the business. Someone who regards teamwork as fundamental to ensure continual improvements are made in customer satisfaction, business efficiency and profitability. Ambitious, hardworking and fully flexible to meet business needs. A professional with excellent communication skills, accustomed to prioritising a demanding and ever changing workload.

Specialties: Coaching, Staff Development, Motivation

15:40-16:10

coffee & networking break

Employee Recognition, Reward and Retention 

16:10-16:35

Tarmac Case Study: CROWDSOURCING company culture – how employee voice shaped our vision and values

Kate Jones, Head of Comms and Corporate Affairs, TarmaC

If you heave a sigh when your company announces yet another new strategy, I’ve got news for you – so do your employees, and so do the very leaders you’re expecting to cascade the latest vision.

Cue a lot of intense activity from HR and internal comms to get the strategy out there and move on to the next thing.

But there is another way. What if you crowdsourced the strategy? What if you threw away bland, identikit values and asked your people to replace them? What if you took an unmissable opportunity to update your policies and processes to truly reflect the spirit of the new world?

That’s how we approached the challenge at Tarmac – seeing it as a once-in-a-generation opportunity to align everything we did to ‘the Tarmac Way’.

Coming out of a period of significant restructuring, which itself followed years of uncertainty around the company’s ownership and future, our people needed something to re-connect around. The Tarmac Way gave them an inspiring purpose, clear and relevant values, and ambitious goals, supported by a behaviours framework that helped them celebrate current strengths and prepare for their next steps.

This session will be of interest to anyone who wants to crack the challenge of truly making strategy stick. We’ll explore how we worked from the bottom up, maximising employee engagement to win over hearts and minds and putting the power to build our future in everyone’s hands.

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Kate Jones

Tarmac
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Kate Jones

Head of Comms and Corporate Affairs

Kate has been Head of Internal Comms at Tarmac for over 2 years. During her time she has been building a great team to support leaders as communicators, helped everyone be proud of the part they play in achieving strategy, and delivered audience-focused comms channels.

16:35-17:00

Charles Stanley Case Study: Employee-led Transformation

Kate Griffiths-Lambeth, Group Director of Human Resources, Charles Stanley

Charles Stanley, the 15th oldest Financial Services business in the world, has been on a significant change journey since 2015. This session will explore how, relying solely on the goodwill of employees and colleagues, the Company has brought itself back from the brink of potential disaster. In this session you will learn ways of engaging and motivating people so that they work together to achieve desired results. Charles Stanley has successfully transformed and is now recognised as a leader in its field with an excellent culture of collaboration and exceptional client satisfaction. Come and hear how a business that is people-focused used the focus of its people to become the acknowledged organisation, at the forefront of its industry, that it is now seen to be.

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Kate Griffiths-Lambeth

Charles Stanley
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Kate GL

Kate Griffiths-Lambeth

Group HR Director

Kate joined Charles Stanley as Group HR Director in May 2016 and was appointed to the Executive Committee board in March 2017. Kate has substantial experience in leading HR teams and developing wealth and professional services businesses. Kate has held numerous senior roles within financial services organisations, most recently as Head of Global HR and an Executive Director/Partner at Stonehage Fleming. Prior to this Kate was the HR Director at the law firm, White & Case. Earlier in her career she was one of the founders of Accucard/Create, where she was Head of Business Services, until the business was acquired by Lloyds TSB, resulting in Kate becoming Head of HR for Consumer Lending for the bank. Outside of work Kate is also a Governor for Guy’s and St Thomas’ NHS Foundation Trust.

17:00-17:25

Argyll & Bute HSCP Case Study: Cultivating a positive workplace through shared values

Sandy Wilkie, Head of People and Change, ARGYLL & BUTE HSCP
Trudy Kennedy, HR Business Partner, ARGYLL & BUTE HSCP

Employee engagement is arguably the result of creating the right conditions for people to thrive. Good leadership, a clear vision and shared values are like the climate & soil in which positive engagement can take root. This session will explore the use of the Barratt Model to design, launch & embed shared values in two healthcare organisations: Bolton NHS Foundation Trust and Argyll & Bute Health and Social Care Partnership (HSCP). The aspirational journey towards creating a values-based healthcare organisation can generate pride and allow leaders to have daily conversations about the types of workplace behaviours that support the values. In particular, shared values & behaviours can help graft together different employers together to tackle the challenges of effective health & social care integration. Come and hear how the seeds of a positive workplace can be nurtured to strengthen engagement.

Sandy Wilkie

Sandy Wilkie

Argyll & Bute HSCP
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Sandy Wilkie

Sandy Wilkie

Head of People & Change

A geographer by background, I have over 20 years experience of HR & OD within private and public sector organisations. I strive to take a holistic view on workplace issues, one which links a number of different organisational disciplines. As Head of People & Change for Argyll & Bute HSCP, my team supports around 1,500 NHS professionals as we seek to build integrated teams & services with 800 Social Work/Care colleagues from Argyll & Bute Council. I work in a beautiful coastal landscape with 23 inhabited islands, but the challenges of providing a sustainable service in a remote & rural landscape cannot be underestimated.

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Trudy Kennedy

Argyll & Bute HSCP
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Trudy Kennedy

HR Business Partner

My background is in retail, and I understand the importance and benefits of a values culture for customers and staff.  For the last 18 years prior to joining Argyll and Bute HSCP as a HR Business Partner, I worked for Tesco, in a variety of locations within people management. During this time I supported the launch and engagement  of their values and behavioural model which was integral to their cultural plan.  Argyll and Bute HSCP staff are dispersed across a mix of rural and urban landscape and my belief is that the CIRCLE model can help develop a sense of identity and joint  purpose within the teams to help deliver the HSCP vision

17:25-17:30

chair’s closing remarks

cathy brown, OPERATIONS DIRECTOR, THE EMPLOYEE OWNERSHIP ASSOCIATION

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Cathy Brown

The Employee Ownership Association
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Cathy Brown

Operations Director

Currently the Operations Director for The Employee Ownership Association, Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement through many different business models. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country.

17:30

drinks & networking party

Who will attend?

• AA • American Express • American Express Community Stadium • AMLIN • Arbuthnot Latham • Atom Bank • Bauer Media • BGL Group • Bosch Service Solutions • BP Group • BPI Recycled Products • Brainfood Consulting • BT • BUPA • CANON • Capita • Carillion • Channel Doctors • CITI • Covea Insurance • Customer Engagement Consulting • Customer Experience Foundation • Direct Line • Dobbies • DTZ
• DX GROUP • East Thames • Ellipse • Explore Learning • Financial Times • First Ark • First Great Western • First Rate Exchange • Forrester
• Genesis Housing • Global Payments • GlobalGiving UK • GolfBreaks • Great Western Railway • GSK • Heathrow • Hood Group • Housing Solutions • HSBC • Hutchinson • Hutchinson 3 UK • ITV • John Lewis • Kano • Kings Court Trust • Lifeplus • Linklaters • Lloyds Banking • Lloyds Banking Group • Lumleys • LV= • Macfarlane • ManpowerGroup • Marston’s Inns & Taverns • McNicholas • Morgan Sindall • Nationwide • NCFE • Norgon • Ovum • Prudential • Prudential Assurance • Prudential Financial Planning • QA • RBS • Richmond and Barnes Solicitors • RWE npower • Save the Children • Scania • South East Ambulance • South East Coast Ambulance NHS • Tate • Tate Britain & Tate Modern • Tesco • TMS • Tungsten Information Management • Virgin Money • WorldRemit • Yorkshire Water

Testimonials

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Location

Website-location

20 september 2018
VICTORIA PARK PLAZA

239 VAUXHALL BRIDGE ROAD,
LONDON, SW1V 1EQ

The four-star Park Plaza Victoria hotel in London, situated within walking distance of Victoria train, coach, bus and Underground stations, provides an excellent transportation link to London Heathrow and London Gatwick airports. The hotel is also centrally located to some of the city’s main tourist and shopping attractions, including Buckingham Palace, Harrods, the Houses of Parliament, Theatreland and Oxford Street.

On-site facilities include dining options, Amber Spa and an Executive Lounge, this Victoria Station hotel is thoughtfully designed to suit business, conference and leisure travellers alike. The Park Plaza Victoria London is also a non-smoking hotel.

DIRECTIONS:

From London Paddington National Railway Station (approx 25 mins)

  • Take London Underground
  • Travel via the southbound Bakerloo Line service to Oxford Circus
  • Change for the southbound Victoria Line service and depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

From King’s Cross & St. Pancras National Railway Station (approx 15 mins)

  • Take the London Underground
  • Take the Victoria Line southbound towards Brixton
  • Depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

Register

Standard

1 TICKET

  • End User Registration
  • Access to all streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

Only:

£595 +VAT - £119.00 Order now

Date: Thursday 20th September

Bronze

2 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£995 +VAT - £199.00 Order now

Date: Thursday 20th September

Silver

5 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£1995 +VAT - £399.00 Order now

Date: Thursday 20th September

Gold

10 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£2995 +VAT - £599.00 Order now

Date: Thursday 20th September

Supplier

1 TICKET

  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY:

£1495 +VAT - £299.00 Order now

Date: Thursday 20th September

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