Events: Masterclass Workshops
Engage Masterclass Workshops
These one-day, fast paced Masterclass workshop events provide a learning environment for like-minded employee engagement professionals to come together, voice one’s thoughts and share experiences in a structured professional educational environment. These dynamic customised workshop agendas provide stimulating thought leadership discussions and valuable ‘take-home’ implementable knowledge.
Sponsoring a Masterclass workshop forges meaningful relationships, positions you as a market leader whilst providing a powerful platform to engage with a small group of senior industry professionals, and providing powerful insights into the key issues within the enterprise.
These dynamic and highly engaging think tanks provide substantial commercial engagement, full contact details of all registered delegates, as well as a 20-minute presentation slot and opportunity to involve a customer presentation, an exciting combination of content and knowledge.
The date of the event can be decided by yourselves; we work with a number of proven venues taking away the hassle of venue sourcing.
1 Day Event
4 Workshop Topics
All Day Networking
Case Study Presentation
What our Delegates think
Marks & Spencers
Canada Life Ltd
Masterclass Workshop Topics
The workplace is changing and changing fast with emerging technologies helping facilitate a workplace and workforce revolution. How when and where we work is totally different to even five years ago and those changes will continue at pace into the future
Employee engagement and productivity can only be achieved if the correct strategies are in place and we have inspirational role model leaders to effect and implement those strategies to move the organisation forward in an age of uncertainty and disruption.
The workforce is constantly evolving and the demands and priorities of our people are also changing as new generations seek more purpose and meaning to their work. These profound changes are also shaping our society as work and life become increasingly intertwined
Internal communications is increasingly taking centre stage in the quest for organisations to achieve higher and sustainable levels of employee engagement and productivity. The way we communicate with our people is changing fundamentally
Previous Masterclass Workshop Delegates
● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ● BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ● Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance
Masterclass Workshop Photo Gallery
We help leading UK brands — such as DPD, Bupa, L&G and Allianz — manage their customers better. Our results include increasing customer satisfaction, reducing costs and enhancing corporate social responsibility. Uniquely, our award-winning team of 700+ advisors work from home, making accessible careers available to everyone. Whether it's a call, email, webchat, text or even a social media post, they're always ready to help — 24x7x365. Our secure working practices mean we're FCA authorised as well as ISO accredited. We're also leading the 'flexible working revolution' — providing technology and consulting to help others release the benefits of homeworking too. Sensée — brilliant service, flexible and secure home working Contact: Mark Walton — CEO E: firstname.lastname@example.org T: 07876 641422 W: http://www.sensee.co.uk/business/how-we-do-it.html
We are a leading global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact centre associates deliver more than 2.5 million unique customer experiences every day. We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow.
Choosing an outsourcing partner can be a challenge. You need a partner that can maximise the customer service channel, reduce costs and provide consistency with a team that is trained and empowered to ensure your customers stay positively connected to your brand. You need more than just a provider – you need a trusted partner. The Sitel Group brings integrated, end-to-end solutions to help enhance the customer experience for today’s connected customer – and we also have the global scale and innovative technology to ensure seamless support, from anywhere, in any way via any channel.
T: +44 (0) 800 444 221 E: enquiryUK@sitel.com
Over 300 leading global brands trust the Cyara CX Assurance Platform to improve the experience they provide their customers. We help organizations achieve flawless customer experiences through automated testing and monitoring that simulate real world customer interactions across IVR, voice and digital channels. If your CX needs to be the best, it needs to be tested by Cyara.
In the Beginning - In 2006, Alok Kulkarni was a solutions architect at Genesys working on a state-of-the art speech recognition system for a major government agency in Australia. He knew he needed to test this new system to make sure it could withstand an onslaught of incoming calls. But there was no solution that could reliably replicate high volumes of customer interactions.
T +44 0203 786 5070
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
T: +44 131 458 6500 W: www.sykes.com
Empowering digital visual communications - Communicating successfully has many rewards: driving engagement, clearly conveying corporate objectives, sharing vital business information with team members. Effective communications is the essence of any business. It allows stakeholders to be decisive. It speeds up processes. It helps create a more aware and attuned workplace. X2O Media empowers organizations to be successful communicators with tools that allow anyone to create media rich, highly visual content channels that leverage real-time data. With a long and proficient history in visual storytelling, X2O understands that great communications inspires, motivates and drives business opportunities. From digital signage, mobile and desktop apps for internal communications, to dashboards, gamification, wayfinding and collaboration environments, X2O Media provide our clients with full end to end solutions that drive employee engagement and productivity.Contact: Rob Brinklow, X2o Media Europe T: +44 7751 063225 E: email@example.com
Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.
Contact: Chris Palmer, Senior Marketing Manager, W: www.talkdesk.com
PCI Pal provides secure payment solutions for contact centres and businesses taking Cardholder Not Present (CNP) payments. We are the only true cloud provider able to deliver solutions globally. Our globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS and other relevant data security rules and regulations. With the entire product portfolio served from PCI Pal’s cloud environment, integrations with existing telephony, payment and desktop environments is simple and light-touch, ensuring no degradation of service while achieving security and compliance. Contact: Tony Smith, Sales Director, EMEA E: firstname.lastname@example.org W: www.pcipal.com
Diabolocom offers an omnichannel augmented customer interaction management solution in the cloud for customer service and sales teams. Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.
Contact: Michael Savva E: email@example.com T: +44 7984 868 269 W: www.diabolocom.com
Interested in Sponsoring? - Free Info Pack Download
Engage Employee provides its community of over 48,000 leaders with a series of hugely successful live events, which include: industry-recognised Conferences, Director Forums, top-level Roundtable Focus Group Workshops, annual Employee Engagement Summit and Annual Engage Awards.
What to Expect
- Masterclasses are designed and delivered by Martin Hill-Wilson
- Agendas can be customised and aligned to suit commercial needs
- Discuss and debate relevant and pressing topics with your target market
- Opportunity to choose a subject ensuring a highly focussed and relevant audience
- Understand challenges that face each industry professionals
- Significant brand awareness and peer-to-peer networking
- Opportunity to present emphasising your market knowledge and expertise
- Involve a customer to deliver a case study ‘success story’
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