Engage magazine available now with focus on employee and customer engagement
The February 2015 issue of Engage magazine is available now with an exclusive Cover Story that looks at the journey of furniture retailer DFS toward world class employee and customer engagement.
DFS HR Director Andrew Stephenson who delivered the highest rated presentation at our Customer Engagement Summit last November expands on that presentation in an interview that gives a fascinating insight to an organisation committed to its employees and its customers – and in forging the link between them.
Also in this issue we have an interview with Sarah Bentley the new Chief Customer Officer at Severn Trent Water and we look at how British Airways are developing a sophisticated Voice of the Customer programme.
This issue of Engage also includes an exclusive article on digital business transformation and how the fact that our customers are often ahead of the organisations serving them could lead to a year of digital frustration.
Also in this issue of Engage we launch our ambitious Are Your Customer Being Served?