Posts in Chair’s Reports
Chair Report By the end of the day, the general vibe was that it worked with a feeling of 'let's do it again'. In between times, this is what happened. Julian Poulter, Research Director from Gartner kicked off with a fascinating research overview of Marketing's
Chair Report It's rare I leave a conference humming The Prodigy's 'Fi restarter' - in fact this may be the first time, but 'Go be a Fi restarter' was the rallying cry ringing in my ears (more on that later!), as I headed out from EB M's super successful CX
Future of the Contact Centre It was a good crowd – an industry in genuine transformation – a busy agenda to mirror the extent of change. So the signs pointed to a great event which indeed it turned out to be. We began with an outside-in view from BT’s
This forum found around a hundred of us back in the red leather seated theatre on the tenth floor of Blue Fin: – a favourite launch pad for many Engage Business Media face to face events. It was a fine line up and a fascinating day. From my perspective it was one
Agility in an Age of Disruption The day of this year's Customer Engagement Summit also happened to be International Start a Rumour day. Well, a worthy rumour might just be that this was the best event so far in the five-year history of the Summit. And yet again it
Case Studies, Inspiration and Top Tips for Change: What Happened in Hall 2? As is the custom, here's the inside track on what happened twixt dawn and dusk within Hall Three which was a 'standing room only' experience for much of the day. It all began with that
Case Studies, Inspiration and Top Tips for Change: What Happened in Hall 2? At the beginning of the day, keynote speaker Professor Malcom McDonald (former Professor of Marketing, Cranfield University of Management) left us with one of those classic Peter Drucker
The Future of Engagement Discussions from Hall 4 Matthew Gray Matthews explained the journey of Corona Energy and how myCEO had worked in ensuring everyone was aligned to the business strategy. He was very clear on the principle of keeping transformational change
What Happened at Customer Engagement Transformation 2017? For those familiar with my after event debriefs, I’m happy to report it was another cracking day, courtesy of the Engage Customer team who assembled a great line up of speakers and a crowd of inquisitive
The Customer Engagement Transformation Conference – View From Hall 2 On Thursday 6th July I had the pleasure of chairing proceedings in Hall 2 of the Customer Engagement Transformation Conference that took place at the Victoria Park Plaza hotel in London. The
A Blog from the Chair As Chair of the Employee Engagement 2017, I was asked by the organisers to write a summary of the day. Last time they asked me this, I was caught slightly on the hop and hadn't really taken proper notes (being focussed on the here and now) so
My Experiences As Chair Well, what a buzz! In an exciting start to the Customer & Employee Engagement stream first thing in Hall 4 we were packed out and standing to welcome our first speaker, Ian McVey. Ian, the Head of Enterprise Sales at Qualtrics, was
What Happened In Hall Two? Those who saw out the whole day in Hall Two, and there were more than a few, were treated to a rich mix of topics. The day kicked off with two financial service stories. One from Zurich Insurance. the other from Atom Bank. Both
The Irony of a Technological Future I was again delighted to be chairing the annual Customer Engagement Summit this year -undoubtedly one of the most important events in the calendar for customer (and employee) engagement professionals and leaders, with close to
My Experiences As Chair Well, what a buzz! In an exciting start to the Customer & Employee Engagement stream first thing in Hall 4 we were packed out and standing to welcome our first speaker, Ian McVey. Ian, the Head of Enterprise Sales at Qualtrics, was
Yet again, I was delighted to have chaired this year's Customer Engagement Summit - over 700 professionals in the room looking to learn, network and be inspired. And I suspect a few were just a little blown away with the innovations and ideas being presented, not
My Customer Engagement Summit Experience I spoke about the future of the customer experience at the Engage Customer Summit last week. It was a real pleasure to be a part of the opening keynote session with Spencer Kelly from the BBC Click TV show ahead and Patrick
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