Knowledge - Insights: Chair Reports

Summit Hall Chair Report
This year’s Engage Customer Summit, where I chaired Hall 3, featured a healthy mix of companies well known for great customer experience complemented by sincere and engaging presentations from those companies that don’t make the CX headlines or the award shows, but have an equally strong commitment to improving the lives of their customers and colleagues
The theme of the conference was the Human Face of Engagement. While technology also featured prominently, it was respectfully, intelligently and creatively blended with the role that humans play to show why people, customers and colleagues, still come first.
After some great plenary session presentations, we got off to a flying start and before we knew it were all going on a summer holiday with Caroline Wilson from Virgin Holidays. Caroline eloquently shared the importance of being up close and personal and making a difference at every point in the travel experience, from the first thoughts of a summer sojourn to the taxi ride home and everything in between. She made her point compellingly with a heart-warming story about a family’s special trip and how Virgin’s extra touches made it even more memorable.
The Voice of the Customer is heard loud and clear
Stella Creasey from Fidelity and Olivier Njamfa from Eptica looked at, and listened to, the Voice of the Customer from slightly different vantage points. They met conveniently and compatibly in the middle to demonstrate the value of closing the loop and ensuring that customers and colleagues are kept constantly informed, engaged and empowered and never wondering, “what did happen to that survey I
completed?”
You may also like...

Evolving EX for the Modern Workplace...
02nd March 2022

Inspire, inform and engage: How to unleash your branding...
22nd February 2022
Performance 2 0 - How to fix your Performance Management...
19th March 2021
A guide to Diversity, Equity and Inclusion Surveys...
17th February 2021
Cherish the Links: How to Sustain Caring Leadership in a...
26th November 2020
Download this Chair Report
Engage Customer Insights offers free downloads for registered users. Please complete the form. In addition to providing the white paper download, this also gives you access to our free weekly newsletter and the opportunity to receive invites to our world-class events and webinars.
Chair Report – Customer Engagement Summit 2018 – Gerry Brown
Keep Up To Date - Subscribe To Our Email Newsletter Today
Get the latest industry news direct to your inbox on all your devices.
Keep Up To Date - Subscribe To Our Email Newsletter Today
Get the latest industry news direct to your inbox on all your devices.