Knowledge - Insights: Chair Reports

My Experiences As Chair
Well, what a buzz! In an exciting start to the Customer & Employee Engagement stream first thing in Hall 4 we were packed out and standing to welcome our first speaker, Ian McVey. Ian, the Head of Enterprise Sales at Qualtrics, was presenting to us new insights from a multi-county study.
Next, we moved to Grass Roots – with a very entertaining take on customer surveying and whether or not it’s at all helpful! Somewhat tongue in cheek, but I think all the audience were identifying with the insight that strangely enough, customers don’t always tell the truth on surveys, and it can take considerable skill and experience to read between the lines.
Our next presentation in Hall 4 was a case study (for me one of the real strengths of the whole day was the number and quality of case study presentations). My own organisation, Engage for Success, is all about employee engagement and the story presented by Barclays about the formation of their Digital Eagles programme was one of the best examples of engagement I have ever heard. From an initial pilot team of 10 three years ago, they now have 17,000 members of staff involved, providing a vitally needed community service and having a great deal of fun along the way. It doesn’t get better than that! The positive publicity generated from the initiative has strengthened their brand, but the response within the organisation in terms of engagement has been huge. If you have time, go and watch this video – it made me and several audience members well up. In fact, I’ve just been and watched it again whilst writing this report and it made me well up again! It was certainly my highlight of the day.
You may also like...

Evolving EX for the Modern Workplace...
02nd March 2022

Inspire, inform and engage: How to unleash your branding...
22nd February 2022
Performance 2 0 - How to fix your Performance Management...
19th March 2021
A guide to Diversity, Equity and Inclusion Surveys...
17th February 2021
Cherish the Links: How to Sustain Caring Leadership in a...
26th November 2020
Download this Chair Report
Engage Customer Insights offers free downloads for registered users. Please complete the form. In addition to providing the white paper download, this also gives you access to our free weekly newsletter and the opportunity to receive invites to our world-class events and webinars.
Chair Report – Customer Engagement Summit 2016 – Andrew McMillan
Keep Up To Date - Subscribe To Our Email Newsletter Today
Get the latest industry news direct to your inbox on all your devices.
Keep Up To Date - Subscribe To Our Email Newsletter Today
Get the latest industry news direct to your inbox on all your devices.