Posts in Chair’s Reports
Day 2 Chair’s Report: Digital Workplace Conference 2021 By Charlotte Dahl, Creative Planning Director at Woodreed Charlotte Dahl rounds up the key findings from what’s been a a heady mix of live panel discussions, one on one interviews, effective
Day 3 Chair’s Report: Employee Engagement Summit 2020 By Gerry Brown, Chief Customer Rescue Officer at Customer Lifeguard As day three of the Employee Engagement conference hit the airwaves, it was clear that the energy and themes that characterised the
Day 1 and 2 Chair’s Report: Employee Engagement Summit 2020 By Jo Moffatt, Co-Strategy Director at Engage for Success and Managing Director at Woodreed As Chair what a privilege to be ensconced, in Engage Business Media’s new, interactive and live
Day 2 Chair’s Report: Internal Communications Conference 2020 By Charlotte Dahl, Creative Planning Director at Woodreed Our conference this year, reflecting the current situation took on an engaging new format. A six hour live newsroom style studio format
Writing this report it seems like this really was the calm before the storm. Who would have imagined that my thoughts on the key themes of the day would have been magnified many times over in the space of just one short week as we all enter an unprecedented global
What a difference two weeks make. On 12th March we were at EBM’s Digital Workplace Conference at the Park Plaza in central London. Now we are locked away. Physically isolated islands, yet still craving the human interactions, reassurance and collaboration that
I was thrilled to be invited back to chair the 2019 Internal Communications Conference on Tuesday 17th September in London. The day was packed full of fantastic speakers who shared a range of case studies, insights and practical advice across topics to include
By Charlotte Dahl, Creative Planning Director, Woodreed, and Co-founder, Muse I had the privilege of chairing Hall 2 at Engage Business Media’s Internal Communications conference 2019 at the Victoria Park Plaza in London on 17th September. The theme of the day
Future of The Contact Centre – In Rude Health I’d Say The teaser for this event proclaimed that contact centres are at a crossroads. Either ascending in value to become the beating heart of the organisation. Or presumably absorbed into some form of Borg like
Chair’s Report From Hall 2 The 2019 Future of the Contact Centre Conference, where I chaired Hall 2, provided a fascinating and absorbing insight into the changing world of the contact centre and the elements shaping its future. which was perhaps echoed by the
Summit Hall Chair Report We opened in the Blue Hall after coffee looking at how Voice of the Employee had been front and centre of the business for Formica’s European Business, where in 2015 engagement figures had ebbed to less than 50%. Emma Dixon, joining
The Best Yet Customer Engagement Summit 2018 was the best yet. Great insight and networking, now extended over one and a half days. The central theme was the importance of the human touch in our increasingly automated world and how the human and digital workforces
Summit Hall Chair Report This year’s Engage Customer Summit, where I chaired Hall 3, featured a healthy mix of companies well known for great customer experience complemented by sincere and engaging presentations from those companies that don’t make the CX
Summit Hall Chair Report As always, such a pleasure to be chairing a great set of speakers at the 2018 Customer Engagement Summit. Inspired by the plenary speakers, especially Gavin Ingham giving us real insight into what gives us the edge at work, we started
Customer Engagement Transformation Conference 2018 Another conference in the bag. The topic was the transformation of customer engagement. This one seemed to not only satisfy but also delight. Clearly organisations are starting to do a great job. As usual, it was
Customer Engagement Transformation Conference 2018 Hall 2 was a really great place to be at the recent Customer Engagement Transformation. After some sparkling keynotes in the plenum session, we explored some of the innovative things happening in Financial
Chair Report It was a pleasure once more to be working with the EBM team and chairing the 2018 Employee Engagement Summit. A great start with a packed room and people standing at the back - not bad for a very sunny Friday at the start of a bank holiday
Chair Report It's rare that I don't have music playing - in the car, at home, through my headphones if I need to focus at work. All my favourite films are musicals, and I'll tell anyone the woes of life as a tenor in a choir (read The Alto's Lament and that's
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