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Gartner says digital business requires growth mindset not just technology

When embarking on a digital business transformation, too often organisations ignore the need to change the mindset of their staff, according to Gartner, Inc. A technology shift that isn’t backed up by a corresponding cultural shift puts the success of a digital business initiative at risk. “For any transformation to be successful, people need to buy into […]


Marketers top league table as employees spend 120 hours a year on smartphones whilst at work

The average British worker spends as many as 120 hours per year using their smartphones in the workplace, according to research. Research of 2,012 UK adults carried out by gadgets and technology retailer,, has revealed more than three quarters 84% admit to using their smartphones during working hours. 78% regularly respond to text messages during working […]

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NICE releases end-to-end dedicated GDPR compliance solution for contact centres

The solution simplifies the implementation of better data governance processes to support contact centres in their efforts to comply with the requirements of the regulation NICE is launching the GDPR Compliance Centre, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact centre. The […]