Facebook unveils its plan for oversight board

Facebook has unveiled its plan to create an independent “oversight” board to make decisions over how the network is moderated. The firm insisted the panel, which will hear its first “cases” in 2020, will have power to override decisions it makes over contentious material and influence new policy. The idea, dubbed the Facebook supreme court, […]

Employees and future AI contact centres

Almost two thirds (65%) of contact centre employees believe that the introduction of automation and robotic technology is an opportunity to learn new skills and grow their role within the business, while 66% believe these technologies will have an overall positive impact on their role. The study of 200 contact centre professionals, commissioned by Enghouse […]

Facebook faces fresh anti-trust regulation

Facebook is under investigation in the US to determine whether it has “stifled competition and put users at risk”. The new action was announced by New York state Attorney General Letitia James on behalf of a coalition of representatives from several states. “Even the largest social media platform in the world must follow the law […]

Huawei accuses US of cyber attacks

Huawei has accused the US government of “using every tool at its disposal” to disrupt its business. In a press release on Tuesday, the Chinese tech giant said the US had launched cyber-attacks to infiltrate its networks and was threatening its employees. The firm, which was put on a US trade blacklist this year, did […]

Digital transformation projects continue to be at risk

Despite rising optimism in digital transformation, the vast majority of organisations are still suffering failure, delays or scaled back expectations from digital transformation projects, research from Couchbase has found. In the survey of 450 heads of digital transformation in enterprises across the U.S., U.K., France and Germany, 73% of organisations have made “significant” or better […]

Google finds ‘indiscriminate iPhone attack lasting years’

Security researchers at Google have found evidence of a “sustained effort” to hack iPhones over a period of at least two years. The attack was said to be carried out using websites which would discreetly implant malicious software to gather contacts, images and other data. Google’s analysis suggested the booby-trapped websites were said to have […]

Ex Google and Uber Engineer charged with theft

The US Department of Justice (DoJ) has filed criminal charges against a former senior engineer at Google’s owner Alphabet alleging he stole car technology secrets. Anthony Levandowski was charged with 33 counts of trade theft involving Alphabet’s self-driving car technology. He had left Alphabet’s Waymo unit in 2016 and eventually ran Uber’s self-driving car project, […]

Barclays top list of banks with most IT related shutdowns

Long-suffering bank customers are facing an average of 10 digital banking shutdowns a month, according to new figures. UK banks began publishing details of the number of operational and security incidents that occur last year. The latest data analysed by the BBC reveals that the major banks typically suffer more than 10 outages a month. […]

Microsoft workers ‘listen’ to some translated Skype calls

Microsoft workers occasionally listen to real Skype conversations that have been processed by translation software, it has been revealed. According to tech site Motherboard, some contractors for Microsoft review such conversations to check the quality of translations. However, the fact that humans may listen in to calls is not explicitly stated in Skype’s terms and […]

Financial service FTSE 100 CEOs falling behind on tech knowledge

With widespread disruption from new and emerging technologies facing companies, the financial services sector is still lacking in CEOs with a background in technology, according to recent analysis from specialist recruitment firm, Robert Half UK. According to the results of the annual Robert Half FTSE 100 CEO Tracker, not one of the CEOs leading the […]