Technology

Mediocre technology causing 1.8 billion annual lost hours of work in UK

UK office workers waste 1.8 billion working hours every year because the technology they’re given isn’t good enough, research from Insight has revealed. The survey of 2,000 UK office workers also showed that more than a third (34%) of employees said that not being equipped with the right technology makes remote and flexible working difficult […]

AI use in fraud detection to triple by 2021

While only 13% of organisations use artificial intelligence (AI) and machine learning to detect and deter fraud, another 25% plan to adopt such technologies in the next year or two – a nearly 200% increase. Fraud examiners revealed this and other anti-fraud tech trends in a cross-industry, global survey by the Association of Certified Fraud Examiners (ACFE), […]

GDPR bites as British Airways faces record fine for data breach

British Airways says it is facing a record fine of £183m for last year’s breach of its security systems. The airline, owned by IAG, says it was “surprised and disappointed” by the penalty from the Information Commissioner’s Office (ICO). At the time, BA said hackers had carried out a “sophisticated, malicious criminal attack” on its […]

Slack shares surge as messaging app joins the stock market

Shares in messaging app Slack surged 49% as the company became the latest tech start-up to join the stock market. Slack set a guide price of $26 a share, but rose 60% at the start of trading before easing back to finish at $39. The company chose a direct listing on the stock market, rejecting […]

Bank of England governor Carney gives Facebook currency cautious welcome

Bank of England Governor Mark Carney gave Facebook’s proposed digital currency Libra a cautious welcome in a major speech on Thursday. He said it could substantially lower costs and increase financial inclusion, but needs regulation. Mr Carney also announced that non-banks will be able to hold Bank of England accounts. And he highlighted climate and […]

Dixons Carphone sales fall as it moves into the red

Shares in Dixons Carphone have plunged by a quarter after it reported a full-year loss and predicted more pain for its mobile phone business this year. The retailer lost £259m in the year to 27 April, compared with a pre-tax profit of £289m last year. Sales fell by 1% to £10.43bn. The company added that […]

HR’s role in spearheading digital transformation being overlooked

HR must enhance its reputation amongst senior management teams and business leaders if they are to take a leading role in driving the success of digital transformation projects, reveals a new Censuswide survey for MHR. The poll of 250 business leaders at public and private sector organisations with more than 1000 employees commissioned by leading […]

UK organisations investing in AI but struggling with strategy and skills

UK companies are currently spending an average of £3.1 million per company on AI technologies, with large businesses investing over £6.5 million, new research from content IQ provider ABBYY has found. The UK’s investment in automation projects averages at £1.2 million per company, but more than two-thirds (67%) aren’t educating staff well enough on how […]

Mobile operators urge UK to clarify position over Huawei

The UK risks losing its position as a world leader in mobile connectivity, Britain’s mobile operators are warning. In a draft letter to Cabinet Secretary Mark Sedwill, seen by the BBC, operators will urge the government to clarify its position over Huawei. The letter asks for an urgent meeting between industry leaders and the government […]

Nine in ten IT contact centre staff say compliance software investment a priority

NICE announced the results of a new research study which found that 91% of respondents believe increasing contact centre compliance software investment should be considered a priority in the next year. 83% of contact centre professionals also said their organisation’s efforts towards customer privacy and private data safety need to be improved. NICE’s survey, which […]