Employee/Customer Engagement

Customer Engagement Summit – Chairman’s Report

I recently had the pleasure of chairing the Customer Engagement Summit in Victoria, London. Attended by over 300 industry professionals with an appetite to further their understanding of, and exposure to, practitioners, analysts and academics in the rapidly evolving area of customer and employee engagement. The feedback on the event to me has been fantastic and […]

Inform, Inspire, Instruct, Involve, Incentivise

Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new research report: "The Five I's Of Employee Engagement." The study shows a strong connection between employee engagement and several measures of productivity and customer experience. The study also reveals 25 Best Practices of Employee Engagement that […]

Social media key to corporate performance

A new report on the social media performance of the FTSE 100, Social Media in the City, concludes that the majority are at a competitive disadvantage by failing to engage effectively at a corporate level with social networks like LinkedIn, Twitter, Facebook and YouTube. It also suggests a link between social media performance and share […]

Customer Engagement Summit hailed as best customer event of the year

With close on 350 delegates in attendance and a speaker line up to die for the Customer Engagement Network’s first ever Customer Engagement Summit is being hailed as the best customer event this year – and indeed for many years. Of course content is king at events such as these and with case study presentations […]

Employee engagement down to everybody says Archie Norman

Speaking at the Engage for Success event in London the day before the Customer Engagement Network Summit, Archie Norman chairman of ITV, ex-MP and former CEO of Asda, told delegates that employee engagement should not be thought of as simply an HR activity, but that everyone, from line managers to CEOs, should be involved. The […]

Agility and service the keys to SME success

Business software and services company Sage, today revealed insights from its recent Business Index study showing that despite UK business confidence recording the highest level since 2008, the majority (69%) of respondents felt that the current economic climate made it harder for small businesses and startups to compete with bigger, more established companies.  While only […]

New guide to improving employee engagement

Th guide aims to help organisations work with managers to ensure reward and benefits better support employee engagement, improve organisational performance and deliver return on investment. The guide builds on the ideas of Engage for Success, the new movement led by David MacLeod and Nita Clarke, co-authors of the government’s review on employee engagement, which aims […]

Healthcare organisations back employee engagement initiative

Healthcare organisations have joined a government backed push to improve the engagement of employees in the United Kingdom to increase productivity and create a working environment that favours innovation. Fully engaged employees help drive measurable improvement in performance, creativity, and innovation, concludes a report that was issued to coincide with the first major push of […]

Employee and Customer Engagement Directors Forum – December 5

The stage will be set with an opening keynote from Jonathan Austin, founder of Best Companies and the man behind the influential Sunday Times Best Places To Work programme – he will be followed by Tanith Dodge, HR director at M&S and a key member of the Government backed Engage For Success Task Force set […]

Customer Engagement Summit, 27th November 2012

From the organisers of the hugely successful Directors Forums series and the Customer Engagement Network a Summit providing customer engagement and employee engagement insights and solutions across all channels. Delegates will benefit from a heady mix of world class case studies, keynote presentations from global experts, focused streams and high level networking opportunities, including a […]