Employee/Customer Engagement

Engagement is leading focus for employers

Almost three-quarters (74%) of respondents to The Benefits Research 2013 cited engagement as the top issue shaping their organisation’s benefits package. This figure has risen since 2009, when just under two-thirds (62%) said the same. But, when asked what action they plan to take in the next 12 months in response to economic challenges, just 15% […]

Customer Engagement Network awards launch

The Customer Engagement Network is delighted to announce the launch of the first Customer Engagement Award. Run in association with the Peer Awards for Excellence. This exciting new award celebrates outstanding customer engagement. Do you have an initiative for which you would welcome some additional exposure and recognition? Submit this as an entry explaining briefly […]

SME’s going online and mobile

Research shows that 26% of SMEs report that traditional offline marketing accounts for just 10% of total marketing activity with a further 22% stating that they don’t do any at all. Micro businesses are the most likely to have moved away from traditional offline marketing  says the research released by pbSmart Essentials; in total more […]

Customer effort – help or hype?

Here is part of the executive summary of the Customer Effort – help or hype? White Paper authored by Professor Moira Clark and Andrew Bryan at Henley and commissioned by BT Effort is not new but its application to drive customer loyalty is. Customer effort research has been around since the 1940s but it wasn’t […]

UK employees going the extra mile

As we enter into a new financial year, a new lifestyle study out today has revealed that an alarming 72% of British workers are giving their bosses an extra 10 hours of free labour a week – in a bid to manage their workload and to keep their line manager happy. So big is the […]

Essex makes employee engagement difference

Essex County Council won the prestigious Making a Difference through Employee Engagement Award at the Public Sector People Managers Association’s (PPMA) HR Awards in Bristol In a glittering occasion at the Grand Hotel in Bristol the Award was presented Essex whose employee engagement supremo Lisa Sibley will be presenting at the Customer Engagement Network’s first […]

In store retail technology omnichannel winner

Wireless Ronin Technologies has published a new white paper outlining the advantages retailers can gain by designing stores that integrate omnichannel digital marketing solutions to enhance the customer experience. This white paper includes suggestions for leveraging technology in the store to seamlessly incorporate the digital channels that customer expect and use regularly while shopping. Despite […]

Staff understand benefits better than managers

Benefits have become a more important part of the reward mix for employees as a result of the current economic squeeze but their role in supporting business performance and employee engagement can at times be poorly understood by managers, according to new research. The “Engage to Perform” study from Edenred which examines the key priorities […]

Gamification name of the engagement game

Organisations should keep in mind that gamification is about more than just the underlying technology, says Ovum. By also considering the strategic, organisational, cultural, and psychological aspects of reasonably priced and low-risk gamification applications, businesses can improve engagement and productivity. In new research by Ovum, the global analyst firm shows how enterprises and the public […]

Barclays and BT top for engagement

Barclays Plc (BARC), British Land Co., BT Group Plc (BT/A), Johnson Matthey Plc (JMAT) and Royal Bank of Scotland Group Plc (RBS) lead the U.K.’s largest companies on how they report employee engagement and wellbeing, according to a new index. The five businesses achieved higher scores than other companies in the FTSE 100 Index, according […]