Employee/Customer Engagement

Nationwide wins Gallup workplace award

Gallup recognises the exceptional work of organizations each year for their understanding that employee engagement drives real business outcomes, and for mastering how to engage their workforces, by presenting them with the Gallup Great Workplace Award. This year Gallup has recognised 32 distinguished organizations as recipients of the Gallup Great Workplace Award. And Nationwide Building […]

Best employees can be least engaged

More than a third of companies are so dysfunctional, the best people don’t really care about what they’re doing and the worst people don’t know that they are doing a lousy job. Those are the findings of a new study by Leadership IQ, a twelve-year-old Washington, D.C. company that does employee engagement surveys and leadership training. […]

Personalisation name of engagement game

If you are not creating a personalized preference-driven experience for your customers, they’ll go looking for that type of experience–with your competitors. According to a study by MyBuys, an e-tailing group, 40% of respondents stated that they buy more from retailers that personalise their shopping experience across channels. Addtitonally: • 41% buy more from retailers […]

Beware the employee skills gap

The growing deficit of skilled labour needed to fill in-demand jobs is causing a drag on employers across the globe. A significant number of employers in the ten largest world economies said that extended job vacancies have resulted in lower revenue and productivity and the inability to grow their businesses.  Employers in China were the most […]

Starbucks smells the social coffee

Starbucks CEO Howard Schultz has announced the launch of an innovative new cross-channel, multi-brand loyalty programme, along with new global social impact initiatives. The company's existing My Starbucks Rewards loyalty and rewards programme is to be expanded to allow customers to earn rewards for grocery channel purchases, which can later be redeemed in Starbucks retail […]

UK Social Media Research – Free report

To receive your copy of the research report Register for the Recording of our Social Media Webinar. Shortly after registration you will receive an email from SAP with the report. Social Media Webinar recorded on 26th March How social media is driving consumer buying behaviour – ground breaking UK research Presenters: Steve Hurst, Editorial Director, Customer Engagement […]

Google still the brand culture vulture

Added Value has revelaed the cultural vibrancy of 160 brands from across fifteen sectors in its third annual Cultural Traction™ 2013 report . The Top Ten on a global basis are:          Google          Apple          Samsung          IKEA          Microsoft          Sony          BMW          Audi          Coca-Cola          eBay   The Cultural Traction™ […]

Leaders lacking social media savvy

A resistance to change and a lack of social media savvy amongst senior leaders is holding organisations back from rebuilding trust and fostering cultures of openness, collaboration and innovation in their organisations. That’s according to new CIPD research on the current landscape of social media and employee voice. The CIPD is urging employers to recognise […]

Sickness killing customer service delivery

A survey of 200 organisations has revealed that sickness and absence is still the major issue affecting service delivery and the customer experience. Cognito, the workforce management specialist, commissioned Redshift Research to survey 200 business managers responsible for mobile workers in the UK, to examine the key hurdles to delivering service excellence. Sickness ranked as […]

Ten steps to single view of customer

In today's information economy, businesses have the opportunity to collect and analyse an increasingly vast array of customer data through their Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems. But what steps can they take in order to reach that single-view nirvana, asks Mark Dunleavy, UK managing director for Informatica. And of course […]