Employee/Customer Engagement

UK employees going the extra mile

As we enter into a new financial year, a new lifestyle study out today has revealed that an alarming 72% of British workers are giving their bosses an extra 10 hours of free labour a week – in a bid to manage their workload and to keep their line manager happy. So big is the […]

Essex makes employee engagement difference

Essex County Council won the prestigious Making a Difference through Employee Engagement Award at the Public Sector People Managers Association’s (PPMA) HR Awards in Bristol In a glittering occasion at the Grand Hotel in Bristol the Award was presented Essex whose employee engagement supremo Lisa Sibley will be presenting at the Customer Engagement Network’s first […]

In store retail technology omnichannel winner

Wireless Ronin Technologies has published a new white paper outlining the advantages retailers can gain by designing stores that integrate omnichannel digital marketing solutions to enhance the customer experience. This white paper includes suggestions for leveraging technology in the store to seamlessly incorporate the digital channels that customer expect and use regularly while shopping. Despite […]

Staff understand benefits better than managers

Benefits have become a more important part of the reward mix for employees as a result of the current economic squeeze but their role in supporting business performance and employee engagement can at times be poorly understood by managers, according to new research. The “Engage to Perform” study from Edenred which examines the key priorities […]

Gamification name of the engagement game

Organisations should keep in mind that gamification is about more than just the underlying technology, says Ovum. By also considering the strategic, organisational, cultural, and psychological aspects of reasonably priced and low-risk gamification applications, businesses can improve engagement and productivity. In new research by Ovum, the global analyst firm shows how enterprises and the public […]

Barclays and BT top for engagement

Barclays Plc (BARC), British Land Co., BT Group Plc (BT/A), Johnson Matthey Plc (JMAT) and Royal Bank of Scotland Group Plc (RBS) lead the U.K.’s largest companies on how they report employee engagement and wellbeing, according to a new index. The five businesses achieved higher scores than other companies in the FTSE 100 Index, according […]

On-boarding of staff needs shake-up

Organisations need to radically rethink their traditional approaches to onboarding new staff and reap the benefits, according to a leading academic from London Business School. Dan Cable, Professor of Organisational Behaviour, London Business School and his colleagues, Francesca Gino, Associate Professor of Business Administration, Harvard Business School and Brad Staats, Assistant Professor of Operations, UNC […]

Retail staff key to combatting ‘showrooming’

New research has highlighted how successful retailers are putting their staff at forefront of their marketing efforts to combat the showrooming effect. The research by retail training company Beyond The Box highlights the important role that retail that staff play in communicating the brand proposition along with a product and its features. Where expensive brand […]

Loyalty not cutting it with customers

Even in today's hyper-connected world, many loyalty programmes do not resonate with their members, according to a new research paper entitled 'The Loyalty Divide', publisher by Acxiom and Loyalty 360. The new insights from the paper provide evidence that the fragmentation and disconnect of vital marketing insights is at the core of the problem, with […]

Employees in sub Sahara ‘most engaged’

Employees in sub-Saharan Africa are more engaged by their employers than in other regions of the world, a recently published survey conducted by consultancy Emergence Growth in partnership with human resources (HR) advisory Aon Hewitt shows. The Sub-Saharan Africa Employee Engagement Survey measured key drivers such as quality of life, work processes, relationships with managers […]