Employee/Customer Engagement

38923561 - businessmen making handshake while passing money, dealing & bribery concepts - soft focus

Rises in National Living Wage make jobs more interesting and fulfilling

Rises to the National Living Wage (such as the increase on April 1st) are having a wider-than expected ripple effect on the lives of British workers, by increasing people’s job satisfaction and opportunities. A study by alldaypa, the leading contact centre for the SME industry, asked workers over 27 years of age, who are paid the National […]

49554880 - group of business people. isolated over white background

Outsourced staff “lose out on wages and rights” says Union

The TUC says labour laws need “beefing up” to protect the rights of workers employed by outsourcing firms. The union body says such workers cannot challenge the “parent” company over minimum wage or holiday pay abuses. The TUC has called on the government to give subcontracted workers the right to challenge the end employer. The […]

90048605 - northampton, uk - oct 26, 2017: view of dfs sofa experts logo in nene valley retail park.

DFS profit plunges by more than half amid ‘challenging market conditions’

Sofa and living room furniture specialist DFS has reported a fall in both sales and pre-tax profits for the six months to 27 January amid “challenging market conditions”. The firm said revenue before acquisitions was down by 3.5% to £366.5m, on profits 58.1% lower at £7m. But when the group’s recent acquisition of the Sofology […]

49554880 - group of business people. isolated over white background

Employers failing to report pay gap now in ‘last chance saloon’

Employers that fail to publish their gender pay gap on time are being warned they are in the “last chance saloon” and may face “unlimited fines”. For the first time private and public bodies have been instructed to publish the difference between what their male and female employees earn. But with the final 4 April […]

33596896 - girl at atm

Only one in five customers say they have been informed of the new open banking initiative

UK consumers would like their bank to provide them with more opportunity and better quality services for their finances as the Open Banking initiative roll-out begins. With the belief that consumers deserve better banking, the Emerging Payments Association (EPA), the UK’s leading member association of payments industry influencers, conducted a national survey of 2,038 UK […]

31471223 - london - september 5th: the exterior of the gilpin's bell pub on september the 5th, 2014, in london, england, uk. wetherspoon's is the uk's biggest pub chain.

Pub chain Wetherspoons profits up as restaurant trade hits tough times

Pub chain JD Wetherspoon is weathering tough times in the restaurant trade, according to boss Tim Martin. He says there has been a backlash against “trendy-type, restaurant-type” chains which are now seeing higher costs and tough competition. Wetherspoon is “technically” facing the same pressures, but “we seem to be doing quite well”, he told the […]