Employee/Customer Engagement

Huawei launches new customer experience recruitment campaign

Huawei, the troubled global technology leader, has launched its Customer Experience Officer recruitment campaign across Western Europe, as it looks to continue to invest in its commitment to a customer-first approach. Huawei has been at the receiving end of incredible growth in WEU, with over 200 million smartphones shipments globally ⃰, and it has become […]

Thomas Cook to close 21 stores and cut jobs

Travel firm Thomas Cook is closing 21 stores across the country and cutting more than 300 jobs. The company said 102 customer-facing roles would be axed as a result of the store closures, while it planned to cut a further 218 jobs “following a review of the retail workforce”. It said holidaymakers continued to switch […]

Former Staples chain office outlet in administration

The former Staples stationery chain, Office Outlet, is in administration, putting 1,200 jobs at risk. The retailer has no connection to the online-only business which trades under the Staples UK name. Two partners at business services firm Deloitte were appointed joint administrators on Monday. Office Outlet, which is part-owned by Hilco, the former HMV owner, […]

Domino’s Pizza denies claim IT misled investors

Domino’s Pizza has rejected claims it has been misleading investors over relations with some of the franchisees who own its outlets. Some of the owners who run the chain’s 1,100 stores have been fighting the company for a greater share of profit. According to the Sunday Times, the Domino’s Franchise Association (DFA), accused Domino’s of misinforming the […]

Sir Philip Green’s Arcadia Group seeks to cut costs

Sir Philip Green is working on a restructuring of his Arcadia Group retail empire that includes Topshop and Miss Selfridge. The billionaire’s company said in a statement that it was suffering “an exceptionally challenging retail market” in the UK. Arcadia was therefore “exploring options” to bolster the business. Job cuts and store closures are likely, […]

Shell chief’s pay doubles to 143 times the UK employee average

The chief executive of oil-company Shell saw his pay more than double last year to more than €20m (£17m). Ben van Beurden’s total salary in 2017, which was approximately €9m, prompted a shareholder revolt. The raise comes as the company increased its annual profits by almost $10bn and is largely down to long-term incentives kicking […]

Tech workers more likely to turn whistle blowers following scandals

The UK’s tech professionals are now more likely to blow the whistle on an employer’s misbehaviour in the wake of scandals in the sector, according to exclusive new research from the world’s largest job site Indeed. Various controversies in the tech industry last year have shifted many workers’ attitudes, with almost a quarter (23.6%) now […]

Brilliant Energy becomes tenth energy firm to fail

Brilliant Energy – which supplied gas and electricity to 17,000 households – has ceased trading, marking the latest casualty in the sector this winter. The business, based in Gosforth, had boasted of providing a “straightforward” service at a “fair and stable” price. Its collapse means energy regulator Ofgem has had to step in again to […]

UK Workers calling for clarity on employers’ Brexit plans

A new Right Management study, Brexit: Age of Uncertainty, reveals the UK workforce’s anxieties as Brexit negotiations unfold. The study, examining the perspectives of employees across the UK in the run up to Brexit*, found just 11% say their organisation has clearly communicated its Brexit plans to employees. With little insight over how Brexit might […]

Fashion chain Quiz issues another profit warning

Fashion chain Quiz has issued its third profit warning in five months after seeing a “significant shortfall” in sales. The firm, which has 250 UK stores and concessions, is having to sell off stock more cheaply than it expected. Tarak Ramzan, chief executive, said “all aspects of the business” were being reviewed after “highly disappointing” trading. […]