Employee/Customer Engagement

Royal Mail profits half as cost cutting runs behind schedule

Half-year profits at Royal Mail have tumbled after the company failed to cut costs as quickly as hoped. Pre-tax profit more than halved to £33m for the six months to 23 September despite a 1% rise in revenues to just over £4.9bn. Revenue from its GLS European parcel operations was up 9%, offsetting a 1% […]

Apple to follow Co-op lead and employ human trafficking victims

Apple has announced a programme to help human trafficking victims get behind-the-scenes jobs at its stores. The technology company has teamed up with an NGO that will help the victims pass interviews for caretaker and landscaping posts among other roles. The individuals will not be identified to Apple and will be employed by its suppliers […]

Utilities come out on top with two double winners at record breaking 2018 Engage Awards: Media companies and retailers also hit the heights

Utilities organisations Corona Energy and Northumbrian Water Group were both double category winners at Engage Business Media’s 2018 Engage Awards, the only customer and employee Awards programme, announced this week. Affinity Water also picked up an Award for the utilities sector, while Rachel Williams from SSE won the new individual ‘Tomorrow’s Leader’ category, making it […]

2018 Customer Engagement Summit held over two days for the first time: And hailed as the biggest and best yet

Engage Business Media’s  seventh flagship Customer Engagement Summit, a seminal event firmly established as Europe’s premier and most highly regarded customer and employee engagement conference, was held this week for the first time over two days, and was universally hailed by delegates, speakers and sponsors as the biggest and best yet. Our CPD accredited Summit […]

Landmark day for State Pension gender equality

From Tuesday women in the UK will begin to qualify for their state pensions at the same age as men – currently 65. The move to equalise male and female pension ages began 25 years ago, under John Major’s government, and has been gradually phased in. Women who are 65 on 6 November will therefore […]

‘Real Living Wage’ rises to £9 an hour

Those lucky enough to work for an employer who has voluntarily signed up to the “real living wage” are set for a 2.8% pay rise this week. For the first time they will receive £9 an hour. This is not to be confused with the compulsory National Living Wage, which is currently £7.83 an hour […]

Self Employed face high debt levels says charity

The tendency for more and more workers to become self-employed is leaving thousands of people deeply in debt, according to a charity. The Money Advice Trust said that nearly a quarter of those contacting them last year had debts of more than £30,000. The Trust, which runs Business Debtline, also said just under half of […]

Uber appeals against drivers’ rights to pay and holiday

A long-running case over the status of Uber drivers will be heard in the Court of Appeal this week. The taxi-hailing app is contesting an employment tribunal finding that drivers should be treated as workers rather than self-employed. If classified as workers, Uber drivers are entitled to paid holiday and the minimum wage. Unions calculate […]

Asda considering up to 2500 job cuts

Supermarket giant Asda is to begin consultations with staff on changes that could mean up to 2,500 job cuts. An Asda representative said the firm needed to consider changing employees’ roles and working hours. Asda, which has been owned by US retail giant Walmart since 1999, has agreed to merge with rival Sainsbury’s. Union representatives […]