Employee/Customer Engagement


There’s a direct link between age and salary – for most people they will increase together as new skills are learned, more experience is gained, and potential is increased. Several variables also affect salary, including industry, development, skill set and even gender. Here are the facts about what employees need to know according to Instant Offices. […]

Facebook workers listened to Messenger conversations

Hundreds of workers were paid to transcribe voice recordings of Facebook users, it has emerged. Facebook is the latest company to confirm it has used third-party workers to do such work, following Google, Apple, Microsoft and Amazon. The practice had been halted “more than a week ago”, Facebook said. Workers were given audio of people’s […]

Google owner Alphabet and Amazon post double digit revenue growth

Google-parent Alphabet and the online retail giant Amazon have both reported a near 20% rise in revenues for the latest quarter. Alphabet said advertisers were spending more on its search and YouTube services. However, Amazon reported profits that were lower than expected, as it invests to speed up delivery times. Both firms are under scrutiny […]

Whirlpool apologises over dangerous tumble dryers

A senior Whirlpool executive has apologised to customers affected by the saga of dangerous tumble dryers sold for 11 years in the UK. Whirlpool is now launching a full recall of any remaining fire-prone dryers, nearly four years after first alerting people to the safety issue. Speaking to the BBC, its vice-president Jeff Noel defended […]

Uber ties some exec pay to diversity

Uber has said it will link pay for some senior executives to progress made toward improving diversity. Diversity will be used as one ‘key metric’ to assess performance and determine executive compensation for senior leaders, the firm said. The policy also sets a target to increase the number of women in senior roles to 35% […]

New study reveals why engaging employees early in RPA is good for business

Softomotive, a leading Robotic Process Automation (RPA) vendor, today launched a new study which highlights the business value of engaging employees early on in automation processes. The Softomotive People1st Employee Study 2019, conducted in partnership with KS&R, Inc., a global market research and consulting firm, questioned over 1,200 employees in the US, UK, and India. […]

Over half of consumers looking for UK businesses to be more optimistic

Salesforce commissioned a survey of consumers and business leaders in the UK to gauge attitudes towards the role businesses should play to drive UK prosperity. The research found that almost three-quarters (72%) of UK consumers agree that business leaders need to step up and help create a successful global Britain. In the same study, business […]

Airports making significant progress helping disabled customers says Watchdog

UK airports have made “significant improvements” in providing assistance for passengers with mobility problems, the industry regulator has said. Manchester, which was the only airport to receive ‘a poor’ rating last year, was moved out of the lowest category. However, it was told to take immediate action to reverse a recent decline in performance. The […]