Employee/Customer Engagement

Aviva

Aviva launches ‘Mid-Life MOT’ for its over 45 workers

Aviva is launching a “Mid-Life MOT” – providing targeted guidance on wealth, work and wellbeing for its employees aged 45 and above. This new service will launch in 2019 following a successful pilot in 2018 (1). The over-45s are the fastest growing population of workers in the UK – growing by more than a quarter […]

Clothes Purchase

Coast fashion retailer collapses putting 300 jobs at risk

Women’s fashion retailer Coast has gone into administration, putting 300 jobs at risk, in a sign of continuing pain on the High Street. The collapse means the immediate closure of its 24 stores at locations including Oxford Street in London. Karen Millen has bought some parts of Coast, whose website and department store concessions will […]

Employee benefits

Nine out of ten employees work better when they are happy!

Office managers are being encouraged to think more about the mood of their staff after a survey revealed nine in 10 perform better if they are happy – and nearly three-quarters feel better about going to work on a Monday after a good weekend. The survey was commissioned by Boundless, an experiences company with a 95-year […]

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Morrisons appealing over staff data leak compensation

A legal battle for compensation by thousands of Morrisons staff whose personal details were posted online by a disgruntled employee has reached the Court of Appeal. The High Court ruled last year that the supermarket was liable for the release of information and its employees were entitled to compensation. The case is the first data leak […]

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Uber Eats workers join general fast food employees strike

Uber Eats riders and a small number of workers from JD Wetherspoon, McDonald’s and TGI Fridays are striking over pay on Thursday. Walkouts will be held in several UK cities, along with a rally in London. The industrial action is being taken in tandem with strikes by fast food workers on four continents. UberEats, JD […]

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Four in ten workers say a negative corporate welcome is damaging to the brand

Proxyclick, creator of next generation visitor management software has launched  ‘The Integrated Visitor Experience’, a whitepaper exploring new ways that integrated building, security and workplace management technologies are delivering the VIP experience customers expect today. Visitors can feel the culture the moment they walk through the door to your office. The latest research from Proxyclick […]

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Royal Mail shares plunge after profit warning

Royal Mail shares ended 18% lower on Monday after it warned on profits in an unscheduled trading update. The post and parcel firm said cost savings would be just £100m this year rather than the £230m forecast. Addressed letter volume fell by 7% in the first half of the year, while productivity performance was “significantly […]