Employee/Customer Engagement

Ethnic minorities facing insecure work says TUC

Black, Asian and other ethnic minority workers are a third more likely to be “trapped” in insecure work than white counterparts, says the TUC. One in 19 white employees are on zero-hours or temporary work contracts. The figure for ethnic minority workers is one in 13, according to the TUC report, which uses figures from […]

Business managers and consultants waste £28k each on procrastinating each year

Business managers and consultants spend over three and a half hours of their day procrastinating – wasting £28,111 of their employers’ money every year, based on the average business consultant’s salary. Those often tasked with finding efficiencies are the worst culprits for taking extended lunch breaks, averaging an extra 16 minutes per person every day. […]

Which? tells consumers not to trust rave reviews

Poor quality products are being boosted by inflated reviews on the websites of Britain’s biggest retailers – potentially misleading consumers, an investigation by Which? has found. The consumer champion looked at 15 products that it had rated as Don’t Buys, a status given to products that fail to meet the standards of its rigorous, independent […]

Work stress

Rise in stress at work linked to poor management says CIPD

Nearly two-fifths of UK businesses (37%) have seen an increase in stress-related absence over the last year, with heavy workloads and poor management style to blame, according to a new report from the CIPD and Simplyhealth. The research, which surveyed 1,078 people professionals, shows that stress is a growing problem in UK workplaces. Respondents say having […]

Disney being sued over claims it valued make workers more

Walt Disney Co. is being sued over claims it underpays female employees. Andrus Anderson LLP claims corporate policies, such as basing new employees’ wages on previous salaries, have a discriminatory effect on women. The legal action, brought on behalf of two women, claims the company does not have an internal mechanism to ensure women are […]

Gender Pay Gap: Things are getting worse

Fewer than half the UK’s biggest employers have succeeded in narrowing their gender pay gap, analysis by the BBC has found. Across 45% of firms the discrepancy in pay increased in favour of men, while at a further 7% there was no change. Overall, 78% of companies had a pay gap in favour of men, […]

UK workers do £3.2bn in unpaid overtime every week

The UK is the unpaid overtime capital of Europe. This is according to new research by ADP, which has found that employees are giving away an average of £5,038 of their time every year, amounting to a whopping £164.8 billion annually across the working population. The study of over 1,400 UK employees reveals that two-thirds […]

Huawei launches new customer experience recruitment campaign

Huawei, the troubled global technology leader, has launched its Customer Experience Officer recruitment campaign across Western Europe, as it looks to continue to invest in its commitment to a customer-first approach. Huawei has been at the receiving end of incredible growth in WEU, with over 200 million smartphones shipments globally ⃰, and it has become […]

Thomas Cook to close 21 stores and cut jobs

Travel firm Thomas Cook is closing 21 stores across the country and cutting more than 300 jobs. The company said 102 customer-facing roles would be axed as a result of the store closures, while it planned to cut a further 218 jobs “following a review of the retail workforce”. It said holidaymakers continued to switch […]