Blog Squad

michael Klazema

5 Essentials for the Perfect Employer-Employee Relationship

The employer-employee relationship is crucial to every workplace. Here are the five essential building blocks of these relationships. You sorted through the resumes. You conducted the interviews. You ran the background checks. You vetted your top candidates. You made your employment offer. And, finally, you hired the employee. The hiring process is a stressful one […]

James Malia

Championing mental health in the workplace

Author: James Malia, Director of Employee Benefits at Sodexo Engage, specialists in employee and consumer engagement 2017 – the year that government, businesses and the public blew the lid off the scale of mental health problems facing the UK. Drawing together the link between mental health awareness and the working world is the government’s Thriving […]

Mali Cohen Denzinger

A.I. & eCommerce: Will Machines Soon Be Doing the Executive’s Job?

Author: Mali Cohen Denzinger, Personali Artificial Intelligence (AI) is already transforming many industries from the inside out. Retail ecommerce is no different. And, the implications for the technology in the future are just as revolutionary. As an ecommerce executive, striving to differentiate your business by creating highly curated online shopping experiences is a must. Especially, […]

Keith Schorah

Do your employees really know the organisations customers?

Keith Schorah, founder and CEO of customer intelligence platform Maru/Syngro, has 5 tips to aid in employee and customer interaction. Customer churn occurs when a customer stops doing business or ceases his or her relationship with a company. Simply put, a business’s churn rate is its average customer lifespan: all organisations experience customer churn. Less […]

40324180 - employee training a group to lead and learn a team of workers learning from a leader sharing a common strategy and vision for developing work skills for success as gears and cogs shaped as a human head on a white background.

Rethinking L&D as a tool for engagement

Most organisations would nowadays agree this is no more ‘job for life’, yet when it comes to HR the way things are done (recruitment, performance management) doesn’t match this new reality. I won’t explore all aspects of HR but am choosing for the sake of illustration and brevity the example of L&D. According to Forbes, […]

Shelly Chandler

Looking for a CX Careers Guide?

Shelly Chandler, Vice President, Customer Experience Consulting – Americas at Confirmit, and a 2017 CXPA Impact Award winner, shares her thoughts on how to make a career in CX.   As a member of the global Customer Experience (CX) community, I’m glad to say that CX has gained remarkable recognition as a discipline in its own right. […]

Jon lester - IBM (002)

How Cognitive Computing is Transforming Talent Management

By Jon Lester – HR Cloud Strategy Lead, IBM Global HR The world of business is undergoing change and disruption like never before. Major shifts that are driving this include increased employee expectations, increased needs of employers from their employees, new technologies that have dramatically transformed the way we live and work, and new business […]

Cathy-Brown

Evolution of Work Conference Chair’s Report: Word of the day = humanity

How technology is helping revolutionise the way we work: that was our starting point at Friday’s Evolution of Work Conference. Exploring the myriad ways that AI, robotics, nano tech, bio tech and all the other scary sci fi concepts have become real and present, and are transforming our societies and economies. It was enlightening and […]