Blog Squad

Internal Communications Conference Chair Report

Jennifer Sproul, Chief Executive, Institute of Internal Communication I was thrilled to be invited to chair the 2018 Internal Communications Conference on Thursday 20th September in London.  It is so important for me to spend time listening to and engaging with the IC profession, and it was great to see such a packed room of people wanting to hear […]

How to get your team to set standards for personal excellence

Before I begin let me clarify what I actually mean by personal excellence. To me, it’s about showing up every single day being the best version of you. It’s about being committed to achieving greatness in your field of endeavour, whatever that may be. It’s about investing your time every day to raise your personal […]

Why diversity matters

Professor Richard Webber, founder of Webber Phillips Richard is the originator of the postcode classification systems Acorn and Mosaic and is a former Director of Experian.  He is a visiting professor at the University of Newcastle and a fellow of the Market Research Society and the Institute of Direct Marketing. The media has been full of […]

5 Reasons to invest in Learning & Development

The day you stop learning is the day you stop earning, so here are my 5 top reasons to invest in learning and development; #1 Learn something new today Sometimes, particularly as adults, we slip into the trap of complacency, operating in a state of unconsciousness where it feels like are just going through the […]

AI is Changing Call Centre Jobs, Not Destroying Them

We’ve all had some contact with call centres, generally to complain to customer services or to request information that we need but can’t find. It can be a frustrating experience. Those on the other end of the line probably feel the same way! For the live agents staffing the lines, it can be a highly […]

Employee Engagement Summit Chair Report – Cathy Brown

It was a pleasure once more to be working with the EBM team and chairing the 2018 Employee Engagement Summit. A great start with a packed room and people standing at the back – not bad for a very sunny Friday at the start of a bank holiday weekend! Our keynote sessions started with Professor […]

If music be the food of comms…

Chair report from the Employee Engagement Summit by Kate Jones… It’s rare that I don’t have music playing – in the car, at home, through my headphones if I need to focus at work. All my favourite films are musicals, and I’ll tell anyone the woes of life as a tenor in a choir (read […]

Speaker in Focus Interview – Afeef Hussain

With the Employee Engagement Summit less than a month away, we want to give you a sneak preview of just some of the content you will expect to hear from our Topic Streams and Case Studies. Today, Afeef Hussain, Regional Director of Training for Lux Resorts joins us to discuss emotional engagement, customer loyalty and where he feels […]