Blog Squad

Why we should embrace AI’s disruptive potential

Nikolas Kairinos, CEO and Founder, Fountech.ai Over the next few decades, artificial intelligence (AI) is set to thoroughly reshape the way society functions. Nothing is more indicative of the technology’s potential than the fact that the world’s biggest tech companies are already placing AI tools at the heart of their products and services. As someone […]

Service Delivery in the Age of Customer Experience

By Mark Cattini, CEO, ClickSoftware Over the past 10 years, there has been a major shift in the area of customer service. The expectations of customers are increasing, and delighting customers is the de facto standard. Research shows that 65% of consumers find that a positive experience with a brand is more influential than great […]

Wellcome: Finding the right flexibility for your company

By Elizabeth Akass, Editor, Engage Business Media Wellcome explains why it initially wanted to pursue a four-day week for its employees’ productivity, diversity, and wellbeing, before deciding that other forms of flexible working were more appropriate for suiting its employees’ needs across the board. Wellcome, a London-based charitable foundation with a global remit, exists to […]

Seasalt Cornwall: Future-proofing your workforce

By Elizabeth Akass, Editor, Engage Business Media Seasalt Cornwall explains how it utilises surveys and training to prevent issues before they arise, and ensuring a community-feel within the company where employees feel valued. Seasalt Cornwall is a fashion retailer with over 1,000 employees across 64 stores. The brand has seen rapid growth in the past […]

Be At One: Why basic kindness is still a leader’s greatest asset

By Elizabeth Akass, Editor, Engage Business Media Be At One describes why appreciating and getting to know its staff, celebrating their successes, and making the workplace fun, have been the most successful, yet simple, factors in its employee engagement and retainment. Be At One, the cocktail bar chain, was founded with the purpose of giving […]

Waitrose: Shaping better technological progression through employee involvement

By Elizabeth Akass, Editor, Engage Business Media Waitrose explains why technological advancements have been implemented in handsets for staff on the shop floor, the method of effectively including employees in the process, and why their involvement has led to a better device. The John Lewis Partnership is known for putting its employees at the centre […]

Inditex: How structured career progression boosts morale and reduces turnover

By Elizabeth Akass, Editor, Engage Business Media Inditex, one of the world’s largest fashion retailers and parent company of Zara, explains how accessible career progression and a dedication to internal promotions has transformed its employee engagement and motivation. The fashion retail industry is a fast-paced environment with a traditionally high employee turnover rate. For the […]

Brighton and Hove Albion FC: How inclusive values can boost business

By Elizabeth Akass, Editor, Engage Business Media Brighton and Hove Albion Football Club explains how its strong values-driven approach has resulted in engaged employees, loyal fans, an involved local community, and has increased profits. The focus on employee wellbeing and ethical business is at an all-time high, and Brighton and Hove Albion Football Club are […]

Bayer: Building a digital culture

By Melissa Harper, Senior Vice President of Global Talent and Inclusion, Bayer Have you ever thought that if only you had more information, you could solve all your problems? With an estimated 90% of the world’s data being generated in the last two years, it seems like we should have all the answers. But there’s […]