Blog Squad

Digital Workplace Forum Chair Report

by Faran Johnson, Managing Director at Engage for Success It was such a pleasure to be chairing a great set of speakers at the 2019 Digital Workplace Directors Forum. Inspired by the opening keynote speakers, Dominic Holmes and Peter Finding from Taylor Vinters giving us real insight into the future of work by looking at their […]

AI in Business: 2019 Trends and Predictions

by John Williams, Head of Marketing and Research at Instant Offices AI is already being implemented in businesses around the world, and while worries persist over whether robots will be taking over the workplace, some are predicting that it will actually improve and even create jobs in the future. From devices in our homes to mobile […]

5 Ways to Boost Your Digital Wellbeing in 2019

As we enter 2019, the proliferation of digital devices means that we’re constantly connected to the office wherever we might be, making it difficult to switch off from work, even when we should. In fact, a recent study by Glassdoor has shown the average number of UK employees taking their full annual leave is 62% with […]

How lone worker technology can ensure increased productivity

Ensuring staff safety is a crucial requirement for all businesses, particularly for those who require employees to work alone. With an estimated 6.8 million people working alone in the UK and over 600,000  injuries to employees at work between 2016/2017, it comes as no surprise that job safety is a paramount element of the tech […]

Why can’t I talk to a human being? Balancing AI and EI in customer service teams

by Jill Pennington, Consultant Director, JCA Global Ltd Our research shows a significant correlation between performance and elevated levels of EI in roles where there is high emotional labour (Hughes and Maddocks 2018). Where flexibility and working with others are key, EI measures are more predictive of performance than traditional personality tests. So how can […]

Team building – getting the CX skills blend right

By Claire Sporton, SVP of Customer Experience Innovation, Confirmit Technology has always opened the door to new and different ways of working, enabling us to do things quicker, smarter and faster. The growing arsenal of analytics tools, for example, is enabling Customer Experience (CX) professionals to listen to and understand what drives engagement amongst increasingly […]

This Organisation has Professional Leaders

This Organisation is Yours Welcome to The Organisation. Here, employees complete their projects on time. They monitor budgets and meet them. They share their workload and ideas with colleagues. To the outside world they are reliable; they could even be described as capable. They are simply ticking the boxes. At The Organisation, employees understand their […]

To Get the Most out of Your Enterprise Social Media, Corporate Leads Need to Play “ALL” the Game

by Professor Mohamed-Hedi Charki, Associate Professor of Information Systems, EDHEC In recent years, many corporate leaders were attracted to enterprise social media platforms due to an outstanding number of expected benefits that include enhancing knowledge sharing, boosting cross-unit collaboration, improving creativity and advancing innovation. Consequently, corporate leaders, including Chief Human Resource Officers (CHROs) and Chief […]

Evolution of Work Conference Chair Report

The Revolution in How & Where we Work As always, it was an enlightening, inspiring and energetic day, chairing the Evolution of Work Conference. Our main theme, looking at the many ways in which work is changing, and the way we approach work is changing. We kicked off in fine style with the first of […]