Blog Squad

BBC Studios: Why customer satisfaction starts with an engaged workforce

By Elizabeth Akass, Editor, Engage Business Media BBC Studios explains why improving customer satisfaction begins with leaders actively working to drive employee productivity and motivation through engaging them on a personal level and progressing company culture.  BBC Studios is a commercial subsidiary of the BBC Group with over 50 years of experience in making beloved […]

Chad Rogerson: Nationwide Building Society

Chad Rogerson, Head of Communication Strategy, Consumer and Employee Campaigns at Nationwide Building Society and speaker at our upcoming Internal Communications Conference, gives insight into his case study and role … Can you provide us with an insight into a ‘day in the life’ of your role? My role is varied which certainly keeps me […]

Clare Bowers: Zoological Society of London

Clare Bowers, Internal Communications Manager at Zoological Society of London (ZSL) and speaker at our upcoming Internal Communications Conference, gives insight into her case study and role … Can you provide us with an insight into a ‘day in the life’ of your role? I’m lucky that no two days are the same at ZSL, […]

Managers: everything you need to know about Generation Z

By Joyce Maroney, Executive Director of the Workforce Institute at Kronos and Dan Schawbel, best-selling author and Research Director, Future Workplace For some time, the topic of Millennials (those born between 1981-1995) and their desires in the workplace dominated conversations concerning the workforce and workplace trends. This conversation has now been played to death, and […]

Dan Yeo: Improving customer loyalty through employee engagement

By Dan Yeo, Head of Media and Online Relations, Search Laboratory Customer loyalty is tough to achieve. It takes considerable time and painstaking effort to build, but it always starts with one thing: employee belief. If your employees don’t believe in the product or service you offer, how can you expect your customers to? Recent […]

Make the most of voice of customer interactions with AI

By Punit Sedani, Product Manager, Content Guru How important is it to collect customer voice interactions? It is very important for organisations to collect customer voice interactions, to understand how customers interact with their business. However, the quality of information being collected is currently a larger issue than the importance of collection itself, and needs […]

Fighting burnout in the workplace

By Paul Friday, Director of Strategic Relationships, MHR Be honest…do you ever dread going to work? Do work worries hang over you all weekend to the point where you can’t relax or enjoy yourself? We all feel stress from time to time. But if you feel like that all day, every day, to the point […]

WELLCOME: FINDING THE RIGHT FLEXIBILITY FOR YOUR COMPANY

Today our Editor, Lizzie Akass, is delighted to be joined by Chris Newstead, Head of Internal Communications at Wellcome. Chris has been Head of Internal Communications at Wellcome for the past 8 years. For the 15 years before he was in marketing and PR working in telecoms & broadcast. Wellcome explains why it initially wanted […]

WAITROSE: SHAPING BETTER TECHNOLOGICAL PROGRESSION THROUGH EMPLOYEE INVOLVEMENT

Today our Editor, Lizzie Akass, is delighted to be joined by Stuart Eames, Retail Innovation Lead at Waitrose. Stuart is a passionate and enthusiastic leader in Innovation, process improvement and lean methodology, working within Waitrose and Partners, a tier one British Grocer. Waitrose explains why technological advancements have been implemented in handsets for staff on […]