Meet our 2024 winners!
Last night, we held our annual Engage Awards ceremony, celebrating engagement across customer, employee, sales, and marketing. Together, these engagement efforts contribute to organisational success and sustained growth. Our glittering Awards Ceremony took place at The Brewery in London, where the British comedian, actress, model and presenter Ellie Taylor delighted the audience and announced the 2024 winners.
Discover the winners, runners-up, and finalists in each category below.
BEST CUSTOMER MARKETING STRATEGY
Winner: Fibank
- Chill Tubs
- Fibank
- IP Gruppo API
CONTENT MARKETING
Winner: EE
- Anteriad
- EE
- Sharper B2B Marketing
EMPLOYEE ENGAGEMENT FOR CUSTOMER SERVICE AWARD
Winner: Ethos Farm
- Aucera
- Ethos Farm Ltd
- Fibank
MARKETING TEAM OF THE YEAR
Winner: Virgin Media O2 Business
- Clarivate
- Eckoh
- Talan UK
- Virgin Media O2 Business
SALES ENABLEMENT
Winner: NFU Mutual Direct
- Davies Consulting
- MarketStar
- NFU Mutual Direct
- Revolut
- RingCentral
BEST REMOTE/HYBRID WORK STRATEGY
Winner: XPS Group
- DBS Bank
- DOĞUŞ OTOMOTİV
- Domestic and General
- EPAM Systems
- XPS Group
LEAD GENERATION
Winner: Compass Group UK&I
- Compass Group UK&I
- Eckoh
- Indeed
- Platinum Spas
- YourShortlist
- Ziggy
BEST CUSTOMER LOYALTY AND RETENTION STRATEGY
Winner: Octopus Energy
Highly Commended: Biffa
- Augeo
- Biffa
- HERA COMM SPA
- Miral Destinations
- Nordic Spirit
- Octopus Energy
- YouTube
BEST EXAMPLE OF MARKETING ENGAGEMENT
Winner: Talos360
Highly Commended: Boots UK
- Augeo
- Boots UK
- Bupa Global
- IP Gruppo API
- Make Agency
- Talos360
- YourShortlist
BEST USE OF ACCOUNT-BASED MARKETING (ABM)
Winner: ServiceNow
Highly Commended: 6Sense
- 6Sense
- Gemseek, Part of Accenture Song
- MarketStar
- PwC
- ServiceNow
- Virgin Media O2 Business
- VMWare
BEST USE OF LIVE, DIGITAL AND/OR HYBRID EVENTS MARKETING
Winner: KPMG LLP
Highly Commended: Atlassian
- Atlassian
- Bupa Global
- Dotdigital
- Education Mutual
- EQ Communications
- Financial Times
- KPMG LLP
- Splunk
BEST INTERNAL COMMUNICATIONS STRATEGY
Winner: Currie & Brown
Highly Commended: Arriva Rail London
- Arriva Rail London
- AXA UK
- Baker Hughes X Benefex
- Currie & Brown
- Monex Europe
- Moody’s Corporation
- Creative & Kainos
- Product Madness
- Worldwide Recruitment Solutions
ORGANISATIONAL CULTURE
Winner: Correla
Highly Commended: LV=
- Bupa Care Services
- Central and North West London NHS Foundation Trust
- Correla
- Dementia UK
- EDF UK
- Eurail BV
- LRQA
- LV=
- NKD + A.P Maersk
- RHI Magnesita
OVERALL CUSTOMER EXPERIENCE EXCELLENCE AWARD
Winner: Octopus Electric Vehicles
Highly Commended: Correla
- Atlassian
- Correla
- Dubai Health Authority
- Fibank
- The Institute of Supply Chain Management (IoSCM)
- Landmark Information Group
- Magyar Telekom PLC
- MTR Elizabeth Line (MTREL)
- Octopus Electric Vehicles
- TTEC & Volkswagen Group
BEST DIVERSITY AND INCLUSION STRATEGY
Winner: PepsiCo UK
Highly Commended: RHI Magnesita
- Coats
- Colliers
- iQ Student Accommodation
- LV=
- PepsiCo UK
- RHI Magnesita
- RSPCA (The Royal Society for the Prevention of Cruelty to Animals)
- RX
- Tech Mahindra BPS UK
- TTEC & Volkswagen Group UK
BEST EMPLOYEE ENGAGEMENT TEAM
Winner: Nationwide Building Society
Highly Commended: Cuckoo
- Aldermore Group
- Bupa Care Services
- Cuckoo
- DBS Bank
- DOĞUŞ OTOMOTİV
- Firstsource Solutions Limited
- The HALO Trust
- Monex Europe
- Nationwide Building Society
- RHI Magnesita
VISION AND VALUES
Winner: MarketStar
Highly Commended: Cuckoo
- AllPoints Fibre Network Limited
- Bird & Bird
- Cuckoo
- Dementia UK
- Exinity
- Hyble Technology Limited
- LRQA
- MarketStar
- Creative & Merlin Entertainments
- Royal College of Physicians
- Two Ltd
BEST USE OF VOICE OF THE EMPLOYEE
Winner: Deliveroo
Highly Commended: Bupa Care Services
- Bupa Care Services
- Clarity Environmental Ltd
- Deliveroo
- HSBC
- iQ Student Accommodation
- The Keyholding Company
- Magenta Living
- Mastercard
- Springer Nature
- Vueling Airlines
- Witherslack Group
BEST USE OF INNOVATION IN CUSTOMER ENGAGEMENT
Winner: ASOS plc
Highly Commended: Nordic Spirit
- ASOS plc
- Clarity Environmental Ltd
- DBS Bank
- HERA COMM SPA
- Klearcom
- Lenovo
- NEXUS – MVNE Platform powered by Lifecycle Software
- Nordic Spirit
- Odido Netherlands
- Xero
BEST USE OF TECHNOLOGY IN CUSTOMER ENGAGEMENT
Winner: Odido Netherlands
Highly Commended: Plusnet (Part of BT Consumer EE/BT/Plusnet)
Highly Commended: Lenovo
- DBS Bank
- Evri
- Gemseek, Part of Accenture Song
- Lenovo
- LiveX AI
- Numa Stays
- Odido Netherlands
- Plusnet (Part of BT Consumer EE/BT/Plusnet)
- Sharper B2B Marketing
- SmartHub
- Snap Fitness
- TLC Worldwide and COSMOS
- Xdroid International N.V
- Xero
BEST CUSTOMER CENTRIC STRATEGY
Winner: Octopus Energy
Highly Commended: bOnline
Highly Commended: Bupa UKI
- 6D Technologies
- bOnline
- Bupa UKI
- Crown Commercial Service
- EE Ltd - (Consumer - EE/BT/Plusnet) part of BT Group plc
- HERA COMM SPA
- NFU Mutual Insurance Society
- NRG Energy, Inc.
- Octopus Energy
- OVO
- SmartHub
- James’s Place
- The StepStone Group
- Vodafone UK Ltd
- YouTube
BEST CUSTOMER SERVICE TEAM
Winner: Clarity Environmental Ltd
Highly Commended: Front
Highly Commended: Bristan Group Ltd
- Accu
- AllClear Insurance Services
- BHN
- Bristan Group Ltd
- Clarity Environmental Ltd
- Education Mutual
- Front
- Hyble Technology Limited
- NFU Mutual Direct
- Premier BPO
- Simplyhealth
- Softlink Information Centres
- SuperOffice
- Totalmobile
- Zensai
BEST EMPLOYEE WELLBEING STRATEGY
Winner: GFM
Highly Commended: Simplyhealth
Highly Commended: Correla
- Correla
- DBS Bank
- Entain Group
- GFM
- HubGem Marketing
- Lipsy
- PepsiCo Europe
- Product Madness
- Royal Mail
- RSPCA
- Simplyhealth
- Sopra Steria Ltd.
- Tech Mahindra BPS UK
- UAB Bitė Lietuva
- Versus Arthritis
BEST USE OF CUSTOMER INSIGHT
Winner: Landmark Information Group
Highly Commended: Cromwell
Highly Commended: Join the Dots, Part of Salocin Group
- Accord Mortgages & Gusto Research
- Amdocs
- AXA Health
- Cromwell
- DBS Bank
- Dubai Muncipality
- Homeprotect and The Foundation
- IP Gruppo API
- Join the Dots, Part of Salocin Group
- Landmark Information Group
- MTR Elizabeth Line (MTREL)
- NatWest Rooster Money
- Sharper B2B Marketing
- The Warrior Academy
- YouTube
BEST USE OF INNOVATION IN EMPLOYEE ENGAGEMENT
Winner: Wellcome Trust
Highly Commended: HSBC
Highly Commended: Vueling Airlines
- DBS Bank
- Exclusive Collection
- Finastra
- HSBC
- Lipsy
- Outfit7
- Personify Health
- Product Madness
- Relesys & JOE & THE JUICE
- Springer Nature
- SPS Switzerland AG
- Taylor and Francis Group
- trentbarton
- Vueling Airlines
- Wellcome Trust
BEST USE OF TECHNOLOGY IN EMPLOYEE ENGAGEMENT
Winner: King’s College NHS Foundation Trust
Highly Commended: Taylor and Francis Group
Highly Commended: VML
- Arriva UK Bus
- Augeo
- Ciena X Benefex
- Each Person
- Exclusive Collection
- Kengage LDA (vaibe)
- King’s College NHS Foundation Trust
- Oak Engage & Burger King
- Personal Group
- Personify Health
- Relesys & JOE & THE JUICE
- Poundland, Dealz and Pepco
- Taylor and Francis Group
- VML
- Zest Technology
BEST USE OF TRAINING
Winner: Intellectual Property Office with The First Word
Highly Commended: Accenture/Tag
Highly Commended: SoftServe
- Accenture/Tag
- Bright Innovation/Informa Markets
- Cera Care
- Clarity Environmental Ltd
- Colliers
- FLOWSPARKS NV
- Genpact UK – TS BCM Consulting Division
- HSBC
- Intellectual Property Office with The First Word
- Just Global
- Mars, Incorporated
- Mitie
- OVO
- Practical Action
- Royal Mail
- SoftServe
- Springer Nature
- TheTruthWorks & Arval Group
- TTEC & Volkswagen Group
- Xero
GREAT PLACE TO WORK
Winner: CCI Global
Highly Commended: Bupa Care Services
Highly Commended: Domestic and General – Inbound Sales UK
- Air France UK
- Aldermore Group
- Balfour Beatty
- BHN
- Bupa Care Services
- CCI Global
- Coats + The Maverick Group
- Domestic and General – Inbound Sales UK
- EDF UK
- Network
- ITVET
- LV=
- Ornua Foods UK
- Paragon Skills
- People’s Partnership
- Product Madness
- Refresco
- Superior Wellness
- UAB Bitė Lietuva
- XPS Group