Videos

Customer Engagement Summit 2012

Directors Forums

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Customer feedback and behaviour

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2014 Customer Engagement Peer Awards

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Mobilising the voice of the customer in the multi-channel contact centre

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Customer Journey Mapping: Breaking Down the Silos in Your Organisation

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Case Study: Voice of the Customer at Affinity Water

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Complaints Case Study

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Case Study: How the voice of the family saved football

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Case study: Sliderobes

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Redrow Case Study – Don’t just Listen — RESPOND!

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Customer Engagement in the Retail Sector Highlights Video

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Key Messages from Customer Engagement in the Retail Sector Forum

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Craig Ryder Nunwood Speech

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Jo Thomson Procter Speech

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Mike Murphy Interactive Intelligence Speech

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Carol McCreadie from Nunwood

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Leon Stafford from Interactive Intelligence

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Jo Thomson from Procter

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Customer Engagement in Financial Services Forum Highlights Video

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Key Messages from the Customer Engagement in Financial Services Forum

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Dr. Nicola Millard – ‘Serving the Social Customer’

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Key Messages from Social Customer Engagement Directors Forum 2014

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Mobile Devices & Apps: The Power Behind Social Customer Service Change

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Pivoting the Social Customer

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Social Customer Care: Is it Time to Forget the Phone?

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Intelligent Engagement Boosts Social Customer Experience & Sales

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Social Customer Engagement 2014 Highlights

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BSkyB Case Study: Colleague and Customer Planning

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In Conversation With… Nicola Dunning, LV=

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Employee and Customer Engagement 2014 Highlights

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Transforming Customer Engagement: Don’t just deliver experiences, Engage

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In Conversation With… Nigel Spencer, Reed Smith LLP

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Customer Engagement in Telcos/Utilities Forum 2014 Highlights Video

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In Conversation With… Danny Dixon, Three

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2014 Trends in Utilities & Telecoms Customer Experience

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Relationships – Can We Talk?

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How Did They Do That?

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Preparing the Plan – Important Considerations for your Customer Management in 2015 and beyond

Expert Speakers

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Customer feedback and behaviour

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2014 Customer Engagement Peer Awards

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Mobilising the voice of the customer in the multi-channel contact centre

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Customer Journey Mapping: Breaking Down the Silos in Your Organisation

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Case Study: Voice of the Customer at Affinity Water

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Complaints Case Study

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Case Study: How the voice of the family saved football

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Case study: Sliderobes

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Redrow Case Study – Don’t just Listen — RESPOND!

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Top Tips for Cloud Computing in the Legal Sector

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The Future of Voice Biometrics

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Harnessing the power of digital to deliver a seamless and personalised customer experience

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“The Difference is You”

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Love My Brand!

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Business case for impact sourcing

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Digital Customer Engagement: Think it, do it, be it

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Customer Experience in Outsourcing

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Craig Ryder Nunwood Speech

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Jo Thomson Procter Speech

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Mike Murphy Interactive Intelligence Speech

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Carol McCreadie from Nunwood

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Leon Stafford from Interactive Intelligence

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Jo Thomson from Procter

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Dr. Nicola Millard – ‘Serving the Social Customer’

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Mobile Devices & Apps: The Power Behind Social Customer Service Change

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Pivoting the Social Customer

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Social Customer Care: Is it Time to Forget the Phone?

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Intelligent Engagement Boosts Social Customer Experience & Sales

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BSkyB Case Study: Colleague and Customer Planning

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Transforming Customer Engagement: Don’t just deliver experiences, Engage

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2014 Trends in Utilities & Telecoms Customer Experience

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Relationships – Can We Talk?

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How Did They Do That?

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Preparing the Plan – Important Considerations for your Customer Management in 2015 and beyond

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Mark Hillary on the Impact of Customer Service and the Internet

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Mike Havard – Favourite Take-Aways From The Summit

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Mike Havard opens the Customer Engagement Summit 2014

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Webtrends Full Talk

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Grass Roots Group Full Talk

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Mars UK Full Talk

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Mike Havard – Favourite Take-Aways From The Summit