04th May 2018

2018 Employee Engagement Summit

Victoria Park Plaza, London
Register Sponsor

2017 Highlights Video

Employee Engagement Summit

Europe's biggest employee engagement event

Engage Business Media’s third annual Employee Engagement Summit, held in April 2017 with a new record attendance of 500, is being universally acclaimed by delegates, sponsors and speakers as a roaring success as the Summit firmly establishes itself as the biggest and best of its kind in Europe.

From a scintillating scene setting opening keynote on the very purpose of work from former Employment Relations minister Jo Swinson, to packed focus group sessions, to more than 20 case study presentations from organisations as diverse as Harrods, Thomson Reuters, Heathrow Airport, the NHS, Vodafone, LV= and the Civil Service, the Summit had something for everybody.

The scene is now set for our fourth Annual Employee Engagement Summit taking place on 3rd May 2018 – it’s definitely a date for your diary!

3 PLENARY KEYNOTES | 45+ SPEAKERS | 600+ DELEGATES | FOCUS GROUP SESSIONS

The 2017 Summit in pictures

PR-1080x510

Event quick facts

chief exec plenary keynotes

45+ speakers

600+ delegates

2 seminar rooms

focus group sessions

world-class case studies

2018 Topic Streams Included

Employee & Customer Engagement, Links to Performance & Profitability – Part 1 and 2
Internal Communications and Voice of the Employee – Part 1 and 2
Learning & Development
Evolution of Work
Future of Work
Strategy & Leadership
Transformation & Change Management
Reward & Wellbeing

2018 Speakers

BRUCE RAYTON

Bruce Rayton

University of Bath
MARIA CAMPBELL

Maria Campbell

Monzo Bank
GARY ADEY (LUCIA)

Gary Adey

Vodafone
LAURA LEE

Laura Lee

Molson Coors
VERONICA HARTH

Veronica Harth

Ericcson
SHIRA BEN COHEN

Shira Ben Cohen

Intel
KAREN NOTARO

Karen Norato

Ministry of Justice
EH29J9 Edinburgh, Scotland, UK. 5th March, 2015. The Inspiring Women Conference 2015 take place at the Balmoral Hotel in Edinburgh with the leading Scottish business women comming together to network and share inspiring stories. Pictured Danielle Macleod, Director of Service Operations, Sky.Credit Steven Scott Taylor / Alamy Live News

Danielle Macleod

Somebody Inside
Stephen Robertson

Stephen Robertson

Big Issue Foundation
Glenn Grayson

Glenn Grayson

Missguided
Tony-Vickers-Byrne-e1381830843463-145x150

Tony Vickers-Byrne

Public Health England
Stuart Eames

Stuart Eames

Waitrose
Miriam Al-Sayed (002)

Miriam Al-Sayed

OVO Energy
Laura Barber

Laura Barbour

Formica
Neil_Taylor (002)

Neil Taylor

Anchor Trust
Chris Newstead

Chris Newstead

Wellcome
Gemma Lee Konica Minolta

Gemma Lee

Konica Minolta
AFEEF HUSSAIN

Afeef Hussain

LUX Resorts Maldives
GORKAN AHMETOGLU

Gorkan Ahmetoglu

UCL
Sian Cargan Headshot (002)

Sian Cargan

CDK Global
Gisela Velterop Photo (002)

Gisela Velterop

CDK Global
Isaac Getz

Professor Isaac Getz

ESCP Europe
Isabelle_Krauss

Isabelle Krauss

European Commission
Dace_Kalnina

Dace Kalnina

European Commission
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Bruce Rayton

Academic Director for Postgraduate Taught Admissions

My research sits at the interface between strategic human resource management, corporate social responsibility and economics. My most recent work focuses on links between internal & external CSR, employee attitudes, HR practices and organizational performance. I am particularly interested in the key linking role engagement plays in the delivery of the performance benefits of organizational practices.

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Maria Campbell

Head of People

Maria has been the Head of People at Monzo bank for just under 2 years

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Gary Adey

Commercial and Operations Director

A champion of operational excellence, turnaround and continuous improvement and a firm believer that Customer Experience is the only source of sustainable differentiation in business.

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Laura Lee

Director of Customer Excellence

Laura has been the Director of Customer Excellence at Molson Coors for the past year

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Veronica Harth

Internal Communications Business Partner

Result driven and strategic communicator who works daily with senior leaders and executives in a multicultural environment. Experienced in digital communications spanning across external and internal. Specialized in leadership and strategy communications, Mergers & Acquisitions (M&A), change and crisis communications

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Shira Ben Cohen

Talent Experience Strategist

Over my years as a Talent Strategist ,Technical Recruiter and as a Business Partner in the tech sector, I’ve enjoyed witnessing and experiencing the recruitment world evolve and transform into a new form of Recruitment Marketing and have gained experience in the following areas: Recruitment and Sourcing, Employer Brand, Social Media presence, Event and communities, Service Design, Planning & Implementing Global Strategic projects etc.

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Karen Norato

Head of Engagement Champions Network and Race Ambassador

Civil servant for 17 years over two government departments. Highly experienced in customer service and Employee Engagement for over 9 years. Facilitator, Leader and Friend to over 1,000 Employee Engagement Champions as the head of the Engagement Champions Network in the Ministry of Justice

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Danielle Macleod

Co-Founder

Danielle worked with Sky for 11 years, latterly as Customer Service Director and Director of Service Operations with responsibility for over 8000 call centre advisors in the UK, India and Bulgaria.  During her leadership, NPS doubled and Sky was consistently Number One across all products according to Ofcom.  Having been an ambassador for Women in Leadership throughout her time at Sky, Danielle recently decided this was where she wanted to devote her attention.  She left Sky in March, setting up Somebody Inside with her co-partner, Nic Conway, a business that works with women from all walks of life to help them find their authenticity and create the life they long for.

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Stephen Robertson

CEO

Stephen has been CEO at the Big Issue Foundation since July 2007. His previous role was Director of Commercial Operations at Shelter, where he had responsibility for a chain of 100 charity Stores, a mail-order business and a Training business primarily focusing on Housing professionals. Stephen was a member of the Senior Management Team with cross organisational responsibility for the strategic management of the Charity. Stephen was at Shelter for 13 years.

Stephen helped found and ultimately chaired the professional body that represents the majority of Charity Retailers in the UK, ‘The Association of Charity Shops’. Stephen is a Trustee of the homeless health care charity, London Pathway, a Trustee of TRAID, a charity committed to protecting the environment and reducing world poverty by recycling and campaigning at home and Chair of the Board of Trustees of Shoreditch Town Hall Trust.

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Glenn Grayson

Internal Communications and Engagement Partner

Glenn has a passion for engaging, motivating and developing individuals and teams through creative communication solutions – making the ordinary extraordinary!

With a wealth of experience in retail management and learning & development, he creates memorable moments that surprise, amaze and inspire team members during their everyday working life, whilst working towards business objectives.

Since joining Missguided in July 2017, his main focus is to develop an engagement strategy in line with the People Proposition to support recruiting, retaining and developing the best talent.

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Tony Vickers-Byrne

Chair of Health and Work Programme & Director of HR

Tony has over 20 years’ experience at director level, primarily in the NHS, where he has also led on facilities and communications at the Royal Surrey County Hospital.

Tony was HR Director at the Health Protection Agency for five years prior to moving to PHE in April 2013.

Tony also chairs PHE’s Delivery Board on Health and Work, which has been set up to work with business, national and local government and the public sector to help employers improve the health of the 27 million adults in employment in England.

Tony is also a member of NHS England’s Equality and Diversity Council, a lead mentor in Race for Opportunity’s mentoring circles and a member of the Civil Service schools mentoring programme.

Tony is a Chartered Fellow of the CIPD and lives in Dorking in Surrey.

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Stuart Eames

Operational Improvement Manager

I am an energetic, positive and dedicated individual who relishes opportunities to work at pace. I have a keen eye for detail and am able to analyse data quickly and strategically to form well considered outcomes. I thoroughly enjoy meeting and building rapport with individuals at speed and have been very successful at developing working relationships where a harmony, purpose and drive are essential.

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Miriam Al-Sayed

Communications Lead

Miriam Al-Sayed, Internal Communications Manager at OVO Energy, has been responsible for launching a new intranet and starting the journey towards full digitisation of their internal communications.

Miriam started her career at Lloyds Banking Group where she held a variety of roles in communications and engagement, working on industry-wide projects. Miriam has a degree in Italian Studies which sparked her love of language.

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Laura Barbour

European Engagement Manager

With over 20 years in the Internal Communications field Laura has worked in an assortment of industries including water, oil, social housing and financial services.  Laura is now European Employee Engagement Manager for Formica Group Europe which has 1000 employees based across Europe. Although a small number of employees – the challenge comes when they speak five different languages; operate across three shifts and 80% of them do not have computers or email.    Moving from eight years in financial services into non-digital manufacturing world was a total culture change for Laura.  Over the past two years Laura has developed an undying passion for communicating in the operational industry, especially when targeting engagement for non-wired/manufacturing employees.

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Neil Taylor

Employer Brand and Digital Manager

Neil is a digital communications and employee engagement specialist with a background in TV and multimedia content production.

He is the Employer Brand and Digital Manager at Anchor, England’s largest not-for-profit provider of housing and care for the elderly. Neil has worked across HR, Communications, Production and Development roles at the BBC, ITV and RDF Media. He’s focussed on delivering digital solutions to the challenges of employee engagement and recruitment.

He’s passionate about the role enterprise social media plays in giving employees a voice and the benefits this can bring.

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Chris Newstead

Head of Internal Communications

Chris Newstead MCIPR has been Head of Internal Communications at Wellcome for the past 8 years. For the 15 years before he was in marketing and PR working in telecoms & broadcast.

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Gemma Lee

Employee Experience Manager

A Senior Communications and Business Change consultant with a passion for driving success in business transformation projects. An enthusiastic, positive and effective communicator with extenstive experience in dealing with the challenges of change and people. A collaborative manager with 8 years experience in managing and leading teams.

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Afeef Hussain

Regional Director of Training

Extensive experience in Human Resources Management, Training, and Development Initiatives for world-class luxury resorts and hotels. Experience in design and facilitating Brand Customer Service Training Programs to create world class service cultures. Developed Customer Service Brand Programs for Brands such as Atlantis Dubai, One&Only Resorts, and LUX* Resorts and Hotels.

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Gorkan Ahmetoglu

Lecturer of Business Psychology

Dr Gorkan Ahmetoglu is a Lecturer of Business Psychology at University College London (UCL) and the co-founder of Meta Profiling Ltd. He has previously held the positions of Director of Management and Entrepreneurship, Director of Digital Entrepreneurship, and Director of Consumer Behaviour at Goldsmiths, University of London. He has also taught at London’s City University and Heythrop University. Gorkan is the author of Personality 101, the editor of the Wiley Handbook of Entrepreneurship, and has published numerous articles and reviews in leading academic journals as well as authored in Harvard Business Review and Management Today.

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Sian Cargan

International Internal Communication Director

Sian joined CDK Global (then ADP) in 2014 as Internal Communications Manager. Responsible for building an international communications strategy that would engage Associates in 27 countries worldwide, Sian has established new channels, hosted global events, and worked closely with the Engagement team to launch a new survey and extend the reach of communications through a network of Champions. In January 2017 she was promoted to Internal Communications Director.

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Gisela Velterop

Learning & Development Manager

Gisela joined CDK in 2013 after completing a Masters degree in Industrial and Organisational Psychology at Erasmus University, Rotterdam. Since then, Gisela has managed and implemented different networks of Engagement Champions across the globe, as well as creating CDK’s first engagement strategy, which included the launch of a new survey. In her current role as Learning & Development Manager, Gisela continues to embed engagement through management and leadership programmes, and finds new ways to drive forward CDK’s engagement strategy.

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Professor Isaac Getz

Professor/Speaker

Isaac Getz is a Professor at ESCP Europe business school and author of books and articles. He has been instrumental for the corporate liberation movement involving hundreds of companies and institutions.

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Isabelle Krauss

Head of Unit "Customers, Communication and Governance", Directorate-General for Informatics, European Commission

Isabelle Krauss has worked for the European Commission as a public servant for over 20 years, in the Trade, Competition and IT departments. She has been instrumental in the transformation of the IT department into a more modern, collaborative and open organisation through staff engagement and organisational development actions. In addition to her management role in IT governance, customer relationship  management and communication, she takes an active interest in how organisations can be transformed from the inside with the people at the centre.

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Dace Kalnina

Internal Communication Professional

A civil servant in the European Commission. With a solid background in learning and development and expertise in internal communication, I have been working with staff engagement and cultural change questions since 2013.

My role has been to connect the dots between the strategy and implementation, to create opportunities for real conversatioins to happen, to hear what has not been said and read what has not been written.

I’m always curious to learn what makes the people to go an extra (s)mile.

Agenda

WEllcome Trust Case Study: Transparency in practice

Chris Newstead, Head of internal communications, Wellcome

Wellcome has committed to a culture of empowerment for all staff members. Underwritten by wanting to improve the transparency of decision-making within the organisation, the IC team focuses on pushing leadership communications whilst finding more ways to hear the true employee voice. Unfiltered and authentic feedback can be golden, but it’s not always easy to balance that with what’s in the organisation’s best interests. Chris will share examples of how the approach has been tested in practice around sharing staff survey results, presenting gender pay gap data and explaining changes to strategy.

Chris Newstead

Chris Newstead

Wellcome
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Chris Newstead

Chris Newstead

Head of Internal Communications

Chris Newstead MCIPR has been Head of Internal Communications at Wellcome for the past 8 years. For the 15 years before he was in marketing and PR working in telecoms & broadcast.

European Commission Case Study: A story from the European Commission: Step by step, day by day

Isabelle Krauss, Head of Unit, European Commission
Dace Kalnina, Internal Communication Professional, European Commission

What is more important: The process or the outcome? The final destination or the journey itself?

In a large public organisation like the European Commission (36 000 people) there are several staff engagement initiatives happening at Directorate-Generals level (there are 43 in total). Isabelle Krauss and Dace Kalnina will tell a story from the Directorate-General for Informatics where a culture transformation process has been in place for the last 5 years.  The presenters will share their observations and lessons learned. In addition, they will explain how the organisation needed to tap into internal talent to make the change possible with a very little budget available, mostly investing in good conversations and opening pathways for collaboration.

Isabelle_Krauss

Isabelle Krauss

European Commission
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Isabelle_Krauss

Isabelle Krauss

Head of Unit "Customers, Communication and Governance", Directorate-General for Informatics, European Commission

Isabelle Krauss has worked for the European Commission as a public servant for over 20 years, in the Trade, Competition and IT departments. She has been instrumental in the transformation of the IT department into a more modern, collaborative and open organisation through staff engagement and organisational development actions. In addition to her management role in IT governance, customer relationship  management and communication, she takes an active interest in how organisations can be transformed from the inside with the people at the centre.

Dace_Kalnina

Dace Kalnina

European Commission
X
Dace_Kalnina

Dace Kalnina

Internal Communication Professional

A civil servant in the European Commission. With a solid background in learning and development and expertise in internal communication, I have been working with staff engagement and cultural change questions since 2013.

My role has been to connect the dots between the strategy and implementation, to create opportunities for real conversatioins to happen, to hear what has not been said and read what has not been written.

I’m always curious to learn what makes the people to go an extra (s)mile.