03rd May 2018

2018 Employee Engagement Summit

Victoria Park Plaza, London
Register Sponsor

2017 Highlights Video

Employee Engagement Summit

Europe's biggest employee engagement event

Engage Business Media’s third annual Employee Engagement Summit, held in April 2017 with a new record attendance of 500, is being universally acclaimed by delegates, sponsors and speakers as a roaring success as the Summit firmly establishes itself as the biggest and best of its kind in Europe.

From a scintillating scene setting opening keynote on the very purpose of work from former Employment Relations minister Jo Swinson, to packed focus group sessions, to more than 20 case study presentations from organisations as diverse as Harrods, Thomson Reuters, Heathrow Airport, the NHS, Vodafone, LV= and the Civil Service, the Summit had something for everybody.

The scene is now set for our fourth Annual Employee Engagement Summit taking place on 3rd May 2018 – it’s definitely a date for your diary!

3 PLENARY KEYNOTES | 45+ SPEAKERS | 600+ DELEGATES | FOCUS GROUP SESSIONS

The 2017 Summit in pictures

PR-1080x510

Event quick facts

chief exec plenary keynotes

45+ speakers

600+ delegates

2 seminar rooms

focus group sessions

world-class case studies

2017 Topic Streams Included

Employee & Customer Engagement, Links to Performance & Profitability – Part 1 and 2
Internal Communications and Voice of the Employee – Part 1 and 2
Learning & Development
Evolution of Work
Future of Work
Strategy & Leadership
Transformation & Change Management
Reward & Wellbeing

2017 Speakers

Cathy Brown

Cathy Brown

Engage for Success
Lucy Standing

Lucy Standing

The Assoc. for Business Psychology
Business Minister Jo Swinson MP, returned from maternity leave.

Jo Swinson

Former Employment Relations Minister
victoria-silverman

Victoria Silverman

Thomson Reuters
Niall Ryan-Jones

Niall Ryan-Jones

Harrods
paula-stannett

Paula Stannett

Heathrow
heather-mustafa

Heather Mustafa

Nationwide Building Society
louisa-mellor-002

Louisa Mellor

DS Smith
Photo by Guy Harrop **FREE TO USE** 
22/07/14. NHS Healthcare various

image copyright guy harrop
info@guyharrop.com
07866 464282

Darryn Allcorn

Northern Devon Healthcare NHS Trust
sharon-kemp

Sharon Kemp

The Co-Operative Group
Nicole Ferguson

Nicole Ferguson

WWL NHS
clare-martin

Clare Martin

Jardine Motors Group
Nupur Mallick_Photograph

Nupur Mallick

Tata Consultancy Services
Rupert McNeil

Rupert McNeil

UK Civil Service
antony-robbins

Antony Robbins

Museum of London
moira-clark-new

Professor Moira Clark

The Henley Centre for Customer Management
jane-barrett

Jane Barrett

The Career Farm
robert-leeson

Robert Leeson

Vodafone
Sonya Brooke

Sonya Rooke

NI Water
jodie-wissmiller

Jodie Promod

Grant Thornton UK LLP
laura-stewart-berry

Laura Stuart-Berry

Grant Thornton UK LLP
Photo©John Cassidy The Headshot Guy®
www.theheadshotguy.co.uk
07768 401009

David Walker

Personal Group
Amina Graham

Amina Graham

RHP
Chloe Marsh RHP

Chloe Marsh

RHP
andrew-dodman

Andrew Dodman

University of Sheffield
Gary Butterfield

Gary Butterfield

Everyday Juice Limited
Ross Parker2017

Ross Parker

LV=
Denise Willett Achievers (002)

Denise Willett

Achievers EMEA
Sarah

Sarah Marrs

Qualtrics
Adam Charlesworth

Adam Charlesworth

Academie du Service UK
Graham Technology Web portraits

Steven Thurlow

Verint
James pic (002)

James Sutton

Raleigh International
Paul Dickinson

Paul Dickinson

Consultant, previously Virgin Atlantic Sales and Marketing Director
Ed Jones (002)

Ed Jones

Beekeeper
Lauren Campbell

Lauren Campbell

Beekeeper
BONNIE digital pic Brussels (002)

Bonnie Cheuk

Euroclear
David Bowman

David Bowman

Fresh Intranet
Victoria Lewis-Stephens 440x440

Victoria Lewis-Stephens

Instinctif
Derek Tong

Derek Tong

CIPD
Rich Marsh (003)

Rich Marsh

Dale Carnegie
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Cathy Brown

Executive Director

As the Exec Director for Engage for Success I engage and energise audiences around business change, leadership and innovation. I passionately believe that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country.

Engage for Success is a social movement committed to releasing the capabilities of employees to improve performance, instigate growth and enhance wellbeing. It operates across the public, private and third sectors and enjoys significant Government support.

As director for Engage for Success, I have wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, I recognise the importance of values, good management practices, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

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Lucy Standing

Vice Chair

I could tell you all the letters I have after my name or about the projects I’ve managed or clients I’ve had – but I don’t believe you care about any of that. If you are reading my profile (thank you) then I’d like this time to be more usefully employed.

I’m a business psychologist (same as occupational, organisational or industrial) which means you’d work with me if you believe your organisation could achieve more through its people – but maybe you aren’t quite sure how.

I’m also a social entrepreneur. Ideas are worth very little – and rather than fantasize, I like and get huge reward from making things work.

– I am very pragmatic. I always think about things from the point of view of ‘will that work in reality’? I’m not precious over how things have to be done – different organisations require different approaches.
– I’m not motivated by money. I give back, run a not for profit site and do my job because I love it – not because I need to.
– I’m direct and I don’t beat around the bush. I probably need to exorcise a little more tact at times.
– I am cognisant of my role – I’m not superior or precious. I won’t get irritated or stroppy if you don’t adopt everything I say, but I will challenge you.
– I have lots of energy to get things done and never miss a deadline.
– I provide a service, but relationships I have with clients or other peers are reciprocal: I respect them and they respect me.
– I believe happiness is overrated. I’d much rather be engaged and excited about something. Whatever happens I’m never bored. I make the most of things.
– I’m forever an optimist and try to see the good and positives in a situation. I play to my strengths and encourage others to do the same.

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Jo Swinson

In September 2012, Jo Swinson became Minister for Employment Relations and Consumer Affairs in the Department for Business, Innovation and Skills and Women and Equalities Minister. She was elected as the Liberal Democrat MP for East Dunbartonshire in 2005.

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Victoria Silverman

Director of Innovation Enablement, Global

Victoria Silverman is a global engagement specialist who gets results by using visuals, words and ideas to inspire collaborative behaviours and to build the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Until recently, Victoria led Thomson Reuters’ global employee engagement for Diversity & Inclusion and Corporate Responsibility, delivering record breaking, award-winning campaigns including: Women Who Rock! a celebration of women and the men who support them in the workplace; On Side With Pride, to support LGBTQ colleagues and programs; Steps to a Smaller Footprint, an energy efficiency drive that supported the reduction of $1 million in energy bills; and We4She – a month-long UN-related initiative to inspire male and female employees to mentor, coach or sponsor a woman or girl – which drew 49k views, likes, comments and 1k pledges among the company’s 50k-strong workforce in 100 countries. Her most recent campaign #dare2disrupt dares employees to live and love innovation at work.

She has also been communicator in chief for the London HR community, which was all about bringing people together, breaking down silos and sharing knowledge. Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd and founder of the parenting online community BeTeenUs.com.

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Niall Ryan-Jones

Head of Employee Engagement

Niall Ryan-Jones has worked in retail his entire career for various companies such as Primark, Debenhams, House of Fraser, Liberty and Harrods.

For the last 15 years Niall has worked specifically in the employee engagement space starting in internal communications, which later expanded to incorporate employee engagement and employer brand management.

In recent years his career has taken a new direction, which now sees him working as Head of Employee Experience at the world famous retailer, Harrods.

His role encompasses many employee touch points such as internal communications, benefits and recognition, corporate responsibility, corporate health, employee engagement and employer brand management.

Over the years Niall’s work has assisted transformation within the organisation to the point where Harrods has received numerous accreditations, such as being a ‘Best Company to Work For’,  ‘Top Employer ’ six years in a row, Accredited by Glassdoor and LinkedIn. In addition to this employee turnover is the lowest amongst its peers and employee engagement is at a healthy 80%. This has undoubtedly gone some way to enabling Harrods to deliver industry leading levels of service, sales and profit, over the last 10 years.

Niall’s ongoing focus is to ensure employees are equipped and inspired to deliver an exceptional customer experience, which is underpinned by an exceptional employee experience. This will enable Harrods to maintain its desired position to be the employer of choice within luxury retail.

 

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Paula Stannett

HR Director

Paula was appointed to HR Director in January 2013. She has worked at Heathrow for 13 years, most recently as HR Director for our Airports Division and Support Services and previously as programme lead for Heathrow’s Winter Resilience. Paula has a strong record of engaging staff to successfully put in place organisational change and improvement.

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Heather Mustafa

Senior Project Manager

My work focuses on the Distribution channels, specialising in projects that support delivery of the people plan, strategy and culture.

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Louisa Mellor

Group Employee Communications Manager

Louisa Mellor, Group Employee Communications Manager at DS Smith, qualified with an MSc in Human Resource Management and Organisational Analysis from King’s College London, specialising in work engagement and commitment. Since then Louisa has continued to pursue this area of interest through a variety of HR roles, always driving to create a working environment that enables employees to thrive and perform against aligned goals. Most recently she has supported communication, culture change and employee engagement throughout acquisition and integration processes on a global scale.

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Darryn Allcorn

Director for Workforce and Organisational Development

Darryn qualified as a registered Nurse in 1995 and started his career in acute medical nursing, undertaking a variety of nursing roles before developing an interest in Education and Organisational Development. Initially this transition was as a clinical educator both within the NHS and University arenas, the passion for Organisational Development continued and he was appointed as Head of Education and staff development in 2005.

In 2010, he was appointed Assistant Director for Workforce at Northern Devon Healthcare NHS Trust. During this time he led a number of service developments and changes in processes that have enhanced staff experience and access to development, whilst supporting a portfolio of Organisational Development and implementing a process that enabled detailed workforce planning, and enhanced the cohesion of workforce systems.

Darryn expanded his role in January 2014 to become interim Director for Workforce and Organisational Development which includes a wide portfolio of Human Resources, Equality and Diversity, Occupational Health including health and wellbeing, staff development, workforce systems and planning. He has established models that support staff engagement and enhanced key workforce systems and infrastructure, key areas of success include apprenticeship models, widening access and engaging the young workforce, use of technological solutions.

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Sharon Kemp

Colleague Engagement Business Partner

Driven, straight talking individual with a passion for realising both social and commercial benefits through creative and innovative communications and engagement.

I’m fascinated by human behaviour and love the challenge of taking people on a journey through change.

I’ve enjoyed in house roles within the pharma and utilities sectors, developing communication and engagement programmes through several mergers, acquisitions and JVs before joining the agency world with Corporate Culture. During that time I was lucky enough to work on some amazing change programmes for a variety of public, private and NFP clients that made a real difference. I now find myself back in-house at Co-op as part of the engagement  team in HR during its most transformational period yet. I like getting to grips with a challenge and helping an organisation crystallise what it is they are trying to achieve then developing a tailored solution that will help them achieve it.

Specialties: Culture Change, Change Management, Lean Sigma, Marketing Communications Strategy, Social Marketing, Behaviour Change, Health Communications, Internal Communications, Employee Engagement, Stakeholder Engagement, Business Development, Coaching and Leadership Development

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Nicole Ferguson

Head of Staff Engagement

Nicole is a Chartered Occupational Psychologist, and began her career within Organisational Development for the Facilities Management industry. She has also spent time working in consultancy, advising and supporting a number of organisations including FTSE 100 companies and the NHS. In 2012 Nicole worked in occupational psychology consultancy specialising in employee engagement and psychological well-being. She then joined the NHS in 2013 as Head of Staff Engagement for Wrightington Wigan and Leigh (WWL) NHS Foundation Trust, bringing with her the knowledge and experience gained from working in the engagement/well-being field. She is responsible for embedding a culture of employee engagement through the national award winning “Go Engage” Programme and works in partnership with staff and senior leaders to enable sustainable employee engagement. As a result, in 2014 and 2015 WWL achieved its best national staff survey results to date, reaching the top 10% of NHS Trusts. The organisation also gained runner up in the Health Service Journal/Nursing Times top 100 Best NHS organisations to work for and is one of the top performing hospitals in the North West.

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Clare Martin

Group HR Director

Clare has more than 20 years’ senior management experience working across multiple industry sectors, but has always worked in fast paced environments and with organisations undertaking transformation and change including M&A activity.

Clare is recognised as a leading figure in retail HR and speaks regularly at a number of leading industry events. She is commercially astute and result driven, with a proven track record of success leading multiple complex projects simultaneously. Her career also allows her to give an expert analysis of organisational development, change, strategic planning and executing customer experience programmes.

Clare holds a post graduate diploma in HR Management, is a Fellow member of the CIPD and has a Masters certificate with the Financial Times in Non-Executive Directorship. She is passionate about bringing a greater gender balance into the UK workplace and is a key industry figure in leading this shift in perception. One of Clare’s chief objectives is to show the UK that automotive retail is an enjoyable and satisfying career for talented people, regardless of their gender.

Career landmarks:

  • Clare was born in Manchester, educated in Manchester and now lives in London
  • 2004 – Group Head of Commercial HR & Change for Shop Direct Group –
  • 2010 – 2012 – Group HR Director at Daisy Communications. During her last 12 months at Daisy she was seconded into the Customer Experience Director role.
  • 2012 – 2013 – HR Consultant at Home Retail Group PLC
  • 2014 – 2015 – Global HR Director E  Front
  • 2015 – Present – Group HR Director at Jardine Motors Group
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Nupur Mallick

Director HR, UK & Ireland

Nupur has been with Tata Consultancy Services (TCS) for 19 years and in December 2005 she was appointed HR Director for UK & Ireland. In this role Nupur is responsible for the end to end HR function for over 11,000 employees from 39 nationalities.

Her areas of expertise include integrating teams in culturally diverse set-ups, driving operational excellence, retaining and developing talent and structuring compensation & benefits.

Her excellent people and change management skills have helped TCS grow substantially in the geography. Under her leadership, TCS UK & Ireland has achieved the ‘Investor in People’ certification and retained the Gold status for the second time and awarded Britain’s Top Employers for five consecutive years.

Nupur’s focus as HR Director extends beyond the work force to the community. TCS in the UK achieved the platinum plus standard for its performance in Business in the Community (BitC) Corporate Responsibility Index.

Prior to this role, Nupur was HR Head for TCS Mumbai with over 10,000 employees. She was responsible for driving performance oriented culture, establishing world class induction process, career and succession planning and employee engagement.

She has been with TCS since 1997 working in various strategic HR roles contributing to the growth of the company from few thousand to over 340 000+ employees across the globe.

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Rupert McNeil

Chief People Officer

Rupert was appointed as Government Chief People Officer on 1 January 2016, joining the Civil Service from Lloyds Banking Group, where he was Group HR Director.

Rupert began his career at the Confederation of British Industry before becoming a partner in Arthur Andersen and Deloitte. Since then he has worked for Barclays Bank plc, first as Executive Management Director and then as the HR Director for Global, Retail and Commercial Banking, and at Aviva where he was UK HR Director and then HR Centre of Expertise Director.

 

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Antony Robbins

Director of Communications

Antony Robbins, 52, is the Director of Communications at the Museum of London and Museum of London Docklands.  He joined as the organisation opened its £22m Galleries of Modern London in 2010.

The museum’s focus is on becoming better known and reaching more people and it has invested considerably in digital technology. Its award-winning StreetMuseum app and films on YouTube have helped connect it to a cooler, more contemporary London audience. This has both helped shape the museum’s brand and build its visitor numbers.

The museum now has plans to leave its current site. By 2021 it will open up a state-of-the-art new museum just up the road in London’s nearby West Smithfield.

Much of Antony’s career has been in international relief and development. He worked at the UK government’s Department of International Development and for aid agency CARE International. His role took him across Latin America, Asia, the Balkans and sub-Saharan Africa.  Antony was born in London – the city he still calls home.

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Professor Moira Clark

Director

Moira is the Director of the Henley Centre for Customer Management (HCCM), a consortium of organisations who are passionate about improving their customer experience. Moira helps members achieve this by:

> Identifying challenging issues that are inhibiting business performance
> Planning a research programme and a series of workshops to address these issues
> Leading the research programme and undertaking specific research projects
> Sharing insight and thought-leadership developed over 25 years of working with a wide variety of
industries

Moira consults for a number of leading UK and international companies and am a frequent keynote speaker at many public and in-company seminars and conferences around the world.

Major area of research and consulting is in Customer Management, Customer Retention and Internal Marketing. Moira works extensively in the area of culture and climate and the critical linkages between employee behaviour and business performance.

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Jane Barrett

Author and Career Coach

For 16 years I’ve worked with executives in corporates to help them proactively take charge of their career. My work helps people be more engaged and productive at work, a win/win situation for employee and employer.

I am a guest lecturer to exec MBAs, full-time MBAs and alumni at some of the leading business schools in Europe. In January 2017 the 2nd edition of the book I co-authored ‘If not now, when? How to take charge of your career’ will be published by Bloomsbury. I have been a guest on Radio 4, PM Programme and been featured in the Financial Times

Originally a Chartered Surveyor I changed career into recruitment where I recruited for a range of organizations including banks, FMCG, blue chip, private and start up Ccompanies.  My last corporate role was as a Recruitment Manager for PricewaterhouseCoopers. I am driven by a desire to help people grow their own career and have a popular podcast on iTunes called ‘Grow Your Own Career’.

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Robert Leeson

Head of Global Office IT

Robert has a diverse International business background, leading Sales, Support and Customer Delivery functions for various technology organizations, both in Europe and North America. After relocating from the USA in 2009, Robert joined the Vodafone Group technology team where he directed global technology teams across Architecture, Service Design, Delivery and Operations disciplines. Robert has led has led the Vodafone Global Office IT function for the past 3 years.

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Sonya Rooke

Head of Organisational Development

Sonya has worked with Siemens, the Co-Op Group, Eversheds Law Firm, and since 2008 as a freelance consultant. Moving to Northern Ireland in 2011 Sonya worked with the Department for Social Development supporting the Executive Team on the implementation of Welfare Reforms. With a broad range of transformation experience gained in fast-paced and challenging environments, Sonya understands the importance of engagement in delivering change successfully. Joining NI Water in 2015, Sonya works closely with the Executive Leadership Team developing an Employee Engagement strategy to support the delivery of a transformed organisation by 2021.

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Jodie Promod

Head of Internal Communications

Jodie works closely with senior leaders and colleagues to understand the engagement needs of the firm and then develop internal communications to meet these. She sets the strategic direction of internal communication and is responsible for the development of communication vehicles. Prior to working at Grant Thornton, she managed internal communications at automotive supplier Delphi Corp., in the USA.

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Laura Stuart-Berry

Shared Enterprise Lead

Laura is Grant Thornton UK’s top advocate for shared enterprise, working to accelerate the adoption of shared enterprise behaviours across the firm and in everything we do. Prior to her role as Shared Enterprise Lead, she was Chief of Staff to CEO Sacha Romanovitch. She also has 10 years’ experience of working in client-facing advisory roles.

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David Walker

Chief Commercial Officer

David Walker joined Personal Group as Chief Commercial Officer in 2012. Having spent the early part of his career working for Barclays Bank in a variety of regional, commercial and International roles, David left to join BskyB and their B2B operational in 200, becoming Head of Sales for all non-domestic subscribers. David was recruited by Dyson in 2006 to help launch the Airblade hand dryer in the UK, and subsequently spent three years in Chicago as US Managing Director. Returning to the UK in 2012, David joined Personal in June of that year.

In addition to his role as Chief Commercial Officer, David also acted as Managing Director of Lets Connect, Personal Group’s salary sacrifice home technology offering, in 2015 and 2016, growing the business over 100% in this time. Throughout his career, David has specialised in leading high growth of new and turnaround organisations, using the power of the individual to deliver performance beyond their expectation. A highly experienced speaker on the topic of Employee Engagement, David firmly believes that to achieve true employee engagement, you need to blend two critical factors – Technology and People. By creating highly effective strategies and programmes that blend these two aspects of business in the 21st Century, organisations can gain a competitive advantage in their marketplaces. David has delivered many presentations around the world on wide ranging topics, from reducing carbon footprints to how mobile phones are transforming employee communication.

Personal Group deliver game changing employee benefit and engagement programmes, offering a leading edge Employee Services App. David is a passionate about harnessing the power of new technology with the market truth that mobile communications are developing as fast as ever. He beleieves it has never been quicker, simpler, easier and cheaper to transform organisations’ communications and engagement strategies, given the rate of technological change in the market change. However David will always argue that this is one side of the “engagement equation”. With the changing nature of employee demographics – Gen Y becoming business leaders, increasing gender equality, multiple generations in the workforce – that people should rank parri passu with Technology, and the best companies know this.

An exile of Newcastle Upon Tyne, David now lives in South Northamptonshire with his family, and relaxes by playing golf, watching both Newcastle United and Northampton Saints fervently, and spending time with his two young children.

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Amina Graham

Group Executive Director of Corporate Services

Amina Graham joined RHP as the Executive Director of Corporate Services in 2008 after 22 years at Marks and Spencer. She has a wealth of business experience in customer service, people management, organisational development and complex change delivery. At M&S she led the successful delivery of a portfolio of strategic programmes which made a significant contribution to the group’s return to growth. Amina’s commercial acumen and expertise in customer service has helped RHP deliver sector leading digital services; achieve the gold standard in Investors for People; gain first place in the 2016 Great Place to Work list; win the 2015 CIPD overall award for best employer and employee engagement; RHP being recognised as the most innovation friendly organisation in the housing sector; and RHP becoming one of the top performing organisations in the sector with customer satisfaction at 85% and employee satisfaction at 95%. Amina’s innovative approach was recognised in the HR Most Influential 2016 list.

Shaun Smith, author of critically acclaimed business books “Bold – how to be brave in business and win” and “On Purpose” recently did a case study of RHP.

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Chloe Marsh

Head of Engagement & Communications

Chloë’s experience in HR, L&D and Communications has driven forward award winning employee engagement initiatives and UK leading levels of employee satisfaction, that have in turn delivered better business results. She joined RHP in 2009 as an HR Generalist and in 2011 became their Learning and Development Manager. Chloë played a key role in developing and embedding their cultural change programme ‘iamrhp’, leading to a significant increase in employee engagement with satisfaction moving from 88% to 97% and RHP gaining a top five place in the Sunday Times Best Companies list for not-for-profit. Since becoming Head of Engagement 18 months ago, Chloë has helped RHP reach new heights in employee engagement. They gained Investors in People Gold at the very highest level and were named ‘Gold Investors in people employer of the year’ in the summer of 2015. To top it all, in September 2015, RHP won ‘Best employee engagement initiative’ at the CIPD People Management awards and were also crowned overall winners for ‘outstanding people practises’.

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Andrew Dodman

Chief HR & Corporate Officer

Andy Dodman is the Chief Operating Officer at The University of Sheffield, responsible for a range of services to its 8,000 staff and 27,000 students. Under his leadership, Sheffield is the only University to appear in the Sunday Times Top 100 Best Companies to Work For List.

Prior to becoming the COO, he was the HR Director at the University and undertook a range of national and sectoral roles, including the Chair of the Russell Group HR Directors Forum (representing the leading UK research-intensive universities) and member of the Universities HR (UHR) national executive committee.

Andy has been nominated as the national HR Director of the Year a number of times and has appeared in the Top 10 of HR Magazine’s Most Influential HR Practitioners List in 2015 and 2016.

Andy was educated at the University of Bath (BSc) and the University of Leeds (MBA) and is a Chartered Fellow of the Chartered Institute of Personnel & Development.

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Gary Butterfield

Co-Founder and Executive Director

With a BSc (Hons) in Sport, Health, Exercise & Nutrition from the University of Leeds, Gary started his career coaching professional athletes. Later, Gary saw an opportunity to combine his boundless enthusiasm and expertise within the fitness and health industry with Andy Dodman’s desire to suggest workforce engagement and wellbeing. Since then, they have created Juice, an award winning staff wellbeing offer at The University of Sheffield and beyond.

Following its success, Everyday Juice Limited was created in 2015 as a subsidiary business of the University, and Gary now manages the health and wellbeing provision for a range of organizations.

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Ross Parker

People & Communication Manager

Ross is an experienced People and Communication Manager with an impressive track record for implementing new engagement initiatives boasting industry leading results.

Ross was instrumental in LV= winning Best Employee Engagement Strategy at the 2016 UK Customer Satisfaction Awards and now leads Engagement activities for a diverse 3500 General Insurance workforce. His influence in shaping and embedding a people centric consciousness within the GI Claims arena in particular saw him recognised in the Young Achiever category at a number of industry awards.

Ross is an advocate for engagement being operationally led and believes it to be critical to fully understanding context, root cause and future engagement risks.

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Denise Willett

Senior Director

As Senior Director of Achievers EMEA, Denise is focused on helping our clients build successful recognition programmes that align with strategic business objectives. Since 2012, she has had the opportunity to lead and develop a fantastic team of Customer Success Managers and partner with many diverse, global organisations who share her passion for creating a work environment committed to employee recognition and engagement.

Denise has over 16 years of experience working with large enterprise, global organisations. Prior to joining Achievers, she spent 13 years at IBM Canada, where she specialised in technology services. Denise holds a Bachelor of Commerce degree from the Saint Mary’s University in Halifax, Canada.

Come along to Hall 1 at 11.30 to gain insight on how Achievers clients are driving performance and profitability through recognition and engagement.

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Sarah Marrs

SME Employee Engagement

Sarah has been specialising in designing and running Employee Engagement surveys for seven years. She joined Qualtrics in April 2015 after spending some time in-house at Tesco delivering their global employee survey.  Prior to Tesco Sarah worked at the Hay Group for 4 years based in their Melbourne, Australia office. She led accounts for their largest clients in the region, designing and delivering impactful survey programs.  Sarah has particular experience in delivering surveys to Financial Services and Retail organisations, and is a big believer in the power of listening to and acting on employee feedback. At Qualtrics she works with organisations looking to explore innovative ways of getting feedback from their employees, helping them find solutions that are both robust and innovative.

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Adam Charlesworth

Leadership Consultant and Educator

Adam Charlesworth is a leadership consultant and educator who, despite being as English as they come, has been a Francophile for as long as he can remember and Paris-based for over twenty-five years. For almost as long as that, he has been helping managers at all levels across a wide range of industries reconnect with what their organisations, their teams, and most importantly, their customers, really want from them.

Educated in Virgil and Voltaire but (if he’s honest) just as passionate about Def Leppard, Ducatis, and Call Of Duty, Adam draws inspiration from the paradoxes and tensions that he believes lie behind all great companies and outstanding leaders.

He has built, developed and led Corporate Universities and leadership development initiatives for blue-chip companies in Europe, the Americas and Asia. He has been working in close association with the Académie du Service since 2013.

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Steven Thurlow

VP and Global Practice Leader Engagement Management

Steven is VP and Global Practice Leader Engagement Management, and is responsible for Verint’s product strategy working across many functions to find innovative solutions to the challenges in the CRM landscape. His main role is to drive strategy and support the execution of Verint’s Engagement Management Solutions. He works with organisations to transform their customer engagement and drive sustained and differentiated business success.

Steven is an engaging and enigmatic speaker who often presents at industry events, webinars, and customer meetings guiding organsations through the practical and obtainable business benefits of improving customer engagement.

Steven joined Graham Technologies in 1997, when it was subsequently acquired by KANA Software and then Verint. Initially recruited as Technology Director, he was then promoted to Head of Worldwide Product Strategy before moving into his current role at Verint.

Steven started his career at Scottish Power where he managed the Research and Development team for five years.. He also holds a MEng in Microelectronics and Software engineering from Newcastle Upon Tyne University.

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James Sutton

Business Development Strategist

James has worked at Raleigh International as Business Development Strategist since January 2015; he previously volunteered with Raleigh in Costa Rica and Nicaragua in 2002. James is also a Teaching Fellow in Marketing at the University of Sussex. He is an Associate Member of the Institute of Corporate Responsibility & Sustainability, and a Fellow of the Royal Geographical Society.

 

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Paul Dickinson

In a career spanning 30 years working for a variety of leading international service companies, Paul Dickinson has been at the forefront of creating unique and distinctive customer service propositions. His most recent experience as a senior executive spans both operational and sales and marketing roles. For Christie’s, the world’s leading art business, he was global operations director and then Chief Operating Officer Asia. Before that he spent 10 years at Virgin Atlantic as both Director of Customer Service and Sales & Marketing Director. In the latter role he created award winning marketing campaigns which included digital, print and TV elements and which built on Virgin’s service culture. During this period Virgin Atlantic regularly topped the league tables measuring brand admiration and respect amongst consumers. Other companies he has worked for include British AirwaysVisa InternationalAir Miles and the RAC.

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Ed Jones

Beekeeper

Ed Jones is the Account Executive for UK at Beekeeper. He is a consulting and business management professional and helps clients improve employee engagement, communication and commitment through the use of Mobile App technology. Ed is responsible for the market expansion into UK and is opening the first Beekeeper office in London.

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Lauren Campbell

Business Development UK

Lauren Campbell is responsible for Business Development at Beekeeper.

She is managing all UK accounts and represents Beekeeper at multiple events.

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Bonnie Cheuk

Director, Global Head of Digital, Knowledge & Social Collaboration

Dr Bonnie Cheuk is a strategic, hands-on, business & results-driven executive with strong digital transformation, web/digital channel management, information & knowledge management, collaboration, social media and Enterprise 2.0 expertise. Originally from Hong Kong, she has 20+ years of international work experience with multinational corporations in HK, Singapore, USA, UK and Europe. Her expertise lies in blending her deep understanding of information/knowledge management, change management, communication/facilitation principles and practices with her knowledge of the latest technologies to deliver business solutions and drive change. She has led the successful roll out of social collaboration and knowledge sharing programmes for Euroclear, Citigroup and ERM. Currently, Bonnie is partnering with the business and technology leaders to shape the future Digital Workplace experience for employees, and refreshing the web, social media, digital strategy to improve client experience for a global financial services company.

Bonnie’s doctorate research focussed on understanding the information seeking and use behaviour in the workplace context. Since then, she has developed strong interest in bringing information literacy to life in the workplace context. Bonnie publishes papers, gives lectures at universities and speaks regularly at international conferences. Bonnie is the author of “Social Strategies in Action: Driving Business Transformation” published by Ark Group in 2013. She is currently writing a chapter on “Developing the practice of on-line leadership. Lessons from the field” which will be published in an ICI Global book titled “Online Collaboration and Communication in Contemporary Organizations” later in the year.

Contact details:
https://www.linkedin.com/in/bonniecheuk
http://bonniecheuk.blogspot.co.uk/
@bonniecheuk

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David Bowman

Product Director

David has been in the Microsoft channel for a little over 15 years with most of that time spent immersed in the world of SharePoint – intranets, extranet, collaboration, employee portals, and line of business systems.

From a technical implementation role to leading development teams to solution architecture and running client programmes of work. He’s involved in and been responsible for delivering 100’s of SharePoint based, intranet solutions covering the full range of great, good and not so amazing.

These days David’s role is focussed on helping clients move to the cloud quickly and deploy attractive and engaging employee facing solutions, working with IT departments, communications and HR departments to ensure that employees get a great experience and our clients get the best value from their IT investments.

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Victoria Lewis-Stephens

Managing Partner

Victoria is Managing Partner at instinctif Partners, a leading engagement and communications agency. As a passionate advocate for the impact employee and customer engagement can have on driving business growth and performance she is responsible for developing compelling engagement strategies for some of the worlds biggest brands. Victoria specialises in helping businesses engage their people during periods of significant change, turning them into growth drivers and brand advocates. She has worked with Direct Line, Starwood Hotels, HSBC, eBay, Lloyds Banking Group, De Beers, Thomson Reuters, Unilever, Royal Bank of Scotland, Wolseley plc, British Gas, and Specsavers.

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Derek Tong

Editorial Manager

Derek Tong is Editorial Manager on the Strategy, Brand and Communications team at the CIPD, the professional body for HR and people development. Derek works with departments across the organisation and with external stakeholders to develop and implement a content and engagement strategy to help the CIPD increase its voice and influence as a champion of better work and better working lives. He has a background in news and publishing, in addition to experience in producing webinars and multimedia assets. The CIPD-sponsored Future of Work is Human initiative is one of Derek’s passions and core areas of focus — along with a newly formed taskforce he leads the program planning for the initiative, represents the CIPD in speaking engagements on the topic, and curates content on the futureworkishuman.org website.

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Rich Marsh

Consultant & Trainer

Rich is a trainer, speaker and coach working with Dale Carnegie offices across Europe. He is involved with diagnosing client needs and configuring appropriate solutions with companies at all levels and delivering the resulting material.

Prior to his current role, Rich worked full-time with Dale Carnegie (1992-2003 and 2007- 2011)

In the 1980s and early 1990s, he partnered in a recruitment company and pioneered the concept of online recruitment – prior to the internet as a commercial reality. (Later developed up by Monster.com and others.)

He also ran the UK business for Profiles International of the USA, gaining experience of 360-degree feedback systems and psychometric profiling and benchmarking.

He is currently also Managing Director of a fledgling healthcare company.

As an entrepreneur, he has appeared in the Times, FT and dozens of national and specialist publications as well as appearing on TV, radio and being interviewed by Michael Parkinson.

Testimonials

WHY SPONSOR?

Commercial opportunities include exhibition space, sponsorship packages with prime speaking slots in a stream of your choice, representation on panel debates, sponsored round table opportunities and more. Sponsors now have the opportunity of including in their package lead capture technology using iPads and iPhones providing the ability to scan delegate badges releasing contact details, presenting company literature, real time reporting and effectively recording the discussions you’ve had at the event. Following the opening plenary session seminars run in parallel whilst round table discussions take place throughout the day, providing delegates with rich engaging content.

2017 Platinum Sponsors

2017 Gold Sponsors

2017 Silver Sponsors

2017 Bronze Sponsors

2017 Partners

Previous delegates

Abellio London & Surrey · Adelie Foods Group · Affinion International Limited · Affinity Water · Aimia · Air France · Allied Healthcare · AMEX Community Stadium · Association for Business Psychology · ATS Euromaster · Aviva UK · Barclays · BMG Research · BPI · Brighton & Hove City Council · British Airways · BSI · BT · Calyx · Capita · Carluccio’s · Catalyst Housing · Charities Aid Foundation · Chiltern Railways · Circle Housing · Coca-Cola Enterprises Ltd · Commonwealth Secretariat · Community Integrated Care · Co-operative Food · Deloitte · Dimension Data · Directline Group · Dorchester Collection · dunnhumby · EDF Energy · emc europe · EMW Law LLP · Engage for Change · Engage For Success · Envisage HPC Ltd · Equniti · FirstGroup plc · GAME · Global Payments UK · Hand Picked Hotels · Herbal Life · Home Office · HSBC · IBM · Involvement and Participation Association (IPA) ·  John Lewis PLC · JUDY WU Ltd · Leeds Building Society · London School Of Economics · London Stock Exchange Group · LondonMet · Mars UK · MetLife · Metrolink · Molson Coors · National Grid · Nationwide Building Society · NFU Mutual · NHS Wales · ORC International · Post Office · Prudential · PwC · Renault Trucks · Royal Mail · SAP · SK enterprises · Sodexo Ltd · Specsavers · Stanley Black & Decker · Tate · Tesco · The Cooperative Group · The Dorchester · The Institute of Customer Service ·  The RSPB · The Westbridge Hotel · VistaJet International Ltd · Webhelp UK · Webtrends · YO! Sushi · Zendesk

Location

Website-location

3 May 2018

PARK PLAZA VICTORIA, LONDON

239 VAUXHALL BRIDGE ROAD,
LONDON SW1V 1EQ

DIRECTIONS:

The Central London Park Plaza Victoria London hotel is within minutes walk away from London Victoria National Railway station and London Underground station serving Gatwick Express. This hotel is the ideal business choice as well as for leisure stays offering easy access to the city’s most popular attractions.

From London Paddington National Railway Station (approx 25 mins)

  • Take London Underground
  • Travel via the southbound Bakerloo Line service to Oxford Circus
  • Change for the southbound Victoria Line service and depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

From King’s Cross & St. Pancras National Railway Station (approx 15 mins)

  • Take the London Underground
  • Take the Victoria Line southbound towards Brixton
  • Depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

Testimonials

Register Your Place

Standard

1 TICKET

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£595 +VAT £119 Order now

Date: 3rd May 2018

Bronze

2 TICKETS

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  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

SAVE: 16%

£995 +VAT £199 Order now

Date: 3rd May 2018

Silver

5 TICKETS

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  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

SAVE: 33%

£1995 +VAT £399 Order now

Date: 3rd May 2018

Gold

10 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

SAVE: 50%

£2995 +VAT £599 Order now

Date: 3rd May 2018

Supplier

1 TICKET

  • Industry/Service Provider
  • Access to all seminar streams
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party
£1495 +VAT £299.00 Order now

Date: 3rd May 2018