20th April 2017

2017 Employee Engagement Summit

Victoria Park Plaza, London
Register Sponsor

2016 Highlights Video

Employee Engagement Summit

Europe's biggest employee engagement event

Our third Employee Engagement Summit to be held once again at the Victoria Park Plaza in Central London on April 20 2017 promises to be the biggest and best yet.

With an opening keynote from former employment relations minister Jo Swinson and a mouth-watering plethora of case study presentations from iconic brands such as Harrods, Heathrow, Thomson Reuters, the BBC, Vodafone, Nationwide,  Grant Thornton, The Civil Service, John  Lewis, NHS, the Co-op and many more, delegates at the Summit will have plenty to get their teeth into.

The 2017 Summit will also include delegate friendly interactive technology designed to encourage networking and full immersion into the day’s proceedings. It’s an event not to be missed.

CLICK HERE TO VIEW THE PRE EVENT GUIDE

Event quick facts

chief exec plenary keynotes

45+ speakers

500+ delegates

2 seminar rooms

roundtable sessions

world-class case studies

Topic Streams include

  • Employee & Customer Engagement, Links to Performance & Profitability – Part 1 and 2
  • Internal Communications and Voice of the Employee – Part 1 and 2
  • Learning & Development
  • Evolution of Work
  • Future of Work
  • Strategy & Leadership
  • Transformation & Change Management
  • Reward & Wellbeing

2017 Speakers

Cathy Brown

Cathy Brown

Engage for Success
Lucy Standing

Lucy Standing

The Assoc. for Business Psychology
Business Minister Jo Swinson MP, returned from maternity leave.

Jo Swinson

Former Employment Relations Minister
victoria-silverman

Victoria Silverman

Thomson Reuters
Niall Ryan-Jones

Niall Ryan-Jones

Harrods
paula-stannett

Paula Stannett

Heathrow
heather-mustafa

Heather Mustafa

Nationwide Building Society
louisa-mellor-002

Louisa Mellor

DS Smith
Photo by Guy Harrop **FREE TO USE** 
22/07/14. NHS Healthcare various

image copyright guy harrop
info@guyharrop.com
07866 464282

Darryn Allcorn

Northern Devon Healthcare NHS Trust
sharon-kemp

Sharon Kemp

The Co-Operative Group
Nicole Ferguson

Nicole Ferguson

WWL NHS
clare-martin

Clare Martin

Jardine Motors Group
Nupur Mallick_Photograph

Nupur Mallick

Tata Consultancy Services
Rupert McNeil

Rupert McNeil

UK Civil Service
antony-robbins

Antony Robbins

Museum of London
moira-clark-new

Professor Moira Clark

The Henley Centre for Customer Management
jane-barrett

Jane Barrett

The Career Farm
robert-leeson

Robert Leeson

Vodafone
Sonya Brooke

Sonya Rooke

NI Water
jodie-wissmiller

Jodie Promod

Grant Thornton UK LLP
laura-stewart-berry

Laura Stuart-Berry

Grant Thornton UK LLP
Photo©John Cassidy The Headshot Guy®
www.theheadshotguy.co.uk
07768 401009

David Walker

Personal Group
Amina Graham

Amina Graham

RHP
Chloe Marsh RHP

Chloe Marsh

RHP
andrew-dodman

Andrew Dodman

University of Sheffield
Gary Butterfield

Gary Butterfield

Everyday Juice Limited
Ross Parker2017

Ross Parker

LV=
Denise Willett Achievers (002)

Denise Willett

Achievers EMEA
Sarah

Sarah Marrs

Qualtrics
Adam Charlesworth

Adam Charlesworth

Academie du Service UK
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Cathy Brown

Executive Director

As the Exec Director for Engage for Success I engage and energise audiences around business change, leadership and innovation. I passionately believe that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country.

Engage for Success is a social movement committed to releasing the capabilities of employees to improve performance, instigate growth and enhance wellbeing. It operates across the public, private and third sectors and enjoys significant Government support.

As director for Engage for Success, I have wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, I recognise the importance of values, good management practices, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

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Lucy Standing

Vice Chair

I could tell you all the letters I have after my name or about the projects I’ve managed or clients I’ve had – but I don’t believe you care about any of that. If you are reading my profile (thank you) then I’d like this time to be more usefully employed.

I’m a business psychologist (same as occupational, organisational or industrial) which means you’d work with me if you believe your organisation could achieve more through its people – but maybe you aren’t quite sure how.

I’m also a social entrepreneur. Ideas are worth very little – and rather than fantasize, I like and get huge reward from making things work.

– I am very pragmatic. I always think about things from the point of view of ‘will that work in reality’? I’m not precious over how things have to be done – different organisations require different approaches.
– I’m not motivated by money. I give back, run a not for profit site and do my job because I love it – not because I need to.
– I’m direct and I don’t beat around the bush. I probably need to exorcise a little more tact at times.
– I am cognisant of my role – I’m not superior or precious. I won’t get irritated or stroppy if you don’t adopt everything I say, but I will challenge you.
– I have lots of energy to get things done and never miss a deadline.
– I provide a service, but relationships I have with clients or other peers are reciprocal: I respect them and they respect me.
– I believe happiness is overrated. I’d much rather be engaged and excited about something. Whatever happens I’m never bored. I make the most of things.
– I’m forever an optimist and try to see the good and positives in a situation. I play to my strengths and encourage others to do the same.

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Jo Swinson

In September 2012, Jo Swinson became Minister for Employment Relations and Consumer Affairs in the Department for Business, Innovation and Skills and Women and Equalities Minister. She was elected as the Liberal Democrat MP for East Dunbartonshire in 2005.

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Victoria Silverman

Director of Innovation Enablement, Global

Victoria Silverman is a global engagement specialist who gets results by using visuals, words and ideas to inspire collaborative behaviours and to build the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Until recently, Victoria led Thomson Reuters’ global employee engagement for Diversity & Inclusion and Corporate Responsibility, delivering record breaking, award-winning campaigns including: Women Who Rock! a celebration of women and the men who support them in the workplace; On Side With Pride, to support LGBTQ colleagues and programs; Steps to a Smaller Footprint, an energy efficiency drive that supported the reduction of $1 million in energy bills; and We4She – a month-long UN-related initiative to inspire male and female employees to mentor, coach or sponsor a woman or girl – which drew 49k views, likes, comments and 1k pledges among the company’s 50k-strong workforce in 100 countries. Her most recent campaign #dare2disrupt dares employees to live and love innovation at work.

She has also been communicator in chief for the London HR community, which was all about bringing people together, breaking down silos and sharing knowledge. Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd and founder of the parenting online community BeTeenUs.com.

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Niall Ryan-Jones

Head of Employee Engagement

Niall Ryan-Jones has worked in retail his entire career for various companies such as Primark, Debenhams, House of Fraser, Liberty and Harrods.

For the last 15 years Niall has worked specifically in the employee engagement space starting in internal communications, which later expanded to incorporate employee engagement and employer brand management.

In recent years his career has taken a new direction, which now sees him working as Head of Employee Experience at the world famous retailer, Harrods.

His role encompasses many employee touch points such as internal communications, benefits and recognition, corporate responsibility, corporate health, employee engagement and employer brand management.

Over the years Niall’s work has assisted transformation within the organisation to the point where Harrods has received numerous accreditations, such as being a ‘Best Company to Work For’,  ‘Top Employer ’ six years in a row, Accredited by Glassdoor and LinkedIn. In addition to this employee turnover is the lowest amongst its peers and employee engagement is at a healthy 80%. This has undoubtedly gone some way to enabling Harrods to deliver industry leading levels of service, sales and profit, over the last 10 years.

Niall’s ongoing focus is to ensure employees are equipped and inspired to deliver an exceptional customer experience, which is underpinned by an exceptional employee experience. This will enable Harrods to maintain its desired position to be the employer of choice within luxury retail.

 

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Paula Stannett

HR Director

Paula was appointed to HR Director in January 2013. She has worked at Heathrow for 13 years, most recently as HR Director for our Airports Division and Support Services and previously as programme lead for Heathrow’s Winter Resilience. Paula has a strong record of engaging staff to successfully put in place organisational change and improvement.

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Heather Mustafa

Senior Project Manager

My work focuses on the Distribution channels, specialising in projects that support delivery of the people plan, strategy and culture.

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Louisa Mellor

Group Employee Communications Manager

Louisa Mellor, Group Employee Communications Manager at DS Smith, qualified with an MSc in Human Resource Management and Organisational Analysis from King’s College London, specialising in work engagement and commitment. Since then Louisa has continued to pursue this area of interest through a variety of HR roles, always driving to create a working environment that enables employees to thrive and perform against aligned goals. Most recently she has supported communication, culture change and employee engagement throughout acquisition and integration processes on a global scale.

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Darryn Allcorn

Director for Workforce and Organisational Development

Darryn qualified as a registered Nurse in 1995 and started his career in acute medical nursing, undertaking a variety of nursing roles before developing an interest in Education and Organisational Development. Initially this transition was as a clinical educator both within the NHS and University arenas, the passion for Organisational Development continued and he was appointed as Head of Education and staff development in 2005.

In 2010, he was appointed Assistant Director for Workforce at Northern Devon Healthcare NHS Trust. During this time he led a number of service developments and changes in processes that have enhanced staff experience and access to development, whilst supporting a portfolio of Organisational Development and implementing a process that enabled detailed workforce planning, and enhanced the cohesion of workforce systems.

Darryn expanded his role in January 2014 to become interim Director for Workforce and Organisational Development which includes a wide portfolio of Human Resources, Equality and Diversity, Occupational Health including health and wellbeing, staff development, workforce systems and planning. He has established models that support staff engagement and enhanced key workforce systems and infrastructure, key areas of success include apprenticeship models, widening access and engaging the young workforce, use of technological solutions.

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Sharon Kemp

Colleague Engagement Business Partner

Driven, straight talking individual with a passion for realising both social and commercial benefits through creative and innovative communications.

I’m fascinated by human behaviour and love the challenge of taking people on a journey through change.

I enjoyed in house roles within the pharma and utilities sectors, developing communication programmes through several mergers, acquisitions and JVs before joining the team at Corporate Culture. Since then I’ve been lucky enough to work on some amazing transformation programmes that have made a real difference. I like getting to grips with a brief and helping clients crystallise what it is they are trying to achieve then developing a tailored solution that will help them achieve it.

Specialties: Culture Change, Change Management, Lean Sigma, Marketing Communications Strategy, Social Marketing, Behaviour Change, Health Communications, Internal Communications, Employee Engagement, Stakeholder Engagement, Business Development

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Nicole Ferguson

Head of Staff Engagement

Nicole is a Chartered Occupational Psychologist, and began her career within Organisational Development for the Facilities Management industry. She has also spent time working in consultancy, advising and supporting a number of organisations including FTSE 100 companies and the NHS. In 2012 Nicole worked in occupational psychology consultancy specialising in employee engagement and psychological well-being. She then joined the NHS in 2013 as Head of Staff Engagement for Wrightington Wigan and Leigh (WWL) NHS Foundation Trust, bringing with her the knowledge and experience gained from working in the engagement/well-being field. She is responsible for embedding a culture of employee engagement through the national award winning “Go Engage” Programme and works in partnership with staff and senior leaders to enable sustainable employee engagement. As a result, in 2014 and 2015 WWL achieved its best national staff survey results to date, reaching the top 10% of NHS Trusts. The organisation also gained runner up in the Health Service Journal/Nursing Times top 100 Best NHS organisations to work for and is one of the top performing hospitals in the North West.

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Clare Martin

Group HR Director

Clare has more than 20 years’ senior management experience working across multiple industry sectors, but has always worked in fast paced environments and with organisations undertaking transformation and change including M&A activity.

Clare is recognised as a leading figure in retail HR and speaks regularly at a number of leading industry events. She is commercially astute and result driven, with a proven track record of success leading multiple complex projects simultaneously. Her career also allows her to give an expert analysis of organisational development, change, strategic planning and executing customer experience programmes.

Clare holds a post graduate diploma in HR Management, is a Fellow member of the CIPD and has a Masters certificate with the Financial Times in Non-Executive Directorship. She is passionate about bringing a greater gender balance into the UK workplace and is a key industry figure in leading this shift in perception. One of Clare’s chief objectives is to show the UK that automotive retail is an enjoyable and satisfying career for talented people, regardless of their gender.

Career landmarks:

  • Clare was born in Manchester, educated in Manchester and now lives in London
  • 2004 – Group Head of Commercial HR & Change for Shop Direct Group –
  • 2010 – 2012 – Group HR Director at Daisy Communications. During her last 12 months at Daisy she was seconded into the Customer Experience Director role.
  • 2012 – 2013 – HR Consultant at Home Retail Group PLC
  • 2014 – 2015 – Global HR Director E  Front
  • 2015 – Present – Group HR Director at Jardine Motors Group
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Nupur Mallick

Director HR, UK & Ireland

Nupur has been with Tata Consultancy Services (TCS) for 19 years and in December 2005 she was appointed HR Director for UK & Ireland. In this role Nupur is responsible for the end to end HR function for over 11,000 employees from 39 nationalities.

Her areas of expertise include integrating teams in culturally diverse set-ups, driving operational excellence, retaining and developing talent and structuring compensation & benefits.

Her excellent people and change management skills have helped TCS grow substantially in the geography. Under her leadership, TCS UK & Ireland has achieved the ‘Investor in People’ certification and retained the Gold status for the second time and awarded Britain’s Top Employers for five consecutive years.

Nupur’s focus as HR Director extends beyond the work force to the community. TCS in the UK achieved the platinum plus standard for its performance in Business in the Community (BitC) Corporate Responsibility Index.

Prior to this role, Nupur was HR Head for TCS Mumbai with over 10,000 employees. She was responsible for driving performance oriented culture, establishing world class induction process, career and succession planning and employee engagement.

She has been with TCS since 1997 working in various strategic HR roles contributing to the growth of the company from few thousand to over 340 000+ employees across the globe.

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Rupert McNeil

Chief People Officer

Rupert was appointed as Government Chief People Officer on 1 January 2016, joining the Civil Service from Lloyds Banking Group, where he was Group HR Director.

Rupert began his career at the Confederation of British Industry before becoming a partner in Arthur Andersen and Deloitte. Since then he has worked for Barclays Bank plc, first as Executive Management Director and then as the HR Director for Global, Retail and Commercial Banking, and at Aviva where he was UK HR Director and then HR Centre of Expertise Director.

 

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Antony Robbins

Director of Communications

Antony Robbins, 52, is the Director of Communications at the Museum of London and Museum of London Docklands.  He joined as the organisation opened its £22m Galleries of Modern London in 2010.

The museum’s focus is on becoming better known and reaching more people and it has invested considerably in digital technology. Its award-winning StreetMuseum app and films on YouTube have helped connect it to a cooler, more contemporary London audience. This has both helped shape the museum’s brand and build its visitor numbers.

The museum now has plans to leave its current site. By 2021 it will open up a state-of-the-art new museum just up the road in London’s nearby West Smithfield.

Much of Antony’s career has been in international relief and development. He worked at the UK government’s Department of International Development and for aid agency CARE International. His role took him across Latin America, Asia, the Balkans and sub-Saharan Africa.  Antony was born in London – the city he still calls home.

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Professor Moira Clark

Director

Moira is the Director of the Henley Centre for Customer Management (HCCM), a consortium of organisations who are passionate about improving their customer experience. Moira helps members achieve this by:

> Identifying challenging issues that are inhibiting business performance
> Planning a research programme and a series of workshops to address these issues
> Leading the research programme and undertaking specific research projects
> Sharing insight and thought-leadership developed over 25 years of working with a wide variety of
industries

Moira consults for a number of leading UK and international companies and am a frequent keynote speaker at many public and in-company seminars and conferences around the world.

Major area of research and consulting is in Customer Management, Customer Retention and Internal Marketing. Moira works extensively in the area of culture and climate and the critical linkages between employee behaviour and business performance.

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Jane Barrett

Author and Career Coach

For 16 years I’ve worked with executives in corporates to help them proactively take charge of their career. My work helps people be more engaged and productive at work, a win/win situation for employee and employer.

I am a guest lecturer to exec MBAs, full-time MBAs and alumni at some of the leading business schools in Europe. In January 2017 the 2nd edition of the book I co-authored ‘If not now, when? How to take charge of your career’ will be published by Bloomsbury. I have been a guest on Radio 4, PM Programme and been featured in the Financial Times

Originally a Chartered Surveyor I changed career into recruitment where I recruited for a range of organizations including banks, FMCG, blue chip, private and start up Ccompanies.  My last corporate role was as a Recruitment Manager for PricewaterhouseCoopers. I am driven by a desire to help people grow their own career and have a popular podcast on iTunes called ‘Grow Your Own Career’.

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Robert Leeson

Head of Global Office IT

Robert has a diverse International business background, leading Sales, Support and Customer Delivery functions for various technology organizations, both in Europe and North America. After relocating from the USA in 2009, Robert joined the Vodafone Group technology team where he directed global technology teams across Architecture, Service Design, Delivery and Operations disciplines. Robert has led has led the Vodafone Global Office IT function for the past 3 years.

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Sonya Rooke

Head of Organisational Development

Sonya has worked with Siemens, the Co-Op Group, Eversheds Law Firm, and since 2008 as a freelance consultant. Moving to Northern Ireland in 2011 Sonya worked with the Department for Social Development supporting the Executive Team on the implementation of Welfare Reforms. With a broad range of transformation experience gained in fast-paced and challenging environments, Sonya understands the importance of engagement in delivering change successfully. Joining NI Water in 2015, Sonya works closely with the Executive Leadership Team developing an Employee Engagement strategy to support the delivery of a transformed organisation by 2021.

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Jodie Promod

Head of Internal Communications

Jodie works closely with senior leaders and colleagues to understand the engagement needs of the firm and then develop internal communications to meet these. She sets the strategic direction of internal communication and is responsible for the development of communication vehicles. Prior to working at Grant Thornton, she managed internal communications at automotive supplier Delphi Corp., in the USA.

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Laura Stuart-Berry

Shared Enterprise Lead

Laura is Grant Thornton UK’s top advocate for shared enterprise, working to accelerate the adoption of shared enterprise behaviours across the firm and in everything we do. Prior to her role as Shared Enterprise Lead, she was Chief of Staff to CEO Sacha Romanovitch. She also has 10 years’ experience of working in client-facing advisory roles.

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David Walker

Chief Commercial Officer

David Walker joined Personal Group as Chief Commercial Officer in 2012. Having spent the early part of his career working for Barclays Bank in a variety of regional, commercial and International roles, David left to join BskyB and their B2B operational in 200, becoming Head of Sales for all non-domestic subscribers. David was recruited by Dyson in 2006 to help launch the Airblade hand dryer in the UK, and subsequently spent three years in Chicago as US Managing Director. Returning to the UK in 2012, David joined Personal in June of that year.

In addition to his role as Chief Commercial Officer, David also acted as Managing Director of Lets Connect, Personal Group’s salary sacrifice home technology offering, in 2015 and 2016, growing the business over 100% in this time. Throughout his career, David has specialised in leading high growth of new and turnaround organisations, using the power of the individual to deliver performance beyond their expectation. A highly experienced speaker on the topic of Employee Engagement, David firmly believes that to achieve true employee engagement, you need to blend two critical factors – Technology and People. By creating highly effective strategies and programmes that blend these two aspects of business in the 21st Century, organisations can gain a competitive advantage in their marketplaces. David has delivered many presentations around the world on wide ranging topics, from reducing carbon footprints to how mobile phones are transforming employee communication.

Personal Group deliver game changing employee benefit and engagement programmes, offering a leading edge Employee Services App. David is a passionate about harnessing the power of new technology with the market truth that mobile communications are developing as fast as ever. He beleieves it has never been quicker, simpler, easier and cheaper to transform organisations’ communications and engagement strategies, given the rate of technological change in the market change. However David will always argue that this is one side of the “engagement equation”. With the changing nature of employee demographics – Gen Y becoming business leaders, increasing gender equality, multiple generations in the workforce – that people should rank parri passu with Technology, and the best companies know this.

An exile of Newcastle Upon Tyne, David now lives in South Northamptonshire with his family, and relaxes by playing golf, watching both Newcastle United and Northampton Saints fervently, and spending time with his two young children.

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Amina Graham

Group Executive Director of Corporate Services

Amina Graham joined RHP as the Executive Director of Corporate Services in 2008 after 22 years at Marks and Spencer. She has a wealth of business experience in customer service, people management, organisational development and complex change delivery. At M&S she led the successful delivery of a portfolio of strategic programmes which made a significant contribution to the group’s return to growth. Amina’s commercial acumen and expertise in customer service has helped RHP deliver sector leading digital services; achieve the gold standard in Investors for People; gain first place in the 2016 Great Place to Work list; win the 2015 CIPD overall award for best employer and employee engagement; RHP being recognised as the most innovation friendly organisation in the housing sector; and RHP becoming one of the top performing organisations in the sector with customer satisfaction at 85% and employee satisfaction at 95%. Amina’s innovative approach was recognised in the HR Most Influential 2016 list.

Shaun Smith, author of critically acclaimed business books “Bold – how to be brave in business and win” and “On Purpose” recently did a case study of RHP.

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Chloe Marsh

Head of Engagement & Communications

Chloë’s experience in HR, L&D and Communications has driven forward award winning employee engagement initiatives and UK leading levels of employee satisfaction, that have in turn delivered better business results. She joined RHP in 2009 as an HR Generalist and in 2011 became their Learning and Development Manager. Chloë played a key role in developing and embedding their cultural change programme ‘iamrhp’, leading to a significant increase in employee engagement with satisfaction moving from 88% to 97% and RHP gaining a top five place in the Sunday Times Best Companies list for not-for-profit. Since becoming Head of Engagement 18 months ago, Chloë has helped RHP reach new heights in employee engagement. They gained Investors in People Gold at the very highest level and were named ‘Gold Investors in people employer of the year’ in the summer of 2015. To top it all, in September 2015, RHP won ‘Best employee engagement initiative’ at the CIPD People Management awards and were also crowned overall winners for ‘outstanding people practises’.

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Andrew Dodman

Chief HR & Corporate Officer

Andy Dodman is the Chief Operating Officer at The University of Sheffield, responsible for a range of services to its 8,000 staff and 27,000 students. Under his leadership, Sheffield is the only University to appear in the Sunday Times Top 100 Best Companies to Work For List.

Prior to becoming the COO, he was the HR Director at the University and undertook a range of national and sectoral roles, including the Chair of the Russell Group HR Directors Forum (representing the leading UK research-intensive universities) and member of the Universities HR (UHR) national executive committee.

Andy has been nominated as the national HR Director of the Year a number of times and has appeared in the Top 10 of HR Magazine’s Most Influential HR Practitioners List in 2015 and 2016.

Andy was educated at the University of Bath (BSc) and the University of Leeds (MBA) and is a Chartered Fellow of the Chartered Institute of Personnel & Development.

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Gary Butterfield

Co-Founder and Executive Director

With a BSc (Hons) in Sport, Health, Exercise & Nutrition from the University of Leeds, Gary started his career coaching professional athletes. Later, Gary saw an opportunity to combine his boundless enthusiasm and expertise within the fitness and health industry with Andy Dodman’s desire to suggest workforce engagement and wellbeing. Since then, they have created Juice, an award winning staff wellbeing offer at The University of Sheffield and beyond.

Following its success, Everyday Juice Limited was created in 2015 as a subsidiary business of the University, and Gary now manages the health and wellbeing provision for a range of organizations.

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Ross Parker

People & Communication Manager

Ross is an experienced People and Communication Manager with an impressive track record for implementing new engagement initiatives boasting industry leading results.

Ross was instrumental in LV= winning Best Employee Engagement Strategy at the 2016 UK Customer Satisfaction Awards and now leads Engagement activities for a diverse 3500 General Insurance workforce. His influence in shaping and embedding a people centric consciousness within the GI Claims arena in particular saw him recognised in the Young Achiever category at a number of industry awards.

Ross is an advocate for engagement being operationally led and believes it to be critical to fully understanding context, root cause and future engagement risks.

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Denise Willett

Senior Director

As Senior Director of Achievers EMEA, Denise is focused on helping our clients build successful recognition programmes that align with strategic business objectives. Since 2012, she has had the opportunity to lead and develop a fantastic team of Customer Success Managers and partner with many diverse, global organisations who share her passion for creating a work environment committed to employee recognition and engagement.

Denise has over 16 years of experience working with large enterprise, global organisations. Prior to joining Achievers, she spent 13 years at IBM Canada, where she specialised in technology services. Denise holds a Bachelor of Commerce degree from the Saint Mary’s University in Halifax, Canada.

Come along to Hall 1 at 11.30 to gain insight on how Achievers clients are driving performance and profitability through recognition and engagement.

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Sarah Marrs

SME Employee Engagement

Sarah has been specialising in designing and running Employee Engagement surveys for seven years. She joined Qualtrics in April 2015 after spending some time in-house at Tesco delivering their global employee survey.  Prior to Tesco Sarah worked at the Hay Group for 4 years based in their Melbourne, Australia office. She led accounts for their largest clients in the region, designing and delivering impactful survey programs.  Sarah has particular experience in delivering surveys to Financial Services and Retail organisations, and is a big believer in the power of listening to and acting on employee feedback. At Qualtrics she works with organisations looking to explore innovative ways of getting feedback from their employees, helping them find solutions that are both robust and innovative.

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Adam Charlesworth

Leadership Consultant and Educator

Adam Charlesworth is a leadership consultant and educator who, despite being as English as they come, has been a Francophile for as long as he can remember and Paris-based for over twenty-five years. For almost as long as that, he has been helping managers at all levels across a wide range of industries reconnect with what their organisations, their teams, and most importantly, their customers, really want from them.

Educated in Virgil and Voltaire but (if he’s honest) just as passionate about Def Leppard, Ducatis, and Call Of Duty, Adam draws inspiration from the paradoxes and tensions that he believes lie behind all great companies and outstanding leaders.

He has built, developed and led Corporate Universities and leadership development initiatives for blue-chip companies in Europe, the Americas and Asia. He has been working in close association with the Académie du Service since 2013.

Agenda

  • Plenary Keynotes
  • Hall 1
  • Hall 2

registration & coffee

Opening Keynote: The Purpose of Work

jo swinson, former employee relations minister

Work is an anchor in our lives, yet engagement levels vary wildly.

Jo Swinson will draw on her experience from Government and as Chair of the CIPD Policy Forum to place employee engagement in context of the business and societal challenges of our time.  From colleague relationships to customer satisfaction, from productivity to trust, engagement is key.  Jo will get you thinking and set the scene for an idea-packed day.

Business Minister Jo Swinson MP, returned from maternity leave.

Jo Swinson

Former Employment Relations Minister
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Business Minister Jo Swinson MP, returned from maternity leave.

Jo Swinson

In September 2012, Jo Swinson became Minister for Employment Relations and Consumer Affairs in the Department for Business, Innovation and Skills and Women and Equalities Minister. She was elected as the Liberal Democrat MP for East Dunbartonshire in 2005.

opening keynote: Innovation: from buzz word to bookmark

victoria silverman, director of innovation, global, thomson reuters

How do you engage employees in the future success of your organisation? How do you help them fall in love with an activity that drives success and energises teams but has become something of a corporate cliché?

Thomson Reuters’ Director of Innovation Enablement, Victoria Silverman, will take you through her company’s reinvigoration of innovation as an activity, value and catalyst for change. She promises that you’ll put pen to paper or fingertip to gadget to capture tactics you can apply in your own role, and learnings from an ethos that’s emotionally intelligent, creative and inclusive. Victoria will show how to engage millennials and other colleagues alike by ensuring form and substance meet when it comes to applying an abstract concept that’s vital to any organisation’s success – and all without an agency.

victoria-silverman

Victoria Silverman

Thomson Reuters
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victoria-silverman

Victoria Silverman

Director of Innovation Enablement, Global

Victoria Silverman is a global engagement specialist who gets results by using visuals, words and ideas to inspire collaborative behaviours and to build the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Until recently, Victoria led Thomson Reuters’ global employee engagement for Diversity & Inclusion and Corporate Responsibility, delivering record breaking, award-winning campaigns including: Women Who Rock! a celebration of women and the men who support them in the workplace; On Side With Pride, to support LGBTQ colleagues and programs; Steps to a Smaller Footprint, an energy efficiency drive that supported the reduction of $1 million in energy bills; and We4She – a month-long UN-related initiative to inspire male and female employees to mentor, coach or sponsor a woman or girl – which drew 49k views, likes, comments and 1k pledges among the company’s 50k-strong workforce in 100 countries. Her most recent campaign #dare2disrupt dares employees to live and love innovation at work.

She has also been communicator in chief for the London HR community, which was all about bringing people together, breaking down silos and sharing knowledge. Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd and founder of the parenting online community BeTeenUs.com.

opening keynote: speaker tbc

harrods case study: Are Employee Relationship Management (ERM) and customer relationship management (CRM) two sides of the same coin?

niall ryan-jones, head of employee engagement, harrods

Can employee engagement incorporate learning from the practices of Customer Relationship Management (CRM) the marketing art of increasing customer loyalty? Are Employee Relationship Management (ERM) and CRM two sides of the same coin?

Harrods Head of Employee Experience, Niall Ryan-Jones, will take you through how employee engagement is being shaped for the future through the lens of CRM. He will share how Harrods is developing employee data capability and utilising insight from numerous employee touch points to develop a deeper understanding of how engagement is influencing performance. Niall will also discuss how engagement practise are being shaped to drive a great employee experience that is aligned to driving a great experience for Harrods customers.

Niall Ryan-Jones

Niall Ryan-Jones

Harrods
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Niall Ryan-Jones

Niall Ryan-Jones

Head of Employee Engagement

Niall Ryan-Jones has worked in retail his entire career for various companies such as Primark, Debenhams, House of Fraser, Liberty and Harrods.

For the last 15 years Niall has worked specifically in the employee engagement space starting in internal communications, which later expanded to incorporate employee engagement and employer brand management.

In recent years his career has taken a new direction, which now sees him working as Head of Employee Experience at the world famous retailer, Harrods.

His role encompasses many employee touch points such as internal communications, benefits and recognition, corporate responsibility, corporate health, employee engagement and employer brand management.

Over the years Niall’s work has assisted transformation within the organisation to the point where Harrods has received numerous accreditations, such as being a ‘Best Company to Work For’,  ‘Top Employer ’ six years in a row, Accredited by Glassdoor and LinkedIn. In addition to this employee turnover is the lowest amongst its peers and employee engagement is at a healthy 80%. This has undoubtedly gone some way to enabling Harrods to deliver industry leading levels of service, sales and profit, over the last 10 years.

Niall’s ongoing focus is to ensure employees are equipped and inspired to deliver an exceptional customer experience, which is underpinned by an exceptional employee experience. This will enable Harrods to maintain its desired position to be the employer of choice within luxury retail.

 

coffee & networking break

chair’s introduction

cathy brown, executive director, engage for success

Cathy Brown

Cathy Brown

Engage for Success
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Cathy Brown

Cathy Brown

Executive Director

As the Exec Director for Engage for Success I engage and energise audiences around business change, leadership and innovation. I passionately believe that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country.

Engage for Success is a social movement committed to releasing the capabilities of employees to improve performance, instigate growth and enhance wellbeing. It operates across the public, private and third sectors and enjoys significant Government support.

As director for Engage for Success, I have wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, I recognise the importance of values, good management practices, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

Employee & Customer Engagement, Links to Performance & Profitability

heathrow airport case study: The Magic of Mojo

paula stannett, hr director, heathrow airport

Heathrow’s  vision is “To give passengers the best airport service in the world” and will get there by delivering on its four corporate priorities. Mojo is one of these priorities, where Heathrow is striving to be a “Great Place to Work”, a further priority is to Transform Customer Service. Hear what Heathrow has done to drive engagement across the business, the community and in its supply chain. Paula will also share how this strategy was applied to the opening and ongoing leadership of Terminal 2 (T2) and the impact this has had on passenger service with T2 now being seen by passengers as delivering the best service in Europe.

paula-stannett

Paula Stannett

Heathrow
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paula-stannett

Paula Stannett

HR Director

Paula was appointed to HR Director in January 2013. She has worked at Heathrow for 13 years, most recently as HR Director for our Airports Division and Support Services and previously as programme lead for Heathrow’s Winter Resilience. Paula has a strong record of engaging staff to successfully put in place organisational change and improvement.

Using Recognition to Drive Business Performance

denise willett, senior director, achievers emea

According to Gallup, companies with highly engaged workplaces outperform their peers by 147% in earnings per share*; so it’s no surprise that engaging employees and promoting positive workplace culture are both high priorities for business leaders.

Denise will be looking at why employee engagement is more important – and harder to achieve – than ever before, and demonstrate the powerful link between recognition and engagement. Using client examples, she’ll be sharing valuable insight into how recognition can be used to align employees with the corporate values and business goals that impact your bottom-line results.

*Gallup: Q12 Meta Analysis May 2016

Denise Willett Achievers (002)

Denise Willett

Achievers EMEA
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Denise Willett Achievers (002)

Denise Willett

Senior Director

As Senior Director of Achievers EMEA, Denise is focused on helping our clients build successful recognition programmes that align with strategic business objectives. Since 2012, she has had the opportunity to lead and develop a fantastic team of Customer Success Managers and partner with many diverse, global organisations who share her passion for creating a work environment committed to employee recognition and engagement.

Denise has over 16 years of experience working with large enterprise, global organisations. Prior to joining Achievers, she spent 13 years at IBM Canada, where she specialised in technology services. Denise holds a Bachelor of Commerce degree from the Saint Mary’s University in Halifax, Canada.

Come along to Hall 1 at 11.30 to gain insight on how Achievers clients are driving performance and profitability through recognition and engagement.

‘IT’S NOT YOU, IT’S ME’

JANE BARRETT, AUTHOR AND CAREER COACH, THE CAREER FARM

Despite some of your company’s best interventions, some people are disengaged. In other words – the classic, ‘it’s not you, it’s me’! .  Some you may be happy to lose. Others you really want to keep, as they are the talent, which will drive your business forward.

According to Wired Magazine, more people will be in gig employment than conventional employment, by 2050.

How can you hold on to talent, keep them engaged and get the best from them?

I will share what I have learned from working with some of the most talented potential leaders from all over the world and the method I use to help them work out what they want and what they have to offer. Marry this with a company who can offer the kind of work they love to do and you go a long way to having an engaged and productive workforce.

jane-barrett

Jane Barrett

The Career Farm
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jane-barrett

Jane Barrett

Author and Career Coach

For 16 years I’ve worked with executives in corporates to help them proactively take charge of their career. My work helps people be more engaged and productive at work, a win/win situation for employee and employer.

I am a guest lecturer to exec MBAs, full-time MBAs and alumni at some of the leading business schools in Europe. In January 2017 the 2nd edition of the book I co-authored ‘If not now, when? How to take charge of your career’ will be published by Bloomsbury. I have been a guest on Radio 4, PM Programme and been featured in the Financial Times

Originally a Chartered Surveyor I changed career into recruitment where I recruited for a range of organizations including banks, FMCG, blue chip, private and start up Ccompanies.  My last corporate role was as a Recruitment Manager for PricewaterhouseCoopers. I am driven by a desire to help people grow their own career and have a popular podcast on iTunes called ‘Grow Your Own Career’.

Internal Communications and Voice of the Employee – Part 1

ds smith case study: Accelerating Integration through Employee Engagement

louisa mellor, Group Employee Communications Manager, ds smith

Academics and HR practitioners alike are well aware of “people risk” in mergers and acquisitions. The ability of a company to release the potential value of the combined companies is heavily reliant on the engagement of those involved in the process and the cultural integration of the businesses. DS Smith, a leading supplier of sustainable packaging solutions, are proud to have grown significantly over the past five years, predominantly through acquisitions. This session will draw on our experience of integrating businesses ranging in size and complexity from small family-run operations to divested Divisions of large multinationals, highlighting some key learnings that would apply in any significant reorganisation or change project, as well as M&A.

louisa-mellor-002

Louisa Mellor

DS Smith
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louisa-mellor-002

Louisa Mellor

Group Employee Communications Manager

Louisa Mellor, Group Employee Communications Manager at DS Smith, qualified with an MSc in Human Resource Management and Organisational Analysis from King’s College London, specialising in work engagement and commitment. Since then Louisa has continued to pursue this area of interest through a variety of HR roles, always driving to create a working environment that enables employees to thrive and perform against aligned goals. Most recently she has supported communication, culture change and employee engagement throughout acquisition and integration processes on a global scale.

THE NEW WORLD OF EMPLOYEE FEEDBACK AND PRACTICAL TIPS ON HOW TO GET THERE

SARAH MARRS, PRINCIPAL CONSULTANT FOR EMPLOYEE EXPERIENCE, QUALTRICS

It’s a confusing time to be in HR and trying to figure out how to use employee surveys and feedback effectively through an organisation. Technology has moved on at a pace, and there’s a proliferation of new toolsets to use.

Sarah Marrs is a Principal Consultant for Employee Experience at Qualtrics and works with brands like Adidas, HSBC and Sephora to implement new mechanisms to collect employee feedback.  She’ll be sharing her insights and practical guidelines on how to start taking steps towards different feedback mechanisms in your own organisation.

Sarah

Sarah Marrs

Qualtrics
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Sarah

Sarah Marrs

SME Employee Engagement

Sarah has been specialising in designing and running Employee Engagement surveys for seven years. She joined Qualtrics in April 2015 after spending some time in-house at Tesco delivering their global employee survey.  Prior to Tesco Sarah worked at the Hay Group for 4 years based in their Melbourne, Australia office. She led accounts for their largest clients in the region, designing and delivering impactful survey programs.  Sarah has particular experience in delivering surveys to Financial Services and Retail organisations, and is a big believer in the power of listening to and acting on employee feedback. At Qualtrics she works with organisations looking to explore innovative ways of getting feedback from their employees, helping them find solutions that are both robust and innovative.

the co-op case study

sharon kemp, colleague engagement business partner, the co-op

sharon-kemp

Sharon Kemp

The Co-Operative Group
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sharon-kemp

Sharon Kemp

Colleague Engagement Business Partner

Driven, straight talking individual with a passion for realising both social and commercial benefits through creative and innovative communications.

I’m fascinated by human behaviour and love the challenge of taking people on a journey through change.

I enjoyed in house roles within the pharma and utilities sectors, developing communication programmes through several mergers, acquisitions and JVs before joining the team at Corporate Culture. Since then I’ve been lucky enough to work on some amazing transformation programmes that have made a real difference. I like getting to grips with a brief and helping clients crystallise what it is they are trying to achieve then developing a tailored solution that will help them achieve it.

Specialties: Culture Change, Change Management, Lean Sigma, Marketing Communications Strategy, Social Marketing, Behaviour Change, Health Communications, Internal Communications, Employee Engagement, Stakeholder Engagement, Business Development

lunch

strategy & leadership

wwl nhs case study: Healthcare and employee engagement – how significant improvements were achieved in one of the most pressured sectors in the UK

nicole ferguson, director and business psychologist, wwl nhs

In 2011, Wrightington Wigan and Leigh NHS Foundation Trust (WWL) had the some of the lowest levels of morale and employee engagement within the whole NHS. Over the last five years WWL embarked on a cultural change programme and in 2013 designed and launched “Go Engage”, an evidence based framework that helps turn employee engagement science into practice, implementing diagnostics and practical tools at both organisational and local levels. Led by Nicole Ferguson, Chartered Occupational Psychologist, Go Engage helped WWL reach the top 10% most engaged NHS Trusts for two consecutive years in 2014 and 2015, and helped deliver significant improvements in patient care. This led to them winning a number of national awards for their unique approach and share their programme more broadly across the NHS and beyond. In this session, Nicole shares WWL’s journey to drive improvements in employee engagement in one of the most pressured sectors in the UK, how Go Engage provided the solution, and some of the lessons learnt along the way.

 

Nicole Ferguson

Nicole Ferguson

WWL NHS
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Nicole Ferguson

Nicole Ferguson

Head of Staff Engagement

Nicole is a Chartered Occupational Psychologist, and began her career within Organisational Development for the Facilities Management industry. She has also spent time working in consultancy, advising and supporting a number of organisations including FTSE 100 companies and the NHS. In 2012 Nicole worked in occupational psychology consultancy specialising in employee engagement and psychological well-being. She then joined the NHS in 2013 as Head of Staff Engagement for Wrightington Wigan and Leigh (WWL) NHS Foundation Trust, bringing with her the knowledge and experience gained from working in the engagement/well-being field. She is responsible for embedding a culture of employee engagement through the national award winning “Go Engage” Programme and works in partnership with staff and senior leaders to enable sustainable employee engagement. As a result, in 2014 and 2015 WWL achieved its best national staff survey results to date, reaching the top 10% of NHS Trusts. The organisation also gained runner up in the Health Service Journal/Nursing Times top 100 Best NHS organisations to work for and is one of the top performing hospitals in the North West.

expert speaker: tbc

jardine motors case study: Build your employer brand to drive engagement with real commercial benefits

clare martin, group hr director, jardine motors

Jardine Motors Group is the fourth largest motor retailer in the UK, employing approx.  3000 employees and representing 23 brands, including Audi, Mercedes-Benz, Porsche, Jaguar, Land Rover, Volvo, BMW and more.

Since 2015, the company’s people agenda has gone from strength to strength! Attrition has reduced by 10%, the latest annual employee survey gained a 90% engagement score,   their career website see approx. 4,000 applicants per month and direct hires account for 75%  of all new joiners,   to name just a few outstanding results.  JMG’s HR team were also recognised by Jardine Matheson group in November 2016 and won  both a Global HR Team of the Year award and a Global Outstanding Employee Engagement Strategy award , which was a real accolade given JMG  is the smallest company in the wider group which globally employs 400,000 people.

clare-martin

Clare Martin

Jardine Motors Group
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Clare Martin

Group HR Director

Clare has more than 20 years’ senior management experience working across multiple industry sectors, but has always worked in fast paced environments and with organisations undertaking transformation and change including M&A activity.

Clare is recognised as a leading figure in retail HR and speaks regularly at a number of leading industry events. She is commercially astute and result driven, with a proven track record of success leading multiple complex projects simultaneously. Her career also allows her to give an expert analysis of organisational development, change, strategic planning and executing customer experience programmes.

Clare holds a post graduate diploma in HR Management, is a Fellow member of the CIPD and has a Masters certificate with the Financial Times in Non-Executive Directorship. She is passionate about bringing a greater gender balance into the UK workplace and is a key industry figure in leading this shift in perception. One of Clare’s chief objectives is to show the UK that automotive retail is an enjoyable and satisfying career for talented people, regardless of their gender.

Career landmarks:

  • Clare was born in Manchester, educated in Manchester and now lives in London
  • 2004 – Group Head of Commercial HR & Change for Shop Direct Group –
  • 2010 – 2012 – Group HR Director at Daisy Communications. During her last 12 months at Daisy she was seconded into the Customer Experience Director role.
  • 2012 – 2013 – HR Consultant at Home Retail Group PLC
  • 2014 – 2015 – Global HR Director E  Front
  • 2015 – Present – Group HR Director at Jardine Motors Group

evolution of work

tata consultancy services case study: Workplace Re-imagination – The journey at TCS

nupur mallick, director hr, uk and ireland, tata consultancy services

Talent retention and organisational productivity have assumed a primary role in determining organisational competitiveness, business agility, and customer experience.

Enterprises need to re-imagine human resource management along various dimensions such as employee engagement, learning, idea crowdsourcing and co-innovation. Institutionalising contextual, role-based collaboration platforms for employee engagement and integrating these with transactional business applications help address this objective.

Tata Consultancy Services’ Workplace Re-imagination offering establishes a pan-enterprise social network that leverages a mobile messaging tool to facilitate knowledge discovery and contextual employee interactions. By enabling smooth integration of HR related business processes with the intra-enterprise social networking platform, we enhance workforce productivity and reduce talent attrition. The journey is on…

Nupur Mallick_Photograph

Nupur Mallick

Tata Consultancy Services
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Nupur Mallick_Photograph

Nupur Mallick

Director HR, UK & Ireland

Nupur has been with Tata Consultancy Services (TCS) for 19 years and in December 2005 she was appointed HR Director for UK & Ireland. In this role Nupur is responsible for the end to end HR function for over 11,000 employees from 39 nationalities.

Her areas of expertise include integrating teams in culturally diverse set-ups, driving operational excellence, retaining and developing talent and structuring compensation & benefits.

Her excellent people and change management skills have helped TCS grow substantially in the geography. Under her leadership, TCS UK & Ireland has achieved the ‘Investor in People’ certification and retained the Gold status for the second time and awarded Britain’s Top Employers for five consecutive years.

Nupur’s focus as HR Director extends beyond the work force to the community. TCS in the UK achieved the platinum plus standard for its performance in Business in the Community (BitC) Corporate Responsibility Index.

Prior to this role, Nupur was HR Head for TCS Mumbai with over 10,000 employees. She was responsible for driving performance oriented culture, establishing world class induction process, career and succession planning and employee engagement.

She has been with TCS since 1997 working in various strategic HR roles contributing to the growth of the company from few thousand to over 340 000+ employees across the globe.

expert speaker: tbc

civil service case study: ensuring we represent the public we serve

rupert mcneil, chief people officer, civil service

As the Chief People Officer for the Civil Service, Rupert is responsible for issues affecting over 400,000 people. One of the key goals of the Civil Service’s Workforce Plan is to make the civil Service the most inclusive employer in the UK.

In this session, Rupert will be exploring how the Civil Service is engaging with staff across multiple locations and departments, to ensure that as a workforce we are representative of the public we serve.

 

Rupert McNeil

Rupert McNeil

UK Civil Service
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Rupert McNeil

Rupert McNeil

Chief People Officer

Rupert was appointed as Government Chief People Officer on 1 January 2016, joining the Civil Service from Lloyds Banking Group, where he was Group HR Director.

Rupert began his career at the Confederation of British Industry before becoming a partner in Arthur Andersen and Deloitte. Since then he has worked for Barclays Bank plc, first as Executive Management Director and then as the HR Director for Global, Retail and Commercial Banking, and at Aviva where he was UK HR Director and then HR Centre of Expertise Director.

 

coffee and networking break

internal communications and voice of the employee – part 2

MUSEUM OF LONDON CASE STUDY: RE-INVENTING THE MUSEUM….FROM THE INSIDE OUT

ANTONY ROBBINS, COMMUNICATIONS DIRECTOR, MUSEUM OF LONDON

Museum of London communications director Antony Robbins takes us through a journey as he and his colleagues embark on plans to open up a brand new museum for London, in West Smithfield in 2022. This is all about change: and it starts from within, among staff and volunteers.  Leadership challenges lie ahead as the museum appoints architects and applies for planning permission. But this is so much more than bricks and mortar. The aim is to challenge the very concept of a museum and at the heart of this transformation is making sure the Museum of London has the right people to deliver its ambitions – and to re-caste the museum’s relationship with London and Londoners.

antony-robbins

Antony Robbins

Museum of London
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antony-robbins

Antony Robbins

Director of Communications

Antony Robbins, 52, is the Director of Communications at the Museum of London and Museum of London Docklands.  He joined as the organisation opened its £22m Galleries of Modern London in 2010.

The museum’s focus is on becoming better known and reaching more people and it has invested considerably in digital technology. Its award-winning StreetMuseum app and films on YouTube have helped connect it to a cooler, more contemporary London audience. This has both helped shape the museum’s brand and build its visitor numbers.

The museum now has plans to leave its current site. By 2021 it will open up a state-of-the-art new museum just up the road in London’s nearby West Smithfield.

Much of Antony’s career has been in international relief and development. He worked at the UK government’s Department of International Development and for aid agency CARE International. His role took him across Latin America, Asia, the Balkans and sub-Saharan Africa.  Antony was born in London – the city he still calls home.

NHS CASE STUDY: USING TECHNOLOGY TO ENHANCE ENGAGEMENT WITHIN THE PUBLIC SECTOR

DARRYN ALLCORN, DIRECTOR FOR WORKFORCE AND ORGANISATIONAL DEVELOPMENT, NORTHERN DEVON HEALTHCARE NHS TRUST

This session will cover how Northern Devon Healthcare NHS Trust has used technology to enhance engagement across a diverse and complex workforce that provides services across 1,500 square miles of rural Devon.  As in many other organisations, staff are the biggest cost for NHS Trusts, who are continuously challenged to balance quality and finance. By viewing staff as an asset, rather than an overhead, Darryn will explain how better staff engagement programmes, accessible 24/7, can deliver benefits in areas such as productivity, innovation, absence, employee retention and cost control.

Photo by Guy Harrop **FREE TO USE** 
22/07/14. NHS Healthcare various

image copyright guy harrop
info@guyharrop.com
07866 464282

Darryn Allcorn

Northern Devon Healthcare NHS Trust
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Photo by Guy Harrop **FREE TO USE** 
22/07/14. NHS Healthcare various

image copyright guy harrop
info@guyharrop.com
07866 464282

Darryn Allcorn

Director for Workforce and Organisational Development

Darryn qualified as a registered Nurse in 1995 and started his career in acute medical nursing, undertaking a variety of nursing roles before developing an interest in Education and Organisational Development. Initially this transition was as a clinical educator both within the NHS and University arenas, the passion for Organisational Development continued and he was appointed as Head of Education and staff development in 2005.

In 2010, he was appointed Assistant Director for Workforce at Northern Devon Healthcare NHS Trust. During this time he led a number of service developments and changes in processes that have enhanced staff experience and access to development, whilst supporting a portfolio of Organisational Development and implementing a process that enabled detailed workforce planning, and enhanced the cohesion of workforce systems.

Darryn expanded his role in January 2014 to become interim Director for Workforce and Organisational Development which includes a wide portfolio of Human Resources, Equality and Diversity, Occupational Health including health and wellbeing, staff development, workforce systems and planning. He has established models that support staff engagement and enhanced key workforce systems and infrastructure, key areas of success include apprenticeship models, widening access and engaging the young workforce, use of technological solutions.

question time

drinks and networking party

chair’s introduction

lucy standing, vice chair, association for business psychology

Lucy Standing

Lucy Standing

The Assoc. for Business Psychology
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Lucy Standing

Lucy Standing

Vice Chair

I could tell you all the letters I have after my name or about the projects I’ve managed or clients I’ve had – but I don’t believe you care about any of that. If you are reading my profile (thank you) then I’d like this time to be more usefully employed.

I’m a business psychologist (same as occupational, organisational or industrial) which means you’d work with me if you believe your organisation could achieve more through its people – but maybe you aren’t quite sure how.

I’m also a social entrepreneur. Ideas are worth very little – and rather than fantasize, I like and get huge reward from making things work.

– I am very pragmatic. I always think about things from the point of view of ‘will that work in reality’? I’m not precious over how things have to be done – different organisations require different approaches.
– I’m not motivated by money. I give back, run a not for profit site and do my job because I love it – not because I need to.
– I’m direct and I don’t beat around the bush. I probably need to exorcise a little more tact at times.
– I am cognisant of my role – I’m not superior or precious. I won’t get irritated or stroppy if you don’t adopt everything I say, but I will challenge you.
– I have lots of energy to get things done and never miss a deadline.
– I provide a service, but relationships I have with clients or other peers are reciprocal: I respect them and they respect me.
– I believe happiness is overrated. I’d much rather be engaged and excited about something. Whatever happens I’m never bored. I make the most of things.
– I’m forever an optimist and try to see the good and positives in a situation. I play to my strengths and encourage others to do the same.

reward & wellbeing

LV= CASE STUDY: Rethinking Recognition

ross parker, people & COMMUNICATIONS MANAGER, LV=

Effective recognition is an essential tool to embed an organisations goals and values whilst making your employees feel valued and appreciated. However in financially challenging times, employers have begun to deprioritise employee engagement and recognition in the expectation that it costs money.

It’s important to re-evaluate what drives motivation for your people and how you can reward employees without hurting your bottom line.

Ross Parker2017

Ross Parker

LV=
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Ross Parker2017

Ross Parker

People & Communication Manager

Ross is an experienced People and Communication Manager with an impressive track record for implementing new engagement initiatives boasting industry leading results.

Ross was instrumental in LV= winning Best Employee Engagement Strategy at the 2016 UK Customer Satisfaction Awards and now leads Engagement activities for a diverse 3500 General Insurance workforce. His influence in shaping and embedding a people centric consciousness within the GI Claims arena in particular saw him recognised in the Young Achiever category at a number of industry awards.

Ross is an advocate for engagement being operationally led and believes it to be critical to fully understanding context, root cause and future engagement risks.

expert speaker: tbc

question time

employee & customer engagement, links to performance & profitability – part 2

henley business school case study

professor moira clark, director, henley business school

moira-clark-new

Professor Moira Clark

The Henley Centre for Customer Management
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moira-clark-new

Professor Moira Clark

Director

Moira is the Director of the Henley Centre for Customer Management (HCCM), a consortium of organisations who are passionate about improving their customer experience. Moira helps members achieve this by:

> Identifying challenging issues that are inhibiting business performance
> Planning a research programme and a series of workshops to address these issues
> Leading the research programme and undertaking specific research projects
> Sharing insight and thought-leadership developed over 25 years of working with a wide variety of
industries

Moira consults for a number of leading UK and international companies and am a frequent keynote speaker at many public and in-company seminars and conferences around the world.

Major area of research and consulting is in Customer Management, Customer Retention and Internal Marketing. Moira works extensively in the area of culture and climate and the critical linkages between employee behaviour and business performance.

What if great Customer Service Professionals aren’t just born, but can also be made?

adam charlesworth, leadership consultant & educator, academie du service

How developing customer relation talents can unlock the performance of your organisation …. and lock in the engagement of your employees.

Which organisations are the very best at satisfying their customers and keeping their staff happy, motivated and engaged? Most of us would probably come up with a pretty similar group of names. Figuring out what sets these world-leading, game-changing “usual suspects” apart is a lot trickier. So much so, that it’s sometimes tempting, even comfortable, to succumb to the belief that their success is down to factors that “ordinary” companies could never realistically hope to replicate. Factors such as no-compromise service culture, customer-centric mindset and brand equity that customers value. In other words, stuff that’s pretty easy to conceptualise, and certainly easy to recognise when we see the best of the best doing it, but which most of us find really hard to execute on the ground.

So have organisations with outstanding service cultures discovered some kind of mysterious alchemy? Have they been blessed from the very top down with the kind of visionary CX Champions that are simply born to greatness? At Academie du Service, we don’t think so. As serial observers, analysers and documenters of benchmark customer experiences the world over for more than fifteen years, we have identified and codified a set of skills and behaviours that we firmly believe are the lynchpin to producing world-class customer satisfaction performance in any organisation. We call them “customer relation talents”. They can be measured, they can be analysed and, most importantly, they can be taught. It could be what takes the customer engagement performance of your organisation to the next level. Better still, in our experience, it’s exactly what the customer service professionals in your teams want.

Adam Charlesworth

Adam Charlesworth

Academie du Service UK
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Adam Charlesworth

Adam Charlesworth

Leadership Consultant and Educator

Adam Charlesworth is a leadership consultant and educator who, despite being as English as they come, has been a Francophile for as long as he can remember and Paris-based for over twenty-five years. For almost as long as that, he has been helping managers at all levels across a wide range of industries reconnect with what their organisations, their teams, and most importantly, their customers, really want from them.

Educated in Virgil and Voltaire but (if he’s honest) just as passionate about Def Leppard, Ducatis, and Call Of Duty, Adam draws inspiration from the paradoxes and tensions that he believes lie behind all great companies and outstanding leaders.

He has built, developed and led Corporate Universities and leadership development initiatives for blue-chip companies in Europe, the Americas and Asia. He has been working in close association with the Académie du Service since 2013.

NATIONWIDE CASE STUDY

HEATHER MUSTAFA, SENIOR PROJECT MANAGER, NATIONWIDE BUILDING SOCIETY

heather-mustafa

Heather Mustafa

Nationwide Building Society
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heather-mustafa

Heather Mustafa

Senior Project Manager

My work focuses on the Distribution channels, specialising in projects that support delivery of the people plan, strategy and culture.

lunch

transformation and change management

vodafone case study: Transformation Journey to the Vodafone Digital Workplace – Digital Company, Digital People

robert leeson, head of internal communications, vodafone

Overview of the Vodafone journey to implement the Digital Workplace across the 20 markets where the Company operates today. This case study covers the broad range of transformational activities that were required to accelerate and deliver the Digital workplace for Vodafone and focuses on the approach to the strategic, technology and implementation aspects of the Vodafone Digital Workplace Programme.

robert-leeson

Robert Leeson

Vodafone
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robert-leeson

Robert Leeson

Head of Global Office IT

Robert has a diverse International business background, leading Sales, Support and Customer Delivery functions for various technology organizations, both in Europe and North America. After relocating from the USA in 2009, Robert joined the Vodafone Group technology team where he directed global technology teams across Architecture, Service Design, Delivery and Operations disciplines. Robert has led has led the Vodafone Global Office IT function for the past 3 years.

expert speaker: tbc

NI Water case study: Delivering What Matters

sonya rooke, head of organisational development, ni water

What “matters” is likely to differ from person to person and from one organisation to another. So how do you create a culture of strong engagement in a world of competing priorities, and how do you know your engagement strategy is delivering what matters?

The water and wastewater services delivered by NI Water underpin the health, environment and economy of Northern Ireland. Operating as a designated Non-Departmental Public Body (NDPB), as a GoCo, and – as with all UK water and sewerage companies – in a regulated environment, NI Water’s journey to transform into a modern, high performing utility presents its challenges!

Sonya will lead us through the elements of this ambitious programme for change, and in the true spirit of sharing, will give practical examples and insight into how to build a robust, effective and valued culture of engagement that delivers what matters.

Sonya Brooke

Sonya Rooke

NI Water
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Sonya Brooke

Sonya Rooke

Head of Organisational Development

Sonya has worked with Siemens, the Co-Op Group, Eversheds Law Firm, and since 2008 as a freelance consultant. Moving to Northern Ireland in 2011 Sonya worked with the Department for Social Development supporting the Executive Team on the implementation of Welfare Reforms. With a broad range of transformation experience gained in fast-paced and challenging environments, Sonya understands the importance of engagement in delivering change successfully. Joining NI Water in 2015, Sonya works closely with the Executive Leadership Team developing an Employee Engagement strategy to support the delivery of a transformed organisation by 2021.

future of work

grant thornton llp case study: creating a shared enterprise

jodie promod, head of internal communications & laura stuart-berry, shared enterprise lead, grant thornton llp

Two years ago, the partners at Grant Thornton UK voted boldly to implement a shared ownership culture, creating a new model called shared enterprise. In this session, we’ll explore what we mean by shared enterprise, describe where we’re at in our journey to embed it into our culture and share some lessons we’ve learned along the way.

jodie-wissmiller

Jodie Promod

Grant Thornton UK LLP
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jodie-wissmiller

Jodie Promod

Head of Internal Communications

Jodie works closely with senior leaders and colleagues to understand the engagement needs of the firm and then develop internal communications to meet these. She sets the strategic direction of internal communication and is responsible for the development of communication vehicles. Prior to working at Grant Thornton, she managed internal communications at automotive supplier Delphi Corp., in the USA.

laura-stewart-berry

Laura Stuart-Berry

Grant Thornton UK LLP
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laura-stewart-berry

Laura Stuart-Berry

Shared Enterprise Lead

Laura is Grant Thornton UK’s top advocate for shared enterprise, working to accelerate the adoption of shared enterprise behaviours across the firm and in everything we do. Prior to her role as Shared Enterprise Lead, she was Chief of Staff to CEO Sacha Romanovitch. She also has 10 years’ experience of working in client-facing advisory roles.

The future of apps in the delivery of Employee Engagement and Happiness

david walker, chief commercial officer, personal group

This presentation will focus on:

  • exploring the link between employee engagement, happiness and productivity
  • how to harness the power of the most technologically advanced communications network you already have in place
  • harnessing the power of employee apps
  • how can I future-proof my employee engagement approach
Photo©John Cassidy The Headshot Guy®
www.theheadshotguy.co.uk
07768 401009

David Walker

Personal Group
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Photo©John Cassidy The Headshot Guy®
www.theheadshotguy.co.uk
07768 401009

David Walker

Chief Commercial Officer

David Walker joined Personal Group as Chief Commercial Officer in 2012. Having spent the early part of his career working for Barclays Bank in a variety of regional, commercial and International roles, David left to join BskyB and their B2B operational in 200, becoming Head of Sales for all non-domestic subscribers. David was recruited by Dyson in 2006 to help launch the Airblade hand dryer in the UK, and subsequently spent three years in Chicago as US Managing Director. Returning to the UK in 2012, David joined Personal in June of that year.

In addition to his role as Chief Commercial Officer, David also acted as Managing Director of Lets Connect, Personal Group’s salary sacrifice home technology offering, in 2015 and 2016, growing the business over 100% in this time. Throughout his career, David has specialised in leading high growth of new and turnaround organisations, using the power of the individual to deliver performance beyond their expectation. A highly experienced speaker on the topic of Employee Engagement, David firmly believes that to achieve true employee engagement, you need to blend two critical factors – Technology and People. By creating highly effective strategies and programmes that blend these two aspects of business in the 21st Century, organisations can gain a competitive advantage in their marketplaces. David has delivered many presentations around the world on wide ranging topics, from reducing carbon footprints to how mobile phones are transforming employee communication.

Personal Group deliver game changing employee benefit and engagement programmes, offering a leading edge Employee Services App. David is a passionate about harnessing the power of new technology with the market truth that mobile communications are developing as fast as ever. He beleieves it has never been quicker, simpler, easier and cheaper to transform organisations’ communications and engagement strategies, given the rate of technological change in the market change. However David will always argue that this is one side of the “engagement equation”. With the changing nature of employee demographics – Gen Y becoming business leaders, increasing gender equality, multiple generations in the workforce – that people should rank parri passu with Technology, and the best companies know this.

An exile of Newcastle Upon Tyne, David now lives in South Northamptonshire with his family, and relaxes by playing golf, watching both Newcastle United and Northampton Saints fervently, and spending time with his two young children.

rhp case study: Creating the Workplace of tomorrow

amina graham, executive director of corporate services & chloe marsh, head of engagement, rhp

RHP Group are fast establishing a reputation for being the Uber of the Housing Sector, leading the way in creating the right environment for innovation to thrive and where scale doesn’t limit their ambition. Hear more about why they were ranked number 1 in the 2016 Great Place to Work list, topped the Innovation Index for 2 years running and were winners of the 2016 Personnel Today award for Employee Engagement. RHP Group will share their approach to cultivating their innovative culture and how ‘bricks, bytes and behaviours’ are the key elements of creating successful workplaces.

Amina Graham

Amina Graham

RHP
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Amina Graham

Amina Graham

Group Executive Director of Corporate Services

Amina Graham joined RHP as the Executive Director of Corporate Services in 2008 after 22 years at Marks and Spencer. She has a wealth of business experience in customer service, people management, organisational development and complex change delivery. At M&S she led the successful delivery of a portfolio of strategic programmes which made a significant contribution to the group’s return to growth. Amina’s commercial acumen and expertise in customer service has helped RHP deliver sector leading digital services; achieve the gold standard in Investors for People; gain first place in the 2016 Great Place to Work list; win the 2015 CIPD overall award for best employer and employee engagement; RHP being recognised as the most innovation friendly organisation in the housing sector; and RHP becoming one of the top performing organisations in the sector with customer satisfaction at 85% and employee satisfaction at 95%. Amina’s innovative approach was recognised in the HR Most Influential 2016 list.

Shaun Smith, author of critically acclaimed business books “Bold – how to be brave in business and win” and “On Purpose” recently did a case study of RHP.

Chloe Marsh RHP

Chloe Marsh

RHP
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Chloe Marsh RHP

Chloe Marsh

Head of Engagement & Communications

Chloë’s experience in HR, L&D and Communications has driven forward award winning employee engagement initiatives and UK leading levels of employee satisfaction, that have in turn delivered better business results. She joined RHP in 2009 as an HR Generalist and in 2011 became their Learning and Development Manager. Chloë played a key role in developing and embedding their cultural change programme ‘iamrhp’, leading to a significant increase in employee engagement with satisfaction moving from 88% to 97% and RHP gaining a top five place in the Sunday Times Best Companies list for not-for-profit. Since becoming Head of Engagement 18 months ago, Chloë has helped RHP reach new heights in employee engagement. They gained Investors in People Gold at the very highest level and were named ‘Gold Investors in people employer of the year’ in the summer of 2015. To top it all, in September 2015, RHP won ‘Best employee engagement initiative’ at the CIPD People Management awards and were also crowned overall winners for ‘outstanding people practises’.

coffee and networking break

learning & development

university of sheffield case study

andrew dodman, chief hr and corporate officer, university of sheffield & gary butterfield, co-founder and executive director, everyday juice limited

The University of Sheffield created a fresh, vibrant and innovative initiative called “Juice” – placing health, wellbeing and happiness of 8,000 staff at the very heart of the employment experience.

We will share our remarkable story by explaining:

  • The underpinning values and principles of the initiative, and how these differ to the traditional approach to staff health and wellbeing
  • How we deliver the programme through harnessing the talents of staff
  • How we seek to engage and inspire our workforce
  • What Juice offers to staff and its use of technology
  • How we measure our success and its impact on employee engagement.
andrew-dodman

Andrew Dodman

University of Sheffield
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andrew-dodman

Andrew Dodman

Chief HR & Corporate Officer

Andy Dodman is the Chief Operating Officer at The University of Sheffield, responsible for a range of services to its 8,000 staff and 27,000 students. Under his leadership, Sheffield is the only University to appear in the Sunday Times Top 100 Best Companies to Work For List.

Prior to becoming the COO, he was the HR Director at the University and undertook a range of national and sectoral roles, including the Chair of the Russell Group HR Directors Forum (representing the leading UK research-intensive universities) and member of the Universities HR (UHR) national executive committee.

Andy has been nominated as the national HR Director of the Year a number of times and has appeared in the Top 10 of HR Magazine’s Most Influential HR Practitioners List in 2015 and 2016.

Andy was educated at the University of Bath (BSc) and the University of Leeds (MBA) and is a Chartered Fellow of the Chartered Institute of Personnel & Development.

Gary Butterfield

Gary Butterfield

Everyday Juice Limited
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Gary Butterfield

Gary Butterfield

Co-Founder and Executive Director

With a BSc (Hons) in Sport, Health, Exercise & Nutrition from the University of Leeds, Gary started his career coaching professional athletes. Later, Gary saw an opportunity to combine his boundless enthusiasm and expertise within the fitness and health industry with Andy Dodman’s desire to suggest workforce engagement and wellbeing. Since then, they have created Juice, an award winning staff wellbeing offer at The University of Sheffield and beyond.

Following its success, Everyday Juice Limited was created in 2015 as a subsidiary business of the University, and Gary now manages the health and wellbeing provision for a range of organizations.

expert speaker: tbc

Q&A Panel Debate

drinks and networking party

WHY SPONSOR?

Commercial opportunities include exhibition space, sponsorship packages with prime speaking slots in a stream of your choice, representation on panel debates, sponsored round table opportunities and more. Sponsors now have the opportunity of including in their package lead capture technology using iPads and iPhones providing the ability to scan delegate badges releasing contact details, presenting company literature, real time reporting and effectively recording the discussions you’ve had at the event. Following the opening plenary session seminars run in parallel whilst round table discussions take place throughout the day, providing delegates with rich engaging content.

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Previous delegates

Abellio London & Surrey · Adelie Foods Group · Affinion International Limited · Affinity Water · Aimia · Air France · Allied Healthcare · AMEX Community Stadium · Association for Business Psychology · ATS Euromaster · Aviva UK · Barclays · BMG Research · BPI · Brighton & Hove City Council · British Airways · BSI · BT · Calyx · Capita · Carluccio’s · Catalyst Housing · Charities Aid Foundation · Chiltern Railways · Circle Housing · Coca-Cola Enterprises Ltd · Commonwealth Secretariat · Community Integrated Care · Co-operative Food · Deloitte · Dimension Data · Directline Group · Dorchester Collection · dunnhumby · EDF Energy · emc europe · EMW Law LLP · Engage for Change · Engage For Success · Envisage HPC Ltd · Equniti · FirstGroup plc · GAME · Global Payments UK · Hand Picked Hotels · Herbal Life · Home Office · HSBC · IBM · Involvement and Participation Association (IPA) ·  John Lewis PLC · JUDY WU Ltd · Leeds Building Society · London School Of Economics · London Stock Exchange Group · LondonMet · Mars UK · MetLife · Metrolink · Molson Coors · National Grid · Nationwide Building Society · NFU Mutual · NHS Wales · ORC International · Post Office · Prudential · PwC · Renault Trucks · Royal Mail · SAP · SK enterprises · Sodexo Ltd · Specsavers · Stanley Black & Decker · Tate · Tesco · The Cooperative Group · The Dorchester · The Institute of Customer Service ·  The RSPB · The Westbridge Hotel · VistaJet International Ltd · Webhelp UK · Webtrends · YO! Sushi · Zendesk

Location

Website-location

20 April 2017

PARK PLAZA VICTORIA, LONDON

239 VAUXHALL BRIDGE ROAD,
LONDON SW1V 1EQ

DIRECTIONS:

The Central London Park Plaza Victoria London hotel is within minutes walk away from London Victoria National Railway station and London Underground station serving Gatwick Express. This hotel is the ideal business choice as well as for leisure stays offering easy access to the city’s most popular attractions.

From London Paddington National Railway Station (approx 25 mins)

  • Take London Underground
  • Travel via the southbound Bakerloo Line service to Oxford Circus
  • Change for the southbound Victoria Line service and depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

From King’s Cross & St. Pancras National Railway Station (approx 15 mins)

  • Take the London Underground
  • Take the Victoria Line southbound towards Brixton
  • Depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

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