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END OF CHEAP LABOUR RISKS JOB CUTS AND BUSINESS CLOSURES SAYS NEW REPORT

The world of work is going to be “reshaped” because of the end of unlimited cheap labour, threatening job losses, business closures and weaker pay growth, a new report says. The Resolution Foundation said the UK’s labour market was at a “tipping point” because of falling migration and risinglabour costs. The think tank warned that failure to tackle the […]

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The Customer Engagement Transformation Conference – View From Hall 2

On Thursday 6th July I had the pleasure of chairing proceedings in Hall 2 of the Customer Engagement Transformation Conference that took place at the Victoria Park Plaza hotel in London. The theme of the day was to ‘help delegates in their quest to transform the way they interact with customers in order to reap […]

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What Happened At Customer Engagement Transformation 2017?

For those familiar with my after event debriefs, I’m happy to report it was another cracking day, courtesy of the Engage Customer team who assembled a great line up of speakers and a crowd of inquisitive and vocal delegates who were clearly eager to learn. Both Adrian Swinscoe and I chaired the event. This is […]

Work experience

EMPLOYERS FORCING WORKERS INTO ZERO HOURS CONTRACTS SAYS CONCILIATION SERVICE ACAS

Hairdressers, cleaners and construction workers are being told they have to become self-employed so their employer could avoid the costs of sick, holiday or maternity pay, it has been revealed. Callers to the helpline of the conciliation service Acas also disclosed that offers of work dried up if they became pregnant or had a serious illness. Some workers who […]

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How To Win An Industry Award

Have you or your business won an industry award? It’s a great way to show the success of your business and get media attention, or if you win an individual award then it can be a useful lever the next time you talk to the boss about a salary increase. Every industry has their own […]

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300 PLUS DELEGATES ATTEND OUR FIRST CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE

More than 300 delegates attended our first Customer Engagement Transformation Conference in London this week – and the event is being hailed for its world class content and its organisation by delegates, speakers and sponsors alike. Our latest CPD accredited conference followed on from our two hugely successful Customer Engagement Transformation Directors Forums in 2015 […]

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TUC URGES WORKERS TO ‘SCORE’ EMPLOYERS IN BID TO IMPROVE RIGHTS AND PAY

The TUC is launching a new drive to make sure workers are paid the rate for their jobs, giving them the chance to “score” their employer. Under a Great Jobs Agenda, the TUC wants workers to check if women are paid fairly, workplaces are safe and disabled people and parents are supported. TUC general secretary Frances O’Grady will tell […]