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Employers failing to prepare their people for automation says new study

UK employees aren’t being equipped with the skills required by an automated workplace, according to a new study from ADP. The findings reveal that despite a third (32%) of workers believing their job will be automated within 10 years and one in ten (10%) predicting it will happen in two, half of those affected (49%) […]


Facebook: Cambridge Analytica warning sent to users

Facebook members can discover whether they are among the 87 million potential users whose data was shared with Cambridge Analytica. Every account holder is being sent one of two notices informing them whether their data was breached. The tech giant said people will also be shown what apps they use and what data those apps […]

Estate Agents

Government finally promises to crack down on “rouge” estate agents

All estate agents will be required to hold a professional qualification under new government rules to crack down on “rogue” operators. Managing agents will also be forced to reveal the fees they receive for referrals to solicitors, surveyors and mortgage brokers. Housing Secretary Sajid Javid also vowed to tackle “stressful” delays faced by buyers and […]


Speaker in Focus Interview – Afeef Hussain

With the Employee Engagement Summit less than a month away, we want to give you a sneak preview of just some of the content you will expect to hear from our Topic Streams and Case Studies. Today, Afeef Hussain, Regional Director of Training for Lux Resorts joins us to discuss emotional engagement, customer loyalty and where he feels […]

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Frontline contact centre workers morale hit by huge problems contacting their own management

Contact centre outsourcer Kura and software specialist Inisoft have teamed up with CCA Global to understand the challenges the front-end advisors face in delivering a great service. A study of around 600 advisors paints an up-to-date picture of morale within the contact centre from a frontline perspective.   The study finds that frontline workers advising customers […]

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Four Top Tips to Influence Consumers

In the overcrowded marketplace customers certainly have the power, an unsatisfied customer can easily go elsewhere. The sheer number of competitors in the majority of industries is a challenge facing many professionals today. People who are empowered to influence and communicate effectively are highly sought-after because they help companies more forward together and are able […]