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Everything Everywhere for mobile internet

Telecoms regulator Ofcom has approved an application by mobile operator Everything Everywhere (EE) to use its existing spectrum to deliver 4G ahead of the upcoming auction. The next generation of mobile broadband – seen as crucial for video, gaming and downloading from your phone – could potentially be available within weeks as the company was […]

Customer care and the car

With competition rife and sales continuing to suffer due to the failing economy, offering an exceptional customer experience has never been more important for the Automotive Industry. Rapide, the Moments of Truth™ Company, has just released its latest thought leadership paper which offers top customer service tips for professionals in the industry. According to the […]

Customer care and the car

With competition rife and sales continuing to suffer due to the failing economy, offering an exceptional customer experience has never been more important for the Automotive Industry. Rapide, the Moments of Truth™ Company, has just released its latest thought leadership paper which offers top customer service tips for professionals in the industry. According to the […]

Temkin says CEM at a tipping point

After passing through the initial stages of customer experience (CX) management evolution – those being 'CX Intrigue' and 'CX Exuberance' – the North American market has now entered into an era of 'CX Professionalism' in which best practices are being documented, according to the Temkin Group's report, 'The Future of Customer Experience'. The research examined […]

The competitive advantages of engagement

Entitled ‘The Rules of Employee Engagement: Communicating, Collaborating and Aligning with the Business’, the new study from Aberdeen Group attributes the positive impact of engagement on a business to improving the retention, performance and productivity of workers. But, it noted, while many organizations understand the virtue of engagement, the big challenge is creating a programme […]

Mobile shopping – big retailers team up

A bevy of big-name retailers including Walmart, Best Buy and Target are teaming up to create a company that will give customers another way to make purchases: with their mobiles. The businesses said Wednesday that the new company, Merchant Customer Exchange, is developing a mobile application that will be available for nearly any smartphone. The app […]

Freeview goes for Reevoo

Digital TV service Freeview is to integrate Reevoo's consumer review solutions into its ‘choose a product’ pages, helping to guide its customers to the right Freeview product for them.  Genuine customer reviews are expected to provide particular reassurance and assistance to less technology-adept customers in what can be a complex choice. Since the digital switchover […]

John Lewis pops up with new store

John Lewis is to open its first pop-up shop in Exeter next month, giving customers a preview of the assortment of products that will be available in the retailer’s first flexible format department store, which opens on 12th October. The pop-up shop, which will open its doors on Exeter High Street on 3rd September, will […]

Prisons look to set up contact centres

An innovative scheme to use prisoners with genuine British accents in call centres inside UK jails is being considered by the Ministry of Justice as part of its work programme for prisoners. One of the consumer complaints against British companies who have call centres in India has been that Indian workers sometimes do not understand […]

Amazon Apple and Google most trusted

The ClickFox Consumer Data Audit indicates that consumers embrace location services in marketing campaigns, are wary of data use among retailers and trust the financial services industry most with personal information, followed by healthcare and government in second and third, respectively. Amazon, Apple and Google were revealed as the most trustworthy organizations with regards to […]