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NICE releases end-to-end dedicated GDPR compliance solution for contact centres

The solution simplifies the implementation of better data governance processes to support contact centres in their efforts to comply with the requirements of the regulation NICE is launching the GDPR Compliance Centre, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact centre. The […]

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It’s toughest at the top: UK directors report highest rates of anxiety in the workplace

Despite their extra experience and authority, employees in senior positions are more prone to experiencing workplace performance anxiety than any other role, new research shows. A study of 1,000 workplaces conducted by RADA in Business, the commercial subsidiary of the Royal Academy of Dramatic Art that provides communication skills training for corporate individuals, found that senior directors feel workplace […]

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Samsung investigates what makes a good day at work

SMEs are spending nearly three and a half hours on sales and close to three hours on marketing a week to drive new business, with IT accounting for two hours and 47 minutes, and office management almost three hours, according to research by Samsung Electronics. The findings, which are part of Samsung’s “More Good Days […]

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Outsourcer Arvato wins place on UK government contact centres framework

Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services. Overseen by the Crown Commercial Service (CCS), the Contact Centre Services (RM3815) framework has been established to help public sector bodies maximise opportunities for innovation, […]

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Warren Evans looking to sell its business and the offers are coming in

British bed and mattress manufacturer Warren Evans has confirmed reports it is trying to sell the business. The firm said it had appointed restructuring firm Duff & Phelps to help it find a new investment partner. The company is currently owned by eponymous founder Warren Evans, who started the handmade beds firm in 1978. The […]

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Boots pharmacy staff claim they are under too much pressure fearing mistakes

Some Boots pharmacy staff say they are under too much pressure and fear mistakes will be made. One whistleblower, a former manager, said he resigned in 2015 after he took his concerns to the independent industry regulator. Several current Boots pharmacists told BBC Inside Out that understaffing could pose a risk to patients. But the […]

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Three in ten so called front-line employees never feel enthusiastic about their work

New research conducted by employee services provider Personal Group has revealed that almost half of UK workers are unhappy at their job, while 30% of front-line employees never feel enthusiastic about work. The research uncovers some concerning statistics, including that 35% of workers would be happier with greater recognition in the workplace. However, the survey has also shown […]