Verint story

KPMG Nunwood puts the fizz back into voice of the customer

KPMG Nunwood’s latest Fizz: Voice of the Customer software is now launched.  Fizz manages customer feedback, allowing and empowering front line staff to act on customer issues in real-time. It also enables company employees to share best practice on responding to these issues.

Many organisations recognise the key role technology plays in delivering outstanding experiences to their customers. The latest Fizz release sees several additional features to the existing product, including:

         Improved tools and integrations with internal/external providers

         Significantly improved, flexible UX

         New improved analytics

         On-going platform and infrastructure improvements

         Enhanced performance and access across devices

Luke Allen, Director at KPMG Nunwood states “Fizz has evolved. The product has moved beyond the dashboard into affecting real solutions at all levels of an organisation – all housed in one solution. It provides a single infrastructure for understanding and changing customer behaviour.”

Recent research by KPMG revealed customer leaders are proven to outperform the market.  Analysis by KPMG-Nunwood’s Customer Experience Excellence Centre revealed that the top 100 companies identified by consumers as providing the best customer service achieved double the 5-year revenue growth of the FTSE 100. Customer technology unlocks the key to achieving this success.

Fizz: Voice of the Customer Software provides a tailored solution for mid to large organisations in the UK. It is not exclusive to B2C companies, and now supports several B2B clients.