20th September 2018

Internal Communications Conference

Victoria Park Plaza
Register Sponsor

Introduction

The critical employee engagement role too often neglected by HR

This Conference will take an in depth look at the fast changing world of internal communications and how it is increasingly taking on the critical employee engagement role that has too often been neglected by those in HR.

The way we work is changing rapidly. Our people are becoming more mobile with access to more and more sophisticated technology. The way we communicate with our people must also change and we will look at how organisations are grappling with the challenges thrown up by the seismic changes in the way we work.

Delegates will learn how internal communications can deliver effective employee engagement across the entire organisation and how to create a strategy for the entire employee journey. The focus will be on those organisations that are driving towards competitive advantage by getting their employee communications strategies right.

What to expect

The key topics that will be examined during the Conference include:

• How internal communication is taking over the employee engagement role from HR
• How internal communication is impacting on the employee journey
• The changing workforce and how the way we communicate also has to change
• How effective internal communication links our people to our customers
• The cultural and competitive advantage that comes from effective communication
• Internal communications as part of an overarching people strategy
• World class case studies from organisations getting their internal comms strategies right

Topic streams

How technology is changing internal communications
Internal communications, colleagues and customers
Internal communications – the new HR
Communicating to a changing workforce
360 degree comms in a fragmenting workplace

Running in tandem with the Evolution of Work Conference

We’re delighted that the Internal Communications Forum will be running alongside the Evolution of Work Conference, where delegates will learn how the traditional workplace is fragmenting, with technology savvy millennials and digital natives soon dominating the workforce. It is during this period that effective Internal Communications strategies have never been more important.

find out more about evolution of work conference

2017 Speakers

Katherine Simpkins

Katherine Simpkins

Mercedes-Benz
Philippa Scudds

Philippa Scudds

Canford School
Wayne Parsons

Wayne Parsons

RNLI
MetLifeJonathanBunn

Jonathan Bunn

MetLife
Kate GL

Kate Griffiths-Lambeth

Charles Stanley
JoanneVowles (002)

Joanne Higginson

Charles Stanley
Amina Graham

Amina Graham

RHP
Chloe Marsh RHP

Chloe Marsh

RHP
Laura Barber

Laura Barbour

Formica
Headshot - Ibi

Ibrahim Hasan

Shopify
victoria-silverman

Victoria Silverman

Thomson Reuters
Sian Cargan Headshot (002)

Sian Cargan

CDK Global
Gisela Velterop Photo (002)

Gisela Velterop

CDK Global
Rich Tucker (002)

Rich Tucker

OVO Energy
Miriam Al-Sayed (002)

Miriam Al-Sayed

OVO Energy
Kate_pic (1) (002)

Kate Jones

Institute of Internal Communications
Susanne Kirlew

Susanne Kirlew

International Speaker & TV Presenter
Eoin

Eoin Cotter

Poppulo
Jen majeed

Jen Majeed

Words & Pictures
Matt Scott

Matt Scott

Centrica
Helen Verwoert(2)

Helen Verwoert

Dr Martens
Amanda Fishburn

Amanda Fishburn

Dr Martens
X

Katherine Simpkins

Internal Communications Manager

Katherine Simpkins is Internal Communications Manager for Mercedes-Benz in the UK.  She has responsibility for the Internal Communications function across Mercedes-Benz and Mercedes-Benz Financial Services, which includes more than 1800 colleagues.

Katherine joined Mercedes-Benz in 2014 as Internal Communications Coordinator, before moving in to her current role at the start of 2016.  Her focus is on delivering a comprehensive Internal Communications service, partnering teams to translate the Mercedes-Benz business strategy into content that’s clear and engaging.  On top of operational updates, the all-new channels Katherine has launched are helping to grow colleague culture, celebrate the brand and ignite conversation.  It’s an approach that means Internal Communications plays a key role in enabling the business to focus on its priorities, while inspiring and empowering the people at the heart of the brand.

X

Philippa Scudds

Director of Marketing and Communications

Philippa joined Canford School in June 2010 as the Director of Marketing and Communications.  She is responsible for both external and internal communications at this leading co-educational independent boarding school based in Dorset.  Philippa combines her in-house role at Canford with communications advice through her consultancy Cathcart Communications focused on communications and marketing issues facing the education sector.

Prior to Canford, Philippa spent a decade working in the City, in equity sales for Bear Stearns and institutional marketing for Robert Fleming, before moving into Financial Public Relations with Smithfield.

CIM qualified, Philippa believes in a straight talking, clear thinking approach to communications.  In a fast paced, ever demanding workplace, she is passionate about ensuring that all communications are effective and efficient.  Implementing this approach in an educational setting, uniting teachers and non-teachers in a common purpose, presents some unique and interesting communications challenges.

www.canford.com

www.cathcomms.co.uk

X

Wayne Parsons

Internal Communications Business Partner

Wayne spent 23 years serving his community; from rooky firefighter to experienced people manager, leader and incident commander, never failing to spot or grab an opportunity to help others think differently to make things better in the workplace. Often, against organisational norms, he has had to find fresh ways to engage his sceptical peers and his sometimes, stubborn senior leaders, in conversations that help make real and meaningful change happen and stick.

Un-phased by Organisational hierarchy and out dated protocols, Wayne fearlessly (yet gently) continues to pursue his relentless quest to create a different, better, more inspiring, happy and generous workplace for all – whatever sector, industry and profession. Wayne believes work can and should be fun, whether you’re on the frontline saving lives, working the reception desk, bar or café in a struggling, slightly shabby community centre or supporting a highly dedicated frontline of staff and volunteers saving lives at sea.

From Summer 2017 Wayne will be harnessing his 25 years experience and collaborating with other truly extraordinary people in ways that have so far not been possible. He will be growing his own exciting freelance engagement and communications partnership and opening up some truly unique and inspirational space to share the new collective wisdom. St Giles House (not my house!)

X

Jonathan Bunn

Communications Director, Europe, Middle East & Africa

Jonathan joined MetLife as communications lead for EMEA in November 2012 and is a member of the regional executive.

Jonathan provides strategic advice and counsel on all aspects of internal and external communications across MetLife’s 26 EMEA markets. This includes media relations, employee & executive communications, CSR, social, product promotion, reputation management, crisis communications, M&A and communications related to the company’s public affairs activities.

Previously, Jonathan led UK-insurer Aviva’s European corporate affairs team across 13 markets building a highly-effective community of international communicators. Jonathan was a key strategic adviser to senior management, dealing with internal and external stakeholders across all key corporate communications disciplines including leading Aviva’s award-winning retirement savings thought-leadership campaign “Mind the Gap”. He also oversaw the launch of a single intranet across Aviva’s 13 European markets and delivered communications for Aviva Europe’s strategy refresh.

Jonathan, a former award-winning business journalist, has extensive cross-cultural, crisis and reputation management experience, particularly in Asia, the US and UK, having previously worked as PR Director for Prudential plc where a main focus was on building Prudential’s credentials as a player in Asia and as Director of Media Relations at the professional services firm PwC.

Jonathan holds a B.A in Politics from Durham University, UK. He is married to Kate and has two teenage sons, Oliver and Toby.

X

Kate Griffiths-Lambeth

Group HR Director

Kate joined Charles Stanley as Group HR Director in May 2016 and was appointed to the Executive Committee board in March 2017. Kate has substantial experience in leading HR teams and developing wealth and professional services businesses. Kate has held numerous senior roles within financial services organisations, most recently as Head of Global HR and an Executive Director/Partner at Stonehage Fleming. Prior to this Kate was the HR Director at the law firm, White & Case. Earlier in her career she was one of the founders of Accucard/Create, where she was Head of Business Services, until the business was acquired by Lloyds TSB, resulting in Kate becoming Head of HR for Consumer Lending for the bank. Outside of work Kate is also a Governor for Guy’s and St Thomas’ NHS Foundation Trust.

X

Joanne Higginson

Head of Communications

Joanne joined Charles Stanley in June 2010 as a Public Relations Executive as part of the company’s in-house public relations team. Latterly she held the position of PR Manager before taking up the newly-created role of Business Manager for the group’s Distribution division. In October 2016 Joanne was appointed Head of Communications, widening her remit to encompass internal communications across the Group, with an emphasis on employee engagement. Joanne is a member of the Chartered Institute of Public Relations.  In May 2017 Joanne was shortlisted for the Women in Finance Rising Star award.

X

Amina Graham

Group Executive Director of Corporate Services

Amina Graham joined RHP as the Executive Director of Corporate Services in 2008 after 22 years at Marks and Spencer. She has a wealth of business experience in customer service, people management, organisational development and complex change delivery. At M&S she led the successful delivery of a portfolio of strategic programmes which made a significant contribution to the group’s return to growth. Amina’s commercial acumen and expertise in customer service has helped RHP deliver sector leading digital services; achieve the gold standard in Investors for People; gain first place in the 2016 Great Place to Work list; win the 2015 CIPD overall award for best employer and employee engagement; RHP being recognised as the most innovation friendly organisation in the housing sector; and RHP becoming one of the top performing organisations in the sector with customer satisfaction at 85% and employee satisfaction at 95%. Amina’s innovative approach was recognised in the HR Most Influential 2016 list.

Shaun Smith, author of critically acclaimed business books “Bold – how to be brave in business and win” and “On Purpose” recently did a case study of RHP.

X

Chloe Marsh

Head of Engagement & Communications

Chloë’s experience in HR, L&D and Communications has driven forward award winning employee engagement initiatives and UK leading levels of employee satisfaction, that have in turn delivered better business results. She joined RHP in 2009 as an HR Generalist and in 2011 became their Learning and Development Manager. Chloë played a key role in developing and embedding their cultural change programme ‘iamrhp’, leading to a significant increase in employee engagement with satisfaction moving from 88% to 97% and RHP gaining a top five place in the Sunday Times Best Companies list for not-for-profit. Since becoming Head of Engagement 18 months ago, Chloë has helped RHP reach new heights in employee engagement. They gained Investors in People Gold at the very highest level and were named ‘Gold Investors in people employer of the year’ in the summer of 2015. To top it all, in September 2015, RHP won ‘Best employee engagement initiative’ at the CIPD People Management awards and were also crowned overall winners for ‘outstanding people practises’.

X

Laura Barbour

European Engagement Manager

With over 20 years in the Internal Communications field Laura has worked in an assortment of industries including water, oil, social housing and financial services.  Laura is now European Employee Engagement Manager for Formica Group Europe which has 1000 employees based across Europe. Although a small number of employees – the challenge comes when they speak five different languages; operate across three shifts and 80% of them do not have computers or email.    Moving from eight years in financial services into non-digital manufacturing world was a total culture change for Laura.  Over the past two years Laura has developed an undying passion for communicating in the operational industry, especially when targeting engagement for non-wired/manufacturing employees.

X

Ibrahim Hasan

Internal Communications Specialist

Ibrahim is an Internal Communications Specialist at Shopify, a leading multi-channel commerce platform based in Canada. In his role, Ibrahim is responsible for supporting and implementing internal communications programs and strategies at Shopify. He works closely with the Culture team, helping evolve Shopify’s culture, internal tooling, employee engagement, and employer brand at all levels.

When not working, you can find Ibrahim hunting the newest in art, music, and non-scripted TV.

X

Victoria Silverman

Director of Innovation Enablement, Global

Victoria Silverman is a global engagement specialist who gets results by using visuals, words and ideas to inspire collaborative behaviours and to build the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Until recently, Victoria led Thomson Reuters’ global employee engagement for Diversity & Inclusion and Corporate Responsibility, delivering record breaking, award-winning campaigns including: Women Who Rock! a celebration of women and the men who support them in the workplace; On Side With Pride, to support LGBTQ colleagues and programs; Steps to a Smaller Footprint, an energy efficiency drive that supported the reduction of $1 million in energy bills; and We4She – a month-long UN-related initiative to inspire male and female employees to mentor, coach or sponsor a woman or girl – which drew 49k views, likes, comments and 1k pledges among the company’s 50k-strong workforce in 100 countries. Her most recent campaign #dare2disrupt dares employees to live and love innovation at work.

She has also been communicator in chief for the London HR community, which was all about bringing people together, breaking down silos and sharing knowledge. Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd and founder of the parenting online community BeTeenUs.com.

X

Sian Cargan

International Internal Communication Director

Sian joined CDK Global (then ADP) in 2014 as Internal Communications Manager. Responsible for building an international communications strategy that would engage Associates in 27 countries worldwide, Sian has established new channels, hosted global events, and worked closely with the Engagement team to launch a new survey and extend the reach of communications through a network of Champions. In January 2017 she was promoted to Internal Communications Director.

X

Gisela Velterop

Learning & Development Manager

Gisela joined CDK in 2013 after completing a Masters degree in Industrial and Organisational Psychology at Erasmus University, Rotterdam. Since then, Gisela has managed and implemented different networks of Engagement Champions across the globe, as well as creating CDK’s first engagement strategy, which included the launch of a new survey. In her current role as Learning & Development Manager, Gisela continues to embed engagement through management and leadership programmes, and finds new ways to drive forward CDK’s engagement strategy.

X

Rich Tucker

Enterprise IT Manager

Richard joined OVO in March 2013 when the company had just over 200 employees and 100,000 customers. During the last four and a half years, where OVO has grown to some 1,300 employees and nearly 700,000 customers, Richard has been focused on delivering an excellent user experience to the OVO team.

Richard’s mission as Enterprise IT Manager is to provide tooling and services that make the OVO team not just efficient but also to delight our users every day. OVO’s Internal Communications and Tech teams have partnered up to form a close, symbiotic, relationship that can rapidly deploy new systems that maximise engagement.

When not tinkering with tech or turning things off and on again, Richard can usually be found in the pub, cinema or at a gig.

 

X

Miriam Al-Sayed

Communications Lead

Miriam Al-Sayed, Internal Communications Manager at OVO Energy, has been responsible for launching a new intranet and starting the journey towards full digitisation of their internal communications.

Miriam started her career at Lloyds Banking Group where she held a variety of roles in communications and engagement, working on industry-wide projects. Miriam has a degree in Italian Studies which sparked her love of language.

X

Kate Jones

Chair

Kate is an award-winning internal communications specialist with over 20 years’

experience, both agency and in-house, across a range of industries. She is elected Chair of the Institute of Internal Communication, an IoIC Fellow and was named IoIC Internal Communicator of the Year 2016.

Twitter: @how_IC_it

X

Susanne Kirlew

Susanne is a captivating International Speaker who has inspired and educated audiences throughout Europe, USA, Asia and the Middle East. With a solid background in Internal Communications and PR, Susanne has over 15 years experience working with corporate companies, public sector organisations and
PR agencies (including Balfour Beatty, Network Rail, BBC Radio London and Kazoo Communications, to name a few).

Her expertise has afforded her the opportunity to provide Senior Executive Support and Campaign Management to Blue Chip companies throughout the years. She has been instrumental in developing and implementing internal campaigns and communications channels that are effective and measureable.

Susanne has taken her years of experience in the field along with her own innovation and creativity to craft a unique message to business leaders, managers and CEOs that is centred on engaging and effectively communicating with employees so as to increase their productivity and commitment.

X

Eoin Cotter

Enterprise Solutions Specialist

As Enterprise Solutions Specialist at Poppulo, Eoin works closely with internal communicators across Europe to understand their challenges and help them to leverage technology in order to increase the business value of the IC function.

Outside work, Eoin can usually be found playing or watching sports.

X

Jen Majeed

Director of Client Operations

Jen Majeed is Director of Client Operations at award winning internal communications agency Words&Pictures. Jen is responsible for overseeing all client accounts and developing strategy, whilst maintaining quality and processes internally.

Words&Pictures started in 1993 and now works globally to help large companies talk to their employees effectively and build better brands. Words&Pictures take a multi-channel approach to communications, with the products and services continually expanding to enhance employee experience.

Jen joined Words&Pictures in 2011 and has been an integral part of the successful relationship between Mercedes-Benz and Words&Pictures. Over this time Jen has worked with a diverse set of organisations to help internal teams to increase employee engagement.

X

Matt Scott

Digital Channels Specialist

Matt is a Digital Channels Specialist for Centrica, working across their various brands, which include British Gas, Direct Energy, Bord Gáis and many more.

Before entering the world of internal communications, Matt spent a number of years working in B2B, B2C and event marketing roles (as well as some time as a freelance journalist prior to that). Having used all manner of social, communication, editing, analytics and management tools, he was brought into Centrica’s Digital Services team to change the way communicators utilised email as a channel and showcase the benefits of analytics.

X

Helen Verwoert

Group HR Director

Helen Verwoert has been with Dr Martens since March 2013 as their Group HR Director. This move saw her successfully supporting the sale of the business from a family owned to Private Equity ownership in 2013. To develop a solid foundation worldwide, Helen has brought new talent into the business, restructured the business from a global structure to a regional formation and helped develop a global HR team who truly support the brand mission, vision and essence of Dr. Martens. Most recently, Helen and her team have focused on articulating Dr. Martens unique culture and bringing it to life in authentic and creative ways.

X

Amanda Fishburn

Change, Communications and Culture Lead

Amanda is an experienced change and communications expert, having spent most of her career working in global media organisations.  At the Guardian, Amanda was involved in developing and delivering key areas of their strategy – with ambitious targets to deliver in an unpredictable media landscape, they needed to completely change the way they work.  At the BBC, Amanda had to hit the ground running with changes to commissioning, ways of working and culture happening right across the division. Amanda has now recently joined Dr Martens as their Global Change, Communication and Culture Lead where she is ensuring that rapid growth and change is managed across the business with effectiveness and pace.

2017 Platinum Sponsors

2017 Bronze Sponsors

Why sponsor an Engage Conference?

Quick facts

facts-con-1 facts-con-2 facts-con-3 facts-con-4 facts-con-6 facts-con-7 facts-con-8

Testimonials

Location

Website-location

20th september 2017
VICTORIA PARK PLAZA

239 VAUXHALL BRIDGE ROAD,
LONDON, SW1V 1EQ

The four-star Park Plaza Victoria hotel in London, situated within walking distance of Victoria train, coach, bus and Underground stations, provides an excellent transportation link to London Heathrow and London Gatwick airports. The hotel is also centrally located to some of the city’s main tourist and shopping attractions, including Buckingham Palace, Harrods, the Houses of Parliament, Theatreland and Oxford Street.

On-site facilities include dining options, Amber Spa and an Executive Lounge, this Victoria Station hotel is thoughtfully designed to suit business, conference and leisure travellers alike. The Park Plaza Victoria London is also a non-smoking hotel.

DIRECTIONS:

From London Paddington National Railway Station (approx 25 mins)

  • Take London Underground
  • Travel via the southbound Bakerloo Line service to Oxford Circus
  • Change for the southbound Victoria Line service and depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

From King’s Cross & St. Pancras National Railway Station (approx 15 mins)

  • Take the London Underground
  • Take the Victoria Line southbound towards Brixton
  • Depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

Register

Standard

1 TICKET

  • End User Registration
  • Access to all streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

Early Bird Offer: Save 30%

£416 +VAT Order now

Date: Book before 20th December

Bronze

2 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

EARLY BIRD OFFER: SAVE 30%

£696 +VAT Order now

Date: Book before 20th December

Silver

5 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

EARLY BIRD OFFER: SAVE 30%

£1396 +VAT Order now

Date: Book before 20th December

Gold

10 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

EARLY BIRD OFFER: SAVE 30%

£2096 +VAT Order now

Date: Book before 20th December

Supplier

1 TICKET

  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library
£1495 +VAT £299.00 Order now

Date: 15th September 2017