Voice of the Employee

Pizza express

Pizza Express delivers on employee and customer demands

Following complaints from its employees and supported by customers, Pizza Express is to remove an 8% administration fee on staff tips made by card. The fee will stop on October 6 and follows a campaign by unions to allow restaurant workers to keep tips left by customers. Pizza Express said a new automated system will […]

Amazon

Why Amazon has to gain the trust of its people

Amazon has been in existence for 20 years, and recently claimed to have 244 million active customers – those people who generally have valid credit cards on file. Last year the company had net sales of almost $89 billion, shipped goods to 185 countries, and employed almost 100,000 people. Customers consistently rate Amazon as Number […]

MAIN-tips

PIZZA EXPRESS STAFF CALL FOR CUSTOMER SUPPORT OVER TIPS

Indignant waiters are calling for public support in a battle to hold on to their tips. Pizza Express branches are to be targeted by protesters from Monday August 10 as part of an attempt to get the restaurant chain to stop creaming off a proportion of tips for staff that have been paid on credit […]

The Co-operative Bank

THE CO-OPERATIVE BANK RECEIVES LIVING WAGE ACCREDITATION

The Co-operative Bank has been awarded Living Wage Accreditation, meeting one of the commitments it made as part of its expanded Ethical Policy, launched earlier this year. Julie Harding, Director of HR at The Co-operative Bank, comments:  “Receiving accreditation from the Living Wage Foundation demonstrates our expanded Ethical Policy in action. Values and ethics sit at […]

Canada Life Group Insurance

39% of UK employees do not have any form of life insurance

Two in five UK employees (39%) do not have any form of life insurance 38% of these have not even given any thought to life protection Four in five without protection don’t have a will – adding to uncertainty for families Well over half of employees who do not have life insurance (59%) say being […]

Greene King

GREENE KING WINS VQ EMPLOYER OF THE YEAR AWARD

  Pub retailer and brewer Greene King has been named winner of the 2015 VQ Employer of the Year Award. The award celebrates Greene King’s achievements in supporting those undertaking vocational qualifications (VQs) within its workforce of over 23,000 people. The VQ Awards, established by the Edge Foundation, is an annual celebration of top vocational […]

performance management

EMPLOYEES LET DOWN BY POOR PERFORMANCE MANAGEMENT

According to CIPD’s Latest Employee Outlook survey, employers fail to set clear objectives for their staff. The CIPD/Halogen Spring 2015 Employee Outlook survey found that only 44 per cent of the 2,226 employees polled were set clear objectives, while just 19 per cent said their performance was explained in the wider context of contribution to […]