Thought leadership

64044695 - prezzo restaurant, chelmsford, essex

Prezzo to close a third of it’s restaurants in rescue bid

Italian restaurant chain Prezzo plans to close about a third of its outlets in an attempt to rescue the business. The chain, which is owned by private equity firm TPG Capital, employs about 4,500 people. Prezzo is closing 94 restaurants – including all 33 outlets in its TexMex chain Chimichanga – leaving the firm with […]

60891384 - businessman and robot's handshake with holographic earth globe on background. artificial intelligence technology

Gartner predicts that one in four customer service operations will use virtual assistants by 2020

One in four customer service and support operations will integrate virtual customer assistant  (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc. Speaking at of the Gartner Customer Experience Summit in Tokyo today, Gene Alvarez, managing vice president at Gartner, said more than half of organisations have already invested […]

35437986 - johannesburg, south africa - november 28, 2014: melting pot people at kfc restaurant in tambo international airport. kentucky fried chicken is a world famous fast food restaurant chain

Have you heard the word? KFC outlets run out of their most precious commodity

KFC has closed more than half of its 900 UK outlets after delivery problems meant they ran out of chicken. Last week, the fried chicken chain switched its delivery contract to DHL, which blamed “operational issues” for the supply disruption. It was unclear when the delivery problems would be rectified, a KFC spokesperson said. Workers […]

31421396 - london - september 5th: the exterior of a william hill betting shop on september the 5th, 2014, in london, england, uk. william hill is the uk's leading bookmakers.

Bookmaker William Hill fined £6.2M by gambling commission over money laundering

Betting firm William Hill has been hit with a £6.2m penalty package for breaching anti-money-laundering and social responsibility regulations. The Gambling Commission said the company did not do enough to ensure prevention measures were effective. As a result, 10 customers were able to deposit money linked to criminal offences and William Hill gained £1.2m. The […]

64839681 - hands holding cardboard on bokeh background with text: the gig economy

Key gig economy case reaches the supreme court

A plumber’s legal battle for working rights will be closely watched by “gig economy” workers when it reaches the Supreme Court today (Tuesday) Gary Smith, who worked for Pimlico Plumbers for six years, began his fight when he wanted to reduce his hours following a heart attack. Lower courts have ruled that he is entitled […]

71116307 - london - august 27, 2016: showcase store top shop on the strand. people stand near the windows.

Topshop boss Sir Philip Green faces more pension scheme questions from MPS

Frank Field, chairman of the Work and Pensions Committee, says the move follows reports Sir Philip is in talks to sell all or part of his business. The Sunday Times claimed that the billionaire had held talks with Chinese textiles giant Shandong Ruyi. Mr Field, who clashed with Sir Philip over BHS’s collapse, told the […]