Thought leadership

Awards

Utilities on the march as organisations from across the private and public sectors share the spoils at the second annual Engage Awards

Organisations from a wide spectrum of industry sectors including  utilities, financial services, retail, leisure, telecoms, education, housing, manufacturing,  media  and technology are all winners in the second annual Engage Awards, the only customer and employee engagement Awards programme With no single organisation winning more than one Award this year’s competition reflected the wide range of […]

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Contact Centre Agents warn complex customer issues and lack of support will take their toll

New Calabrio study reveals complicated customer issues are the number one challenge facing contact centre employees, and brands are failing to provide needed support While customer experience continues to be the top priority for businesses, a new report announced today, “The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era,” reveals that 56 […]

CES

Customer Engagement Summit reaches new heights with record attendance of 1000

Our sixth flagship Customer Engagement Summit held in London this week broke a new attendance record of 1000, reconfirming its market leading position as Europe’s premier and most highly regarded customer and employee engagement conference. Delegates, speakers and sponsors all agreed that the seminal Summit, held once again at London’s iconic Westminster Bridge Park Plaza, […]