Thought leadership

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IoD suspends it’s chair following accusations of racism and sexist bullying

The chairwoman of the Institute of Directors (IoD), Lady Judge, has been suspended pending an investigation into allegations of racist, sexist and bullying behaviour. Lady Judge contests the allegations, and has accused the IoD of smearing her reputation. The IoD met on Thursday to discuss the contents of a report it commissioned into her alleged […]

64044695 - prezzo restaurant, chelmsford, essex

Prezzo to close a third of it’s restaurants in rescue bid

Italian restaurant chain Prezzo plans to close about a third of its outlets in an attempt to rescue the business. The chain, which is owned by private equity firm TPG Capital, employs about 4,500 people. Prezzo is closing 94 restaurants – including all 33 outlets in its TexMex chain Chimichanga – leaving the firm with […]

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Gartner predicts that one in four customer service operations will use virtual assistants by 2020

One in four customer service and support operations will integrate virtual customer assistant  (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc. Speaking at of the Gartner Customer Experience Summit in Tokyo today, Gene Alvarez, managing vice president at Gartner, said more than half of organisations have already invested […]

35437986 - johannesburg, south africa - november 28, 2014: melting pot people at kfc restaurant in tambo international airport. kentucky fried chicken is a world famous fast food restaurant chain

Have you heard the word? KFC outlets run out of their most precious commodity

KFC has closed more than half of its 900 UK outlets after delivery problems meant they ran out of chicken. Last week, the fried chicken chain switched its delivery contract to DHL, which blamed “operational issues” for the supply disruption. It was unclear when the delivery problems would be rectified, a KFC spokesperson said. Workers […]