Marketers top league table as employees spend 120 hours a year on smartphones whilst at work

The average British worker spends as many as 120 hours per year using their smartphones in the workplace, according to research. Research of 2,012 UK adults carried out by gadgets and technology retailer,, has revealed more than three quarters 84% admit to using their smartphones during working hours. 78% regularly respond to text messages during working […]

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NICE releases end-to-end dedicated GDPR compliance solution for contact centres

The solution simplifies the implementation of better data governance processes to support contact centres in their efforts to comply with the requirements of the regulation NICE is launching the GDPR Compliance Centre, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact centre. The […]

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11 working days a year lost to IT problems says new report

Workers are being let down by their IT hardware, as new research reveals how many working hours are lost each year to technical faults. A survey of 2,000 UK workers commissioned by IT provider revealed that 262 hours and 43 minutes are lost every year due to technology faults and failures, the equivalent to […]