In Conversation with

Trust Is Critical – It Inspires And Motivates Those Around You

Louise Phelan vice president of global operations EMEA at Paypal First off Louise tell us a bit about your business background and your role at PayPal I am PayPal’s Vice President of Global Operations for Europe, the Middle East and Africa. I lead 2,500 people across three European sites – Dublin, Dundalk and Berlin. I […]

In Conversation With…Karen Wenborn, DWR CYMRU WELSH WATER

Karen Wenborn, Head of Customer Services at DWR Cymru Welsh Water First off Karen tell us a bit about your background and how you came to the role of head of customer services at Dwr Cymru Welsh Water My background is in sales & marketing which expanded into contact centre operations at the RAC in […]

In Conversation With…Heather Garrett, Menzies LLP

Heather Garrett, HR Director at Menzies LLP discusses change and how to navigate through and come out on top. Could you tell about your background Heather and how you came to the role of HR Director at Menzies? My career path has involved working with a diverse range of companies throwing their own unique and […]

In Conversation with Call Centre Manage of the Year

Sophie Fox of British Gas chats with our Editorial Director, Steve Hurst on working for British Gas and being awarded call centre manager of the year. First off Sophie tell us a bit about yourself and how you came to your current role at British Gas I have worked for British Gas for almost 20 […]