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Service culture barometerMeasuring the correlation between employee and customer engagementeBook: How to Build a Great Customer ExperienceHelping you create great customer experiencesThe Top 10 Cross-Function Workforce Optimisation ProcessesOptimise your workforce processeseBook: Now That's What I Call RaveolutionPractical advice to transform engagement
One of the best events I've attended for years. Inspiring, thought provoking speakers who were really happy to share their experience and expertise. I loved the format!Head of Engagement, The Co-operative Group
Case studies were fantastic and the industry reports are extremely useful for that wider view of insight we're not so exposed to within our every-day roles.Customer Experience Manager Europe, HSBC
One of the best events I have been too, great speakers, atmosphere, content/mind share - really enjoyed it and will be there next year. Keep me informed of future events. Retail Specialist, AT&T