Employee/Customer Engagement


Ryanair warns of further disruptions to services ahead caused by worker issues

Ryanair is warning of “localised disruptions” as it recognises unions across the countries it operates in. The airline, which resisted worker representation for years, is also expected to extend union recognition to cabin crew. Last month Ryanair agreed to recognise a union for its 600 UK pilots. That followed a row over pilots’ rotas which […]

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Research reveals breakdown between workers and employers in trust recognition and communication

A new study from global employee engagement company, Reward Gateway, which surveyed 500 workers and 250 senior decision makers across the UK, has revealed that only 19% of employees feel completely informed about their employer’s corporate mission and only 23% of employees feel completely informed about the values of the organisation they work for. These […]

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Marketing leads the way as technology emerges as a top priority for job seekers

Workers are now putting technology high on their wish lists when looking for a new job, according to new research. The survey of 2,001 British adults carried out by gadgets and technology e-tailer, LaptopsDirect.co.uk, found that more than half of employees (53%) say that the standard of technology is a key consideration for accepting a […]

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More than one in four employers plan to launch financial education initiatives in next three years

One in four (27%) employers are looking to launch financial education initiatives for staff in the next three years as they look to help employees tackle the lifetime savings challenge, according to new research from Close Brothers in partnership with the Pension and Lifetime Savings Association (PLSA).  While 50% of employers don’t currently offer financial […]

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Fox proposed takeover of Sky not in the public interest says regulator

Fox’s proposed takeover of Sky is not in the public interest on grounds of media plurality, the UK’s Competition and Markets Authority (CMA) has said. The CMA has provisionally found that if the deal went ahead as planned, it would give the Murdoch family too much control over news providers in the UK. However, the CMA […]

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The top five advantages and disadvantages of gig economy workers revealed

Today more than 25 per cent of SME businesses warmly welcome so-called gig economy relationships, employing at least one worker on a zero-hours contract, according to the Zurich SME Risk Index. Profitability A clear advantage was profitability for businesses – 70 per cent of employers who used these workers reported that they were important to […]

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Majority of workers more likely to work for employers who clearly label benefits

Research from Canada Life Group Insurance reveals 85% of employees are more likely to work for employers who offer clearly labelled workplace benefits, suggesting workers value benefits when choosing a new job position but often struggle to understand what they are being offered.  The results show that clearer employee benefit information is needed for companies […]