Employee/Customer Engagement



High street lender Santander has notched up a 13% hike in annual UK profits despite seeing a sharp slowdown in customer growth at its flagship current account. The banking giant posted underlying pre-tax profits of £2.03 billion for 2016, up from £1.79 billion the previous year. But Spanish owner Banco Santander saw the Brexit-hit pound […]


Tesco agrees £3.7billion deal for food wholesaler Booker in surprise move

Tesco, Britain’s biggest supermarket, has reached an agreement to buy food wholesaler Booker in a £3.7 billion deal.  Booker is the country’s largest wholesaler and owns the Londis and Budgens convenience store brands. The companies said the deal would bring “benefits for consumers, independent retailers, caterers, small businesses, suppliers and colleagues, as well as delivering […]

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Consumer goods giant Unilever expects slow start to 2017 as challenges grow

Consumer goods giant Unilever has warned of a “slow start” to 2017 after currency headwinds and economic challenges in India, Brazil and Europe dragged on full-year earnings. The Marmite, Dove soap and PG Tips firm said annual net profit rose 5.5 per cent to 5.5 billion euros (£4.7 billion), but revenues dropped 1 per cent […]

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Airbnb offers free accommodation to people left stranded by Trump travel ban

Airbnb has offered free accommodation to people left stranded by President Donald Trump’s travel restrictions. On Friday the president signed an executive order barring immigrants and visitors from seven, largely Muslim, countries from the US for 90 days. Some of the biggest US technology firms expressed alarm over the travel ban. Airbnb chief executive Brian […]

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E.ON best on small businesses energy complaints table with extra energy the worst

A new energy complaints league table for small businesses has named Extra Energy as the worst performer, mainly for sending out large catch-up bills after lengthy delays and demanding quick payment. Citizens Advice said E.ON had delivered the best performance in its first quarterly table to allow small businesses to compare how well suppliers are […]

Rail passengetr

Consumer champion takes rail industry to task over ‘unacceptable’ services

As Southern suffers its worst ever customer satisfaction score in Which?’s annual rail survey, the consumer champion launches a campaign taking the industry to task on unacceptable services that don’t deliver even the basics for long suffering passengers. The survey of over 2,000 commuter experiences found: Southern achieved a dismal score of just 21%. One […]

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Rolls Royce motor cars not seeking Nissan style assurances after Brexit vote says Chief

Rolls-Royce Motor Cars will not follow in Nissan’s footsteps in seeking special assurances from the Government if the UK leaves the EU’s single market, the chief executive has said. Torsten Muller-Otvos told the Press Association that the luxury car manufacturer has not had any communication with the Government, despite high-level communications between Downing Street and […]