Employee/Customer Engagement

RBS

CUSTOMERS AND EX-EMPLOYEES OF RBS ACCUSES THE BANK OF COVERING UP WRONG DOING

Former business clients of the Royal Bank of Scotland are accusing the bank of systematically manipulating documents to cover up wrong doing. In an exclusive interview with the BBC, a former RBS employee has come forward to support allegations of document manipulation within the bank. RBS says it categorically denies document manipulation and forgery. Mark […]

60269688 - sheffield, uk - july 10, 2016: the co-operative bank branch in sheffield, yorkshire, uk. the bank is part of the co-operative group employing 70,000 people.

CO-OP BANK PUTS FOR SALE SIGN UP AS CONCERNS MOUNT OVER ITS FINANCES – FOUR MILLION CUSTOMERS AFFECTED

The board of the Co-operative Bank has hoisted a For Sale sign over the troubled lender as concerns mount over its capital position. The bank, which has four million customers, said its ability to meet longer-term UK bank regulatory capital requirements has been hampered by low interest rates and higher than anticipated transformation and “conduct […]

Santander

SANTANDER WARNS OF CHALLENGING ENVIRONMENT DESPITE STRONG PERFORMANCE IN 2016

High street lender Santander has notched up a 13% hike in annual UK profits despite seeing a sharp slowdown in customer growth at its flagship current account. The banking giant posted underlying pre-tax profits of £2.03 billion for 2016, up from £1.79 billion the previous year. But Spanish owner Banco Santander saw the Brexit-hit pound […]

Tesco111

Tesco agrees £3.7billion deal for food wholesaler Booker in surprise move

Tesco, Britain’s biggest supermarket, has reached an agreement to buy food wholesaler Booker in a £3.7 billion deal.  Booker is the country’s largest wholesaler and owns the Londis and Budgens convenience store brands. The companies said the deal would bring “benefits for consumers, independent retailers, caterers, small businesses, suppliers and colleagues, as well as delivering […]

64054704 - closeup view : stack of coins and a clock hands. a concept / idea of time value of money. money at present time is worth more than the same amount in the future due to its potential earning capacity.

Consumer goods giant Unilever expects slow start to 2017 as challenges grow

Consumer goods giant Unilever has warned of a “slow start” to 2017 after currency headwinds and economic challenges in India, Brazil and Europe dragged on full-year earnings. The Marmite, Dove soap and PG Tips firm said annual net profit rose 5.5 per cent to 5.5 billion euros (£4.7 billion), but revenues dropped 1 per cent […]

AirBnB customer feedback YourFeedback

Airbnb offers free accommodation to people left stranded by Trump travel ban

Airbnb has offered free accommodation to people left stranded by President Donald Trump’s travel restrictions. On Friday the president signed an executive order barring immigrants and visitors from seven, largely Muslim, countries from the US for 90 days. Some of the biggest US technology firms expressed alarm over the travel ban. Airbnb chief executive Brian […]

23721626 - modern electric meter close up view

E.ON best on small businesses energy complaints table with extra energy the worst

A new energy complaints league table for small businesses has named Extra Energy as the worst performer, mainly for sending out large catch-up bills after lengthy delays and demanding quick payment. Citizens Advice said E.ON had delivered the best performance in its first quarterly table to allow small businesses to compare how well suppliers are […]