Employee/Customer Engagement

20303385 - conceptual image of shoppers overlaid onto uk flag

UK BUSINESSES STRUGGLING TO REACH UNPREDICTABLE BRITISH CONSUMERS

Despite rarely being more than a few inches away from our smartphones, a majority of British consumers (68%) say they would not respond to a company trying to contact them to schedule a delivery, according to new research from ContactEngine, specialists in helping businesses improve their customer journeys. The ContactEngine research that polled 1,000 people across the […]

18331223 - geneva, switzerland - march 7th, 2013. vauxhall cascada at the 83rd geneva international motorshow  on march 7th, 2013 at geneva, switzerland.

VAUXHALL WORKFORCE HIGHLY VALUED MINISTER TOLD AT TALKS ON FRENCH TAKEOVER PLAN

Vauxhall’s brand and “committed workforce” are highly valued, Business Secretary Greg Clark has been told during crunch talks in Paris over the future of thousands of British production jobs. The minister travelled to the French capital on Thursday to meet French industry minister Christophe Sirugue and board members of PSA Group, which is in talks […]

RBS

CUSTOMERS AND EX-EMPLOYEES OF RBS ACCUSES THE BANK OF COVERING UP WRONG DOING

Former business clients of the Royal Bank of Scotland are accusing the bank of systematically manipulating documents to cover up wrong doing. In an exclusive interview with the BBC, a former RBS employee has come forward to support allegations of document manipulation within the bank. RBS says it categorically denies document manipulation and forgery. Mark […]

60269688 - sheffield, uk - july 10, 2016: the co-operative bank branch in sheffield, yorkshire, uk. the bank is part of the co-operative group employing 70,000 people.

CO-OP BANK PUTS FOR SALE SIGN UP AS CONCERNS MOUNT OVER ITS FINANCES – FOUR MILLION CUSTOMERS AFFECTED

The board of the Co-operative Bank has hoisted a For Sale sign over the troubled lender as concerns mount over its capital position. The bank, which has four million customers, said its ability to meet longer-term UK bank regulatory capital requirements has been hampered by low interest rates and higher than anticipated transformation and “conduct […]

Santander

SANTANDER WARNS OF CHALLENGING ENVIRONMENT DESPITE STRONG PERFORMANCE IN 2016

High street lender Santander has notched up a 13% hike in annual UK profits despite seeing a sharp slowdown in customer growth at its flagship current account. The banking giant posted underlying pre-tax profits of £2.03 billion for 2016, up from £1.79 billion the previous year. But Spanish owner Banco Santander saw the Brexit-hit pound […]