Employee/Customer Engagement

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E.ON best on small businesses energy complaints table with extra energy the worst

A new energy complaints league table for small businesses has named Extra Energy as the worst performer, mainly for sending out large catch-up bills after lengthy delays and demanding quick payment. Citizens Advice said E.ON had delivered the best performance in its first quarterly table to allow small businesses to compare how well suppliers are […]

Rail passengetr

Consumer champion takes rail industry to task over ‘unacceptable’ services

As Southern suffers its worst ever customer satisfaction score in Which?’s annual rail survey, the consumer champion launches a campaign taking the industry to task on unacceptable services that don’t deliver even the basics for long suffering passengers. The survey of over 2,000 commuter experiences found: Southern achieved a dismal score of just 21%. One […]

43187010 - bangkok - april 3 : rolls royce on the stage show in the 36 th bangkok international motorshow , on april. 3, 2015 in bangkok, thailand

Rolls Royce motor cars not seeking Nissan style assurances after Brexit vote says Chief

Rolls-Royce Motor Cars will not follow in Nissan’s footsteps in seeking special assurances from the Government if the UK leaves the EU’s single market, the chief executive has said. Torsten Muller-Otvos told the Press Association that the luxury car manufacturer has not had any communication with the Government, despite high-level communications between Downing Street and […]

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Volkswagen pleads guilty to criminal charges over the emissions rigging scandal

Volkswagen has pleaded guilty to three criminal charges in the US and will pay fines totalling $4.3bn (£3.5bn) to settle charges over the emissions-rigging scandal. The firm will pay $2.8bn in criminal fines and $1.5bn in civil penalties. US Attorney-General Loretta Lynch said VW denied and then lied in a bid to cover up its […]

44937186 - london, uk - march 28, 2015: interior of departure hall heathrow airport terminal 5. new building

Heathrow Airport passenger numbers up to a record 76 million

Heathrow Airport welcomed a record 76 million passengers in 2016, up 1% on the previous year. The UK’s busiest airport said the growth was driven by the use of larger aircraft, with around 40% of long-haul passengers travelling on new models such as the Airbus A380 and A350 and Boeing’s 787 Dreamliner. This is compared […]

bt

BT chairman blasts critics for wanting to separate it from OpenReach network

BT chairman Sir Mike Rake has blasted critics for wanting to separate the company’s Openreach network, saying that without its investment in Britain’s telecoms system “there would be nothing”. He said it would be counter-intuitive to break up the firm just as BT embarks on further upgrades for Openreach, which develops and maintains the UK’s […]

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John Lewis warns of lower staff bonus despite posting strong festive trading figures

The John Lewis Partnership has warned that it expects its renowned staff bonus to be “significantly lower” than last year in the face of a challenging market outlook. The company, which includes supermarket Waitrose, said that despite posting strong Christmas trading figures and pencilling in a rise in profits for the full year, a difficult […]