Employee/Customer Engagement

Online retail

SWITCH TO ONLINE BANKING CONTINUES AS 160 RBS AMD NATWEST BRANCHES TO CLOSE

Hundreds of jobs will be lost following a decision to close almost 160 RBS and NatWest branches. RBS blamed a “dramatic shift” in banking, with branch transactions falling 43% since 2010. In the same period, online and mobile transactions have increased by more than 400%. About 770 staff will be affected as 30 RBS and […]

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UK BUSINESSES STRUGGLING TO REACH UNPREDICTABLE BRITISH CONSUMERS

Despite rarely being more than a few inches away from our smartphones, a majority of British consumers (68%) say they would not respond to a company trying to contact them to schedule a delivery, according to new research from ContactEngine, specialists in helping businesses improve their customer journeys. The ContactEngine research that polled 1,000 people across the […]