Employee/Customer Engagement

32998519 - happy relaxed young woman sitting in her kitchen with a laptop in front of her stretching her arms above her head and looking out of the window with a smile

The secrets to a ‘well’ workplace revealed

Wellness in the workplace is a topic of conversation around many board tables. From small businesses to international corporate companies, the question on the lips of every modern CEO is how do we improve wellness in the workplace, attract and retain talent and increase productivity and profitability whilst doing so. Recent research undertaken by Sapio […]

34333281 - office christmas secret santa gift wrapped present and tag on a desk

Two in three workers happy to take part in Secret Santa: One in three are not!

An online survey conducted by business energy comparison site Love Energy Savings revealed that 68% of British workers are happy participating in the popular gifting trend, Secret Santa. Data from Google Trends also revealed that searches for ‘Secret Santa’ have increased exponentially Love Energy Savings also asked respondents how much they’d be willing to spend on a […]

Personalised SMS Zendesk

POOR SERVICE COSTING £28 BILLION PER YEAR IN LOST PRODUCTIVITY

Workers dealing with customer service issues during office hours cost their employers £28 billion* per year in lost productivity, new research reveals today. The poll, released by The Institute of Customer Service, analysed the impact of UK employees having to take time out of their working days to resolve personal issues with customer service staff […]

Ryanair

RYANAIR BOSS MICHAEL O’LEARY ADMITS TO SIGNIFICANT MANAGEMENT FAILURE OVER CANCELLED FLIGHTS DEBACLE

Ryanair boss Michael O’Leary has said the firm is planning to make pilots delay a week’s holiday as it wrestles with massive flight cancellations. His comments came at the airline’s annual general meeting in Dublin. Ryanair is cancelling 40-50 flights every day for the next six weeks, after it admitted it had “messed up” the planning of […]

Evo

350 PLUS DELEGATES ATTEND OUR JOINT EVOLUTION OF WORK AND INTERNAL COMMUNICATIONS CONFERENCES

More than 350 delegates attended our Evolution of Work and Internal Communications conferences last week with both conference halls full and universally fantastic feedback from delegates, speakers and sponsors alike. Delegates at the conferences, held in tandem at the Park Plaza Victoria, learned from organisations as diverse as Mercedes Benz, Thomson Reuters, OVO Energy, Formica, […]

Call centre2

LOAN COMPANY RESPONSIBLE FOR NEARLY A MILLION NUISANCE CALLS FINED BY REGULATOR

A credit company responsible for sending nearly one million nuisance texts in six months has been fined £80,000 by the Information Commissioner’s Office (ICO). Provident Personal Credit Ltd, based in Bradford, employed third party affiliate companies to send 999,057 unsolicited text messages on its behalf to promote personal loans for its brand Satsuma Loans. This was against […]