Employee/Customer Engagement

Evo

350 PLUS DELEGATES ATTEND OUR JOINT EVOLUTION OF WORK AND INTERNAL COMMUNICATIONS CONFERENCES

More than 350 delegates attended our Evolution of Work and Internal Communications conferences last week with both conference halls full and universally fantastic feedback from delegates, speakers and sponsors alike. Delegates at the conferences, held in tandem at the Park Plaza Victoria, learned from organisations as diverse as Mercedes Benz, Thomson Reuters, OVO Energy, Formica, […]

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LOAN COMPANY RESPONSIBLE FOR NEARLY A MILLION NUISANCE CALLS FINED BY REGULATOR

A credit company responsible for sending nearly one million nuisance texts in six months has been fined £80,000 by the Information Commissioner’s Office (ICO). Provident Personal Credit Ltd, based in Bradford, employed third party affiliate companies to send 999,057 unsolicited text messages on its behalf to promote personal loans for its brand Satsuma Loans. This was against […]

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BA passengers still waiting for compensation after bank holiday chaos

Passengers have told of continued delays in receiving compensation after a British Airways system outage caused travel chaos for tens of thousands. Almost two weeks after more than 670 flights were cancelled due to a power failure over the spring bank holiday weekend, several customers told the Press Association that they had struggled to get […]

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TIME TO RETHINK THE CONTACT CENTRE: NEW REPORT HIGHLIGHTS CHASM BETWEEN PERCEPTION AND REALITY

Long held stereotypes around call centre workers are deterring skilled workers and putting one of the UK’s largest industries, and opportunities for talent development and career enhancement, at risk. A new report, commissioned by outsourced contact centre specialists Kura in partnership with Ember Services, sets out to understand what the contact centre adviser of the […]

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RE-LIVE THE EMPLOYEE ENGAGEMENT SUMMIT

Engage Business Media’s third annual Employee Engagement Summit, held in April 2017 with a new record attendance of 500, is being universally acclaimed by delegates, sponsors and speakers as a roaring success as the Summit firmly establishes itself as the biggest and best of its kind in Europe. From a scintillating scene setting opening keynote […]

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UNITED AIRLINES TO LINK PAY MORE CLOSELY TO CUSTOMER SATISFACTION!

Two weeks after a passenger was violently dragged from one of its planes, United Airlines says it is to link pay more closely to customer satisfaction. The US company has also revealed its chief executive, Oscar Munoz, will now not become chairman, as anticipated. The airline has been under heavy scrutiny since video of the […]

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UNITED AIRLINES IN NEW ROW OVER MOTHER BEING STRUCK BY HER BABY’S PRAM

American Airlines has removed an employee from duty after an ugly clash over a baby’s pram in San Francisco. A passenger who uploaded video of the aftermath of the incident said a mother had been struck with the pram as it was forcibly removed by the employee. The video shows the employee saying, “Hit me! […]