Blog Squad

Jia Li and Fei-Fei Li

Cloud AutoML: Making AI accessible to every business

By Jia Li, Head of R&D, Cloud AI, and Fei-Fei Li, Chief Scientist, Cloud AI When we both joined Google Cloud just over a year ago, we embarked on a mission to democratize AI. Our goal was to lower the barrier of entry and make AI available to the largest possible community of developers, researchers […]


Great Expectations – Are service expectations really rising?

In an age of instant online gratification and rapidly changing technology, do people now expect more than ever? Expectations matter: they are often more important than experience itself in how we judge companies. According to our latest Ipsos MORI data, even a positive experience can damage brand favourability if it does not live up to […]

michael Klazema

5 Essentials for the Perfect Employer-Employee Relationship

The employer-employee relationship is crucial to every workplace. Here are the five essential building blocks of these relationships. You sorted through the resumes. You conducted the interviews. You ran the background checks. You vetted your top candidates. You made your employment offer. And, finally, you hired the employee. The hiring process is a stressful one […]

James Malia

Championing mental health in the workplace

Author: James Malia, Director of Employee Benefits at Sodexo Engage, specialists in employee and consumer engagement 2017 – the year that government, businesses and the public blew the lid off the scale of mental health problems facing the UK. Drawing together the link between mental health awareness and the working world is the government’s Thriving […]

Mali Cohen Denzinger

A.I. & eCommerce: Will Machines Soon Be Doing the Executive’s Job?

Author: Mali Cohen Denzinger, Personali Artificial Intelligence (AI) is already transforming many industries from the inside out. Retail ecommerce is no different. And, the implications for the technology in the future are just as revolutionary. As an ecommerce executive, striving to differentiate your business by creating highly curated online shopping experiences is a must. Especially, […]

Keith Schorah

Do your employees really know the organisations customers?

Keith Schorah, founder and CEO of customer intelligence platform Maru/Syngro, has 5 tips to aid in employee and customer interaction. Customer churn occurs when a customer stops doing business or ceases his or her relationship with a company. Simply put, a business’s churn rate is its average customer lifespan: all organisations experience customer churn. Less […]

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Rethinking L&D as a tool for engagement

Most organisations would nowadays agree this is no more ‘job for life’, yet when it comes to HR the way things are done (recruitment, performance management) doesn’t match this new reality. I won’t explore all aspects of HR but am choosing for the sake of illustration and brevity the example of L&D. According to Forbes, […]

Shelly Chandler

Looking for a CX Careers Guide?

Shelly Chandler, Vice President, Customer Experience Consulting – Americas at Confirmit, and a 2017 CXPA Impact Award winner, shares her thoughts on how to make a career in CX.   As a member of the global Customer Experience (CX) community, I’m glad to say that CX has gained remarkable recognition as a discipline in its own right. […]