survey-report

2016 Customer Engagement Summit Survey Report

More than 900 delegates – a new record – attended Engage Business Media’s fifth annual Customer Engagement Summit, now firmly established as Europe’s premier and most highly regarded customer and employee engagement conference on Tuesday November 8 in Central London.

The overarching theme of this year’s world-class case-study led Summit was ‘Technology the Great Enabler’recognising the critical role that new technologies and innovations are playing in the fields of customer and employee engagement.

Yet in presentation after presentation the role our people play in delivering the customer experience came to the fore – supporting our ethos at EBM that underpins the link between our people and our customers across the enterprise.

This was no more clearly highlighted than in the Summit’s opening keynote from John Timpson, chairman of Timpson whose inspiring presentation set the scene for the entire day.

The Summit was full of highlights with presentations over 20 streams in four halls with more than 50 case study presentations – including organisations as diverse as Airbnb, Facebook, Unicef, Museum of London, Barclays, Disney, Virgin, Heathrow Airport, ITV, Tesco and many more.

There were several successful new elements that were designed to further improve this year’s Summit – not least our move to the iconic London Westminster Bridge Park Plaza Hotel following on from four hugely successful Summits at the London Victoria Park Plaza.

Also new for this year was an algorithm based 1-2-1 Meetings Networking App. This technology gave delegates the visibility of everyone who had registered and the opportunity to reach out and connect with their peers.

Yet another first was that this year’s Summit was held on the same day and at the same venue as our inaugural Engage Awards – the only customer and employee engagement Awards programme – and attended by more than 400 people in a glittering ceremony hosted by Bill Turnbull.

Steve Hurst, Editorial Director at EBM says “The feedback from those attending both our Customer Engagement Summit and our inaugural Engage Awards has been fantastic and we are already excited about next year when both events will once again be held on the same date Monday November 13th 2017.

“I strongly urge you to make a date in your diaries now for what promises to be the most important single day in the UK’s customer and employee engagement calendar of 2017.”

Click below to view the Summit Survey Report:

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